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Customer Community
Customer Community Knowledge Base
Product Support Knowledge Base
Knowledge Base Articles
Knowledge Articles
(27 Articles)
Troubleshooting Lowe's - Barcode or Model Validation Error from SOS
Lowe's Hazmat Classification & MSDS
How to Resolve Nesting Requirements for Lowe's via GDSN
Lowe's Attribute Mapping Guide
Lowe's Truck Load Attribute Issue
DSD Knowledge Share
(7 Articles)
Product Description GS1 Standard
Data Sync Direct User Guide v8.8
Data Sync Direct Administrator Guide v8.8
Data Sync Direct Supported Browsers and Platforms v5
Data Sync Direct 8.7 Supplier User Acceptance Test Plan v23
DSD Release Info
(23 Articles)
Data Sync Direct Delta Document for 9.2.1 May 2025 Release
Data Sync Direct 8.8.4 Release Notes
Data Sync Direct Delta Document for 8.8.4 May 2024 Release
Data Sync Direct 8.8.3 Release Notes
Data Sync Direct 8.8.2 Release Notes
Content1 Solutions
(0 Articles)
Inbound API Solutions
(1 Article)
Sample Inbound XML, JSON and Sample Outbound File
IM Quick Sheets
(6 Articles)
Allergen Quick Sheet for Allergens
How to Publish & Confirm Sync Status in Item Management - Quick Sheets
How to CLONE a Product in Item Management - Quick Sheets
How to LINK Products in Item Management - Quick Sheets
How to ADD a Product in Item Management - Quick Sheets
SmartLabel
(6 Articles)
SmartLabel Attribute Guide
SmartLabel Quick Sheet
SmartLabel Flyer - Learn More
Examples of SmartLabel Attributes in IM
SmartLabel Commonly Used Attributes in IM
How To Get Started in UM
(2 Articles)
Quick Sheets: How to Load Images with EFL Attributes in the Fuse Spreadsheet
How to Get Started with IM 101
CC Documentation Client-Retailer
(12 Articles)
Best Practices for placing the 1WS Rich Media Content
Easy Integration 1WS Rich Content Program
ContentSolutions Retailer Demo
API Content Content Availability Check
Inline user - Account configuration
CC Support Info Client-Retailer
(10 Articles)
Important update: Scripts domain name updates - your action is required
FAQ: Logo Service
FAQ: Troubleshooting
FAQ: Privacy & Security
FAQ: Inline Content
CC Documentation Vendor-Supplier
(20 Articles)
Rich Content Builder Themes: Media Rounded Corners (CSS Templates)
Rich Content Builder Themes: Outer Rounded Corners (CSS Templates)
Rich Content Builder Themes: Dark (CSS Templates)
Rich Content Builder Themes: No Gap (CSS Templates)
Rich Content Builder Themes (CSS Templates)
CC Support Info Vendor-Supplier
(9 Articles)
Alt Text for Images in Enhanced Content - General Info
FAQ: Hosted Services
FAQ: Inline Content Builder (ICB)
FAQ: User Management
FAQ: SEO
CC Training Vendor-Supplier
(3 Articles)
101 Basic: Rich Content Inline Content Builder Right Side Panel
101 Basic - Rich Content Reporting for Vendors
101 Basic - Rich Content Getting Started with the Inline Content Builder
Easy Integration ContentCast Program
(17 Articles)
Generic Inline Content Integration
Energy Label API
Joomla 3.0 Integration
Magento 1.9 Integration
Sony Recommends Overview
SyncPDI Support Content
(11 Articles)
SyncPDI - How to Publish Many Products to a Trading Partner
SyncPDI - GDSN Introduction
SyncPDI - Steps to Synchronize Items
SyncPDI - Publish One Product to Multiple Trading Partners
SyncPDI - Create a Product Extract (User Report)
Maintenance Flash Messages
(145 Articles)
Known Bug Kroger Event Type and Event Type Code 1-29-2026
Issue Logging In to Legacy 1WS Applications
11.18.2025 Incident - Login to UMA and Product Introduction
10.20.25 - Incident in IM
10.6.2025 IM Incident - 404 Error When Uploadimg Images in Prod & Pre-Prod
SyncPDI Release Notes
(2 Articles)
SyncPDI Release Notes for Hosted Data Sync Service - May 2024
SyncPDI Release Notes for Hosted Data Sync Service - May 2023
SyncPDI Issues & Messages
(1 Article)
SyncPDI ssues & Messages Space in the Community
Sync/PDI Training
(1 Article)
Sync/PDI Training
CO Accounts Help
(11 Articles)
Using Customer Cost Centers
Keep Notes!
Assigning Multiple Catalogs to an Account
Are tax rates included (determined) when shipping to my clients in another state?
Additional Working Space on Documents
AS2 Connectivity Docs
(11 Articles)
2026 Production Certs for AS2 - Effective 2.20.26
2026 Pre-Production Certs for AS2 - Effective 2.13.2026
2025 Production Certs for AS2 - Effective 2.21.25 - Revised
2025 1WorldSync M2M AS2 CERTIFICATE UPDATES - Important Update
2025 Pre-Prod Certs for AS2 - Effective 2.7.25
1WorldSync XML Docs
(29 Articles)
1WorldSync XML Samples for Data Recipients for IM 8.73
1WorldSync XML Samples for Data Suppliers (Data Dource) for IM 8.73
1WorldSync XML Samples for Data Recipients for IM 8.67
1WorldSync XML Samples for Data Suppliers (Data Dource) for IM 8.67
1WorldSync XML Samples for Data Suppliers for IM 8.64
API Docs
(7 Articles)
Swagger Search and Fetch Models 3.1.23
API - Content1 Schemas
API - Content1 Product Search API Guide
API - Content1 Release Bundle
API - Content1 Product Fetch Model Schema Guide
Inbound API
(12 Articles)
Inbound API Sample - JSON for IM 8.73v1
Inbound API Sample - JSON for IM 8.67
Inbound API Sample - JSON for IM 8.64
Inbound API Sample - JSON for IM 8.61
Inbound API Sample - JSON for IM 8.51
IM Participant Dictionary
(51 Articles)
IM 8.73 - (May 2026) Participant Dictionary, Valid Values, and Validations (v4 Updated 4.10.26)
IM 8.70 - (February 2026) Participant Dictionary, Valid Values, and Validations
IM 8.69 - (January 2026) Participant Dictionary, Valid Values, and Validations
IM 8.68 - (December 2025) Participant Dictionary, Valid Values, and Validations
IM 8.67 - (November 2025) Participant Dictionary, Valid Values, and Validations
IM Release Notes
(75 Articles)
Release Notes - Item Management 8.72 (April 2026)
Release Notes - Item Management 8.70 (March 2026)
Release Notes - Item Management 8.69 (February 2026)
Release Notes - Item Management 8.68 (January 2026)
Release Notes - Item Management 8.67 (November 2025)
ContnentCast System Issues & Updates
(4 Articles)
ContentCast EMEA – Rich Media (BTF EC) Outage | Resolved
Costco Blackout Aug 15 thru Aug 17
June 23, 2025 Rich Content System Issue
May 6, 2025 - ContentCast System Issue
Are You Ready for Large Release 2026
(5 Articles)
Video Overview for 2026 Large Release
IM 8.73 Large Release Overview
2026 May Large Release Migration Document
2026 Large Release - GPC Recommendations for GPC Bricks being Deleted
2026 Large Release - GPC Code Changes - IM 8.73
IM Knowledge
(68 Articles)
Buy American Act vs Buy American Provision
Troubleshooting IM - How to Publish at Appropriate Hierarchy Level
Troubleshooting IM - FoodAndBeverageIngredient - ingredientName or grapeVarietycode
Some 1WorldSync Users Sent Survey Letter for Feedback
Troubleshooting IM - Errors & Warnings
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