Product Support

United Family Migrating to Syndigo - Action Needed

Good morning, We received a communication from Tony Crumpton, CMO of The United Family stating that their new website and app launching in Spring 2026 will source product images and information exclusively from Syndigo or Salsify, with additional a...

Resolved! Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

I have a GTIN that was published and we received a Review Message that was ReasonCode Other with comment of "Your item submission is older than 120 days. Please update any outdated information and resubmit if the item is still needed". We've review...

Resolved! How to address Synchronization Errors in IM

Good afternoon team! I have been trying to address 5 Synchronization Errors that are still showing up even though the attributes have been updated a while back. Please, see screen shot attached. Thanks in advance!

Resolved! Item Not Currently Active

Hello, I am publishing at item that already existed. I just needed to update images and send them back to Kroger with some corrections. I am getting the following error. I emailed ItemMDMVIP@kroger.com and they directed me to hello@1worldsync.com, bu...

Auszug aus dem Handbuch 1WorldSync Approval

Introduction 1WorldSync approval is a web application where retailers can review, search, and subscribe to item data delivered to them via any GDSN-certified data pool. The application can also act as a data recipient for retailers. For data to be vi...

EZ Fill Template for DLM

The EZ Fill Template is the primary document used to capture all the product attributes required by Food Service for data loading. Please complete the template and return it to us so we can load your product data. 1. Customer Data Input Tab This is ...

We receved an email stating an issue with the supplier price file of TD Synnex. W

I requested help to set up the FTP file in Channel online, I received and email stating that ther was an issue withe the supplier price file of TD Synnex. Let me know how to fix the issue. Please email me back at jhelms@lumbeegroup.com. Let me know...

Rich Content Campaigns plugin for WordPress

WordPress Plugin Script for DCCN Campaign content

New Attribute: AI Level

As the industry rapidly evolves and more Manufacturers introduce AI-related product designations, DataSource is introducing a new standardized attribute to help improve clarity and consistency across all markets. What’s Changing? We are replacing ...

Resolved! QAI marking

Hi there! Some of our items will be moving to a QAI icon for “If its Organic, its Non-GMO”. At this moment, these items will not carry the official Non-GMO Verified certification. What would be the correct choice in this scenario under Nutritional I...

Resolved! Packaging Level Type Code

Hi! I've researched other IM questions and responses and haven't found what I'm looking for. Attribute Packaging Level Error I've tried OTHER, Primary and one other from a list I found in the history and none worked. GTIN 00035200268882 Thanks,L...

Data Loading & Management FAQs

Sync data to recipients: The method of syncing data starts loading data in Item Management. Then, publish the data to the trading partner. How can I find out what the trading partner requires? Please visit the trading partner landing page and do...

Resolved! Technical issues in IM?

Good afternoon team! I was wondering if there is a technical issue going on at the moment? It's not allowing me to click on any products on the Worklist or showing me the hierarchy links. I deleted the browsing data and logged in again. It worked o...

Resolved! Items Not Coming out of Pending Syncronization

Hello, I have 3 items I've been struggling to pass through Kroger API Certification Queue. None of them are clearing Pending Synchronization status. How do I get these to pass and get through API so I can complete these items? Thanks.

IM 8.67 - (November 2025) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.67. This release is scheduled for Pre-Production on November 7 and for Production on November 15, 2025 Please post your questions in the comments below.

Resolved! Kroger item reject

Good morning, I had to make a change to an item for Kroger, and now it is being rejected. It is validating, but I'm not sure why it is being rejected. We already have an IMF for it so I'm not sure what to do. Below is a screen shot of the message. ...

11.18.2025 Incident - Login to UMA and Product Introduction

Hello, we identified an issue when attempting to log in to both the Product Introduction and UMA tools. The system cycles back to the login screen after entering your login information. Our technical teams are working to resolve this issue as quickl...

Troubleshooting IM - How to Publish at Appropriate Hierarchy Level

Once you have added your GTIN content, created your hierarchy, and validated successfully, it is important to publish at the appropriate GTIN level. Typically, you want to publish at the highest level GTIN that is appropriate for your trading partn...

Technical issues in IM

Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...

Resolved! Attaching a document to a publication

Hello DOT foods is asking me to attach a product formulation statement to a publication. Can you direct me to instructions on how to do that?

Release Notes - Item Management 8.67 (November 2025)

Please see the attached Release Notes for IM 8.67. These became active for the Pre-Production environment on Friday, November 7, 2025, and for Production on Saturday, November 15, 2025. Additionally, we have updated the following documents related ...

Digital Catalog Release Notes 2.49

Please see the attached Release Notes for Digital Catalog 2.49 and post any questions you have in the comments area below.

Inbound API Sample - JSON for IM 8.67

Please see the attached Inbound API Sample for IM 8.67.

1WorldSync XML Samples for Data Recipients for IM 8.67

Please see the attached 1WorldSync XML Samples for Data Recipients for IM 8.67 and post any questions you have in the comments area below.

1WorldSync XML Samples for Data Suppliers (Data Dource) for IM 8.67

Please see the attached 1WorldSync XML Samples for Data Suppliers (Data Source) for IM 8.67. Post any questions in the comments below.

Rich Content Builder Themes: Media Rounded Corners (CSS Templates)

Users can select theme presets in the CSS Template field of the Rich Content Builder to arrange different types of layouts. To apply a theme, click "Click to see options" button in the "CSS Template" field and select your theme: Media Rounded Corner...

Rich Content Builder Themes: Outer Rounded Corners (CSS Templates)

Users can select theme presets in the CSS Template field of the Rich Content Builder to arrange different types of layouts. To apply a theme, click "Click to see options" button in the "CSS Template" field and select your theme: Outer Rounded Corner...

Rich Content Builder Themes: Dark (CSS Templates)

Users can select theme presets in the CSS Template field of the Rich Content Builder to arrange different types of layouts. To apply a theme, click "Click to see options" button in the "CSS Template" field and select your theme: Dark:The Dark them...

Rich Content Builder Themes: No Gap (CSS Templates)

Users can select theme presets in the CSS Template field of the Rich Content Builder to arrange different types of layouts. To apply a theme, click "Click to see options" button in the "CSS Template" field and select your theme: Nogap:The Nogap the...

How to Publish at different hierarchies

Is there any updated instructional video on how to publish? The publish button is in a different location on my screen and wanted to confirm. Thanks