Product Support

Technical issues in IM

Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...

Resolved! Gordon Food Service - Change by Refresh to Update Images

Good morning team! I have a number of items that need to be updated for Gordon Food Service, which includes images. Can I still use the "Change by Refresh" method for the information to go through or would I need to republish all the items after they...

Assistance in resolving error KI16253 Component Description

I need to create IMF codes. I am stuck on a validation error that requires a Component Description if I have a Component number. I am caught in a circle.Description:Kroger has asked for these codes to be created yesterday. I have been working on it ...

Kroger API - Migrating Kroger VIP data

Hi,Where is the form to complete to initiate migration from Kroger VIP to Item Management Kroger API? Also, are you automatically migrating Kroger VIP data even if the form was not completed? Kroger VIP is sunsetting at the end of January - what happ...

Kroger API

Has something else changed with the Kroger API Certification Queue? I have published to GLN 0838016000123 and receive the notice that Kroger brand items must be published to the Kroger Syndigo GLN 0011110000002....Do I publish there first and then t...

Resolved! Error Message After Trying to Clone Item

Good afternoon team! I am trying to clone an item and it is giving me an error message I have not seen before. Please, see attached screen shot. I successfully cloned the EACH. Thanks!

End Availability Date Error

Why would we receive an End Availability Date Time must be current or future datedREVIEW message from a Trading Partner on an item that was discontinued for 9 months? The Start Availability date was July 24, 2018. The End Availity and Discontinued d...

Resolved! Cannot Log Onto User Management and Add Access For a Person. WHY?? I need this ASAP.

Please help. I cannot do a wide open search when I am logged into my account to see the list of users. Why?

Documentation - FUSE Quick Sheets

Please see the new, updated attached Quick Sheet for FUSE

IM 8.69 - (January 2026) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.68. These became active for the Pre-Production environment on Friday, January 9, 2026, and for Production on Saturday, January 24, 2026. Additionally, we have updated the following documents related to this rele...

Release Notes - Item Management 8.69 (January 2026)

Please see the attached Release Notes for IM 8.69. These became active for the Pre-Production environment on Friday, January 9, 2026, and for Production on Saturday, January 24, 2026. Important Note: Kroger API Process Update (Single Publication): ...

Digital Catalog Release Notes 2.50

Please see the attached Release Notes for Digital Catalog 2.50 and post any questions you have in the comments area below.

2026 AS2 Certificates

Do we have any idea when the new 2026 AS2 certificates are coming out and the schedule?

10.20.25 - Incident in IM

Hello. Our technical teams are working to resolve an issue in IM. We are looking into intermittent issues with pages loading slowly and sometimes not loading at all in IM. We will post updates on this incident here as they are available.

Issue Logging In to Legacy 1WS Applications

Hello, our technical teams identified an issue that is causing delays and issues when customers log into certain applications includig IM, PI, UMA, and DC. We are investigating and working to resolve this issue. We apologize for the inconvenience....

Why is my content not appearing on Walmart retailer sites?

Why is my content not appearing on Walmart retailer sites? The Retailer's Product Page URL link：https://www.walmart.com/ip/16512561206The Manufacturer Part Number and GTIN (or UPCEAN)：Part Number：K1132512GB：https://www.walmart.com/ip/17653206504K1132...

CASE - Hierachy information

We previously used 1worldsyn for Wegman and other vendors for a short period, during which we set up and published 34 items for these vendors.This year, Amazon has required us to implement GDSN, so we imported all SKUs(about 250 SKUs) through API alo...

Publishing to Amazon

Hello, I have been trying to publish on Amazon, and according to a training video, it stated that I need to publish the highest hierarchy (for us, this would be "Case"). Is this correct? I have attempted to publish both "Each" and "Case," but I'm u...

IM 8.68 - (December 2025) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.68. This was implemented into Pre-Prod on December 5 and Production on December 6. Please post your questions in the comments below.

Mass / Bulk Image Upload

Is there a way to upload images in bulk? Doing so in item management is going to take many man hours. How can this process be done in a large batch?

Packaging Changes and how to time them

Hi - we are trying to figure out the best/perfect time to change packaging images when syndicating to customers. We will change our packaging slightly - maybe fat changed a bit in the nutrition facts panel or the appetite image changes on the packag...

Timing for publication status = Delete_Pending to become fully deleted

I have >30K GTINs publication status = Delete_Pending in IM. How long does it take to delete? Is there a way to expedite the process?

Data Loading and Maintenance (DLM) and ContentHub

Watch this video for details about Data Loading & Maintenance and Content Hub!

Packaging Type Code for bulk liquid item

I am trying to decide which option is best to select for the Packaging Type Code for bulk juice items we sell in tanks, like a tanker truck, as 'Tank' is not an option. Nothing else is a clear option.Thanks.

Validation Error Product Type: Display - Gross Weight

I am trying to set up a floor ready display (product type: display) and I am encountering the error below: How can I fix this? The Ti-Hi is 6x1. The gross weight of 1 display is 23.48lb. If all of following three attributes are provided, then gross...

Editing while in transition

Can I edit the image in 1WS while in transition? Below is the image showing in my portal

Resolved! IM Hierarchy Information for a Pallet

I've been working on this pallet for months. Our contact at a division of Kroger sent us a screenshot of our pallet in their system. It should the following: KLN 11448 665.280 1/1 54 CT 0 UNCL R POT CHPS PLLT 3061415607906 CONSUMER SIZE. ...

Resolved! United Family Migrating to Syndigo - Action Needed

Good morning, We received a communication from Tony Crumpton, CMO of The United Family stating that their new website and app launching in Spring 2026 will source product images and information exclusively from Syndigo or Salsify, with additional a...

Resolved! Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

I have a GTIN that was published and we received a Review Message that was ReasonCode Other with comment of "Your item submission is older than 120 days. Please update any outdated information and resubmit if the item is still needed". We've review...

Resolved! How to address Synchronization Errors in IM

Good afternoon team! I have been trying to address 5 Synchronization Errors that are still showing up even though the attributes have been updated a while back. Please, see screen shot attached. Thanks in advance!