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ChannelOnline
Welcome to the ChannelOnline Community Space
The ChannelOnline Community space is where you can find all of the helpful legacy content you referenced before while giving you access to peer-to-peer and direct support collaboration. We are working to further develop more content and training and look forward to working with you in the Community.

Getting Started - Welcome

Accounts

Catalog Admin

Company Settings

Delivery Methods

Documents

Import & Export

Integrations

Items Admin

Marketing

My Preferences

Organizer

Payment Options

Personnel

Price Profile

Products

Reporting / Dashboards

Storesite Admin

Suppliers

Suppliers / Import and Export

Support

System Emails

Tax Profile

XML

Activity in ChannelOnline

ChannelOnline 8.6.5 Release Notes

This release, version 8.6.5, focuses on the introduction of QuickBooks Online (Beta), shipped order detail notification API, minor supplier and integration tweaks, plus fine-tuning core application functions and operational improvements. Integration...

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ChannelOnline 8.6.0 Release Notes

This release, version 8.6, focuses on minor Document improvements, updates to Electronic Signatures, Price Profiles, StoreSite 508/ADA compliance, minor supplier and integration tweaks, plus fine-tuning core application functions and operational imp...

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ChannelOnline 8.5.0 Release Notes

This release, version 8.5, focuses on minor Document improvements, updates to Electronic Signatures, Quantity break pricing, StoreSite guest checkout improvements, minor supplier and integration tweaks, plus fine-tuning core application functions an...

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ChannelOnline 8.4.0 Release Notes

This release, version 8.4, focuses on CRM assistance, sharing of Dashboards, some StoreSite cart improvements, minor supplier and integration tweaks, plus fine-tuning core application functions and operational improvements. CRMReports & DashboardsIt...

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ChannelOnline 8.3.0 Release Notes

This release, version 8.3, focuses on fine-tuning core application functions, overall performance, database, and Java updates for operational improvement. Notable functionality includes some StoreSite layout and page improvements, updates to system ...

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ChannelOnline 8.2.0 Release Notes

Release 8.2 focuses on backend improvements that will affect overall performance, supplier updates, and file processing. Find out more about the latest features, changes, and fixes in ChannelOnline. DocumentsAdministrationSupplier UpdatesIntegration...

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ChannelOnline 8.1.0 Release Notes

Release 8.1 focuses on fine-tuning core application functions, overall performance, database, and java updates for operational improvement. Includes some supplier updates/ enhancements, XML API improvements, SSO support, and other minor fixes. Find ...

ChannelOnline 8.0.0 Release Notes

ChannelOnline 8.0 focuses on some minor improvements that will affect document edit usability, imported file management (documents and images), three-level categorization, and supplier updates. On the backend, we have updated the following Admin sec...

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ChannelOnline 7.9.0 Release Notes

ChannelOnline 7.9, released Friday, May 22, focuses on continued CRM improvements for organizer notes and tasks, store site pages and banners, managing system tags, documents, and reporting, plus new suppliers and user preference aids. For release t...

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ChannelOnline 7.8.0 Release Notes

Release 7.8 focused on backend improvements that will affect storesite administration and frontend cleanup, user permissions, item rule creation, account editing, supplier purchase order updates, and other minor enhancements. Find out more about the...

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ChannelOnline 7.7.0 Release Notes

ChannelOnline 7.7 focuses on a StoreSite refresh with a new look option, plus the ability to create Master (Sales) Orders, supplier enhancements, and other upgrades. Areas of focus include: StoresiteDocumentsQuotes & OrdersRecurring InvoicesAccounts...

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ChannelOnline 7.6.0 Release Notes

ChannelOnline 7.6 focuses on backend improvements that will affect site-wide product search, storesite administration, and frontend cleanup, contact address management, recurring billing invoices, automated updates for manual supplier purchase order...

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ChannelOnline 7.5.0 Release Notes

Release 7.5 focused on some minor UI and backend improvements, with the addition of two new suppliers. Find out more about the latest features,changes, and fixes in ChannelOnline.Access RightsAccounts & ContactsCatalog & ProductsDocumentsIntegrations...

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ChannelOnline 7.4.0 Release Notes

Release 7.4 focuses on backend improvements that will affect how companies can integrate ChannelOnline with 3rd party systems and some key supplierupdates. Find out more about the latest features, changes, and fixes in ChannelOnline in the detailed ...

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ChannelOnline 7.3.0 Release Notes

Release 7.3, released June 9, 2017, is the accumulation of many front-end and back-end improvements that will affect how users work within the application.Find out more about the latest features, changes, and fixes in ChannelOnline. Find out more ab...

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Channelonline 7.2.0

Channelonline 7.2.0 Release 7.2 is the accumulation of many front-end and back-end improvements and updates that will affect how users work within the application. Find outmore about the latest features, changes, and fixes in ChannelOnline in the de...

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ChannelOnline 7.1.0 Release Notes

This release focuses on the refinement of updated Sales document functionality, tiered pricing, two-factor authentication, dashboard improvements, and search auto-complete. DocumentsPricingSecurityReports & DashboardsSuppliers & PartnersImprovemen...

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ChannelOnline 7.0.0 Release Notes

Release 7.0 is a LARGE step forward for the application, founded on the accumulation of many front-end and back-end improvements that will affecthow users work and conduct their sales transactions. Highlights of the new and updated functionality: U...

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Account and Contact Details

Overview ChannelOnline’s customer relationship management (CRM) allows you a set of customer and partner types that you can use to classify your accounts. Account Types Leads & Prospects – from marketing lead, stage tracking, to convert to customer,...

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Custom and Bundle Item Lookup Search

Custom and bundle items can be looked up like all other products by using the Search tool. The Search looks through both Supported Products and Custom Items. There will be a green diamond to indicate Custom Items within a category view and in the pr...

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Price Profile Access Permissions

Price Profiles permissions give you the ability to Allow or Deny other users access to use price profiles owned by you. This is helpful if you want to have multiple users have access to the same pricing structure for multiple accounts by sharing a s...

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Setting up a Company Hierarchy

You can set up a Company Hierarchy that includes a parent company and an infinite number of associated sub (child) companies under that parent company. For example, if you have multiple companies such as Acme-CA, Acme-NY, and Acme-TX that all bel...

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Group Permission Levels

There are 4 permission levels to be assigned to users inside or outside of your group: Deny Others access – Prevents other users from viewing, editing, or deleting your Customers, Contacts, and Documents (not Price Profiles).Allow Read-Only Access –...

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Using Paragraphs to Add Text

To use Paragraphs and Folders do the following: Paragraphs are used to place information on a document that is specific to an account, type of order, process, or miscellaneous information. To make a paragraph: Go to Admin | Items Admin | Custom I...

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Using the Search Bar Query Settings

The search qualifier dropdown provides you with options based on the query you want to perform. When searching for: Products – you can either use Keyword or Part #. Entering keywords will result in a search that looks for a match found on ALL words ...

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Enabling Cost Centers

Cost Centers are customer-specific fields that can be enabled at the line item level on StoreSite quotes, orders, and shopping carts. They give you the ability to allow your customers to enter an accounting code if necessary or specify which departm...

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Editing the Full Catalog

The Edit Full Catalog function allows you to filter your full catalog of parts to ensure your internal users and your store customers see only the parts that you sell. Some suppliers provide a full database of parts for the system to import regardle...

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