Resolved! Published GTIN not showing in Product Introduction for Kroger
Hi Could you please check why published GTIN 10011110149173 is not showing in PI of Kroger? Thank you. Nitesh
Activity in Product Support
Adding new GLN to Recipient List in DSD
Need help with documentation on how to add a new GLN to the DSD recipient list. I am able to publish to this GLN from 1WS Item Management, but am not able to see in DSD. Thank you!
Walmart US Inline Rich Contnet FAQs - Brands
Troubleshooting Walmart.com's " About the Brand Section has a blank white space This occurs if you have used another provider before 1WorldSync and the other provider still has their code active on Walmart.com- Ask your previous content provider to...
How to Publish Rich Inline Content Page to Walmart US (www.walmart.com)
To publish rich inline content page to Walmart US - please note this is now triggered by the “Walmart ID” field on the Product Content Page in the 1WorldSync Content portal- Navigate to the “Vendor Portal” and select the Product Number of the page y...
Manufacturer GLN - API Best Practice
Hello, I am looking to see if there are any best practices for populating the 'Manufacturer GLN' for our items. We use the API process to publish and update items. Is there a way to get a comprehensive list of GLN's available through 1WorldSync? We w...
Allergen Dairy question
I keep receiving the message below and both the case level and each level has all of the allergens listed with the exception of Dairy. I only see Milk and its derivatives. I do not see a Dairy option. Where should I be looking? As always, thanks ...
Resolved! SYSCO - Republish after updates?
Good morning team! I have been asked to update all the published items for Sysco by changing "Calories" to "Kilocalories." After updating all these items, will I need to republish them or will the updates automatically reach them? Thanks in advance!
Resolved! Nutritionals
Good afternoon, Can you please confirm if nutritionals ONLY need to be added at the unit level? Or do they need to be added at every hierarchy? And, is this the case across the board with all subscribers? Thank you! A_Flower
Charging Pictogram Feature
Charging Pictogram - EU Compliance As part of the new Directive (EU) 2022/2380, it is now mandatory for e-commerce platforms to display specific charging-related information, including a pictogram indicating whether a charging device is included wit...
Digital Catalog Release Notes 2.40
Please see the attached Release Notes for Digital Catalog 2.40 and post any questions you have in the comments area below.
Resolved! Error SLTL0017 File is empty? On IMPORT
Hello, I am trying to import items but the response i am receiving is ErrorsSLTL0017 : The file could not be processed because the file is empty
Resolved! Resend
When you press the resend button, does it correct recipient requests?
Resolved! FUSE Videos
Good afternoon team! I just noticed that there was a webinar for the FUSE sheet today, but was unable to register on time. Are there any videos available to learn how to use this tool? I already printed information but was looking forward to watchin...
Time Stamps in IM
Hello! Is there any field/report in IM where I could consult the timestamp for when a material record/GTIN has been replicated/created in 1WS for the first time?? Thanks.
How do you change item number without deleting item?
Is there a way to change the item number without deleting the whole item? Two of our product have item #s that are switched and I'd like to fix it without removing anything.
How do I update an Item ID after published?
Hi, I published an item and the customer is requesting the I update the Item ID I set up for the pack on the item. I withdrew the publication and was trying to update the item ID (Pack UPC) to what the customer requested but it greyed out and doesn't...
Syndigo data pool part of 1WorldSync?
HiCould you please help me with this info about Syndigo? We have some queries regarding this from Performance food group (PFG) as they have similar information about items published on 1WS and Syndigo. I am just not sure about the process of publishi...
Publishing an item for different customers with different data
Hello- we have 2 items that were published to McLane and CoreMark. McLane has accepted them and we are currently processing their orders, but CoreMark has reached out saying that we need to change the retail UPC, and orderable and case and warehouse ...
Correction action request
I have received the following and can't find where it is in the attributes. This is on an eaches item and the closest I can come to the is brand owner additional trade item ID type. I can't seem to find Additional Trade Item Classification Code. I...
Resolved! Hierarchy Error while Syncing
Hello there, I've been getting this error message while trying to publish to Kroger. Ordering Unit Indicator (isOrderableUnit) must be true for at least one GTIN within a hierarchical configuration. As seen in the screenshots attached, my case orde...
Resolved! Full FUSE list of options by field?
Is there a document detailing all input options for each field in FUSE imports? Something similar to the attached, which is old and seems to be missing fields I see in my FUSE exports. For example, I see the field 'alternateItemIdentification/agency'...
Resolved! Delete items with wrong GTINs
I have entered several items that had GTIN numbers that are duplicates of other products we sell. I have reentered the items with the correct GTINs, but I cannot find a way to delete or discontinue the incorrectly identified items. I simply need to d...
Request Validation Successful Message in IM - Is there a backlog?
In the Enhanced Item Management Worklist, users may periodically see the message “Request Validation Successful” with very few other transaction details. This message indicates there is a backlog of transactions in Item Management and IM is not pro...
IM Backlog of Transactions - Request Validation Successful - 1.28.25
Hello. 1WorldSync technology teams identified a backlog of transactions in Item Management. This backlog could impact your IM transactions and in your Worklist you will see Request Validation Successful. Please do not immediately execute the same...
1WorldSync phone system
Hello, We do apologize our phone system is currently not working. We are contacting our vendor to work through the issue to restore access. We will follow up with any updates in this article.
Item Management - GTIN for Point of Sale
In Item Management in the two fields below, sometimes they say GTIN_14 and sometimes GTIN_12. Which is correct or does it matter as long as the GTIN for Point of Sale is correct for the GTIN Point of Sale Type Code? GTIN for Point of Sale Type C...
Resolved! Foodservice Items: Case vs Each
I have an item e.g. 1x20 Lbs Rice. It is sold by the case (sack) with no retail option. Should I create a Case and each for this item with identical attributes or should it be only Case or Each. When I do only one, it appears as a broken or incomp...
Pub delete error
Hello I have 2 items that are linked to the wrong Child. I deleted the Publication yesterday. It should be complete by now, right? It is showing Publication DELETE for 10032020006004(US) was successful andPublication DELETE for 10032020003003(US) ...
