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Welcome to Sync/PDI in the Community
Sync/PDI (aka Gateway) is a hosted software application that helps vendors/suppliers/manufacturers send item management to the 1WorldSync Item Management data pool, as well as helps recipients/retailers/distributors receive item information via Item Management.

The Sync/PDI Community space is where you can find helpful content for the solution while giving you access to peer-to-peer and direct support collaboration.

Please review the information below. You can ask questions in the Community and can create a ticket with us if you are unable to find what you are looking for.

New to Community? Here's How to Use it

Sync/PDI Training Options

 Sync/PDI Steps to Success
Steps to Synchronize Items
Clone a Product
Set Up a Partner for Publication
Publish Many Products to a Trading Partner
Publish One Product to Multiple Trading Partners
Create a Product Extract (User Report)
Create Additional Extracts (User Reports)

Support & Reference Materials
Workbook Tips & Rules
Regarding Publish & Republish
Process to change a previously published hierarchy structure

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The Community is an active and collaborative place for 1WorldSync customers. Check out our most popular conversations happening right now!

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Activity in Sync/PDI

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GTIN-13 Usage for Consumer Units in the US via GDSN

Hello,We are preparing to list products in the US market via GDSN, and we would like to ensure that it is possible to transmit GTIN-13 codes (EAN-13 format) for consumer units level, rather than GTIN-12 (UPC-A).Our GTINs are based on a UK GS1 company...

Emma by • New Contributor
  • 623 Views
  • 1 replies
  • 1 kudos

Problem of synchronization - Publish

Hello, we need help, We have been trying to publish some products for Performance Food Group GLN- 0806795000009 (they use Syndigo) but we get this on Last Data Sync Status Date: FAILURE---20-MAR-2025 13:05:1. We made a republish of the products for t...

QBP by • New Contributor II
  • 594 Views
  • 1 replies
  • 1 kudos

Have A Question About Sync/PDI? Ask Here

The 1WorldSync Community provides you with a way to work with our support teams and your peers in a direct, interactive way to help you get the support you need. If you need additional help, please open a Sync/PDI ticket by emailing details to syncpd...

Sync/PDI Training

Sync/PDI training is available to our customers by request.  Please open a ticket with our Support team and we will coordinate the next steps with you.  These could include a phone conversation, or arranging a chargeable training session via your ac...

SyncPDI - Clone a Product

Please see the attached PDF that details how to Clone a Product using SyncPDI.  Add products to Sync/PDI by using the Clone feature. The Clone feature copies an existing product’s data to new GTIN(s), making adding new products, or variants, very qu...

SyncPDI - Workbook Tips/Rules

Basic Workbook Structure Workbook_Version sheet -- identifies the version of the workbook - do not changeProducts - contains item attributes - one row per packaging level in the item (e.g. Each level, Case level) - do not change column headingsHiera...

SyncPDI - Regarding Publish and Republish

You can use Publish if the status of the GTIN is Never Published or Withdrawn for a recipient (this means no publication exists for the GTIN) You can use Republish if the status of the GTIN is Published or Republished for a recipient (this means a p...

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