In the coming weeks, we will be making the following changes to the login flow to further strengthen our security practices. Starting in September 2023, users will be required to update their password every 90 days. Prior to expiration, you will rec...
Hello, we identified an issue that is impacting customers when logging into 1WS applications. Our technology teams are actively investigating this issue. We will post more details here.
Hello, we identified an issue that is impacting customers when logging into 1WS applications. Our technology teams are actively investigating this issue. I will post more details here.
Hello, we apologize as we are seeing an issue with video links in the Community. I am working with our Marketing and Training teams to resolve this and will update you soon. We appreciate your patience.
Hello. We are seeing a backlog of transactions in Item Management today that is causing processing delays. Our customers may see delays with transactions to IM when using the IM GUI, FUSE, or AS2. We expect the backlog to resolve today and apolog...
Hello, our technology teams are working with the FDA to resolve an ongoing connection issue that is preventing transactions to and from them. We apologize for the inconvenience and will update you as it is resolved. Please post any questions you ha...
Please note that we will apply a Hot Fix for Product Introduction (PI/VIP) at 1:30 PM ET today, Monday, May 22, 2023. During this time, PI/VIP could become unavailable for about 5 minutes. We apologize for any inconvenience. Please post any ques...
Hello. Our technology teams identified an issue where customers are encountering the error below when attempting to utilize the Sync Status Report in IM. Our technology teams are working to resolve this issue. I will post updates here as we learn...
Hello, our technology team has identified an issue when attempting to link GTINs together in a hierarchy. When using the GTIN to search function for the lower-level links multiple GTINs appear that should not be based on the search settings. Using t...
The 1WS tech teams identified an issue impacting how the values for Calories are presented in the NFP in IM. This appears to only be in IM as Digital Catalog NFPs are displaying correctly. These codes will still be sent in the GDSN or OSCIN as the...
Hello, our technology teams identified a backlog of transactions for customers submitting in PI/VIP. Until resolved, Kroger, Albertsons, and McLane could see delays in receiving content from PI to their systems. The issue is identified and we are ...
The 1WS technology teams identified an issue that was causing delays for items registering with the Global Registry. The issue is resolved and now the messages are processing as expected. There is a small backlog of transactions that should resolv...
Hello, our technology teams are looking into the slow processing we are seeing in IM today. Customers and our teams are seeing slowness in IM when opening GTINs, uploading images, and some other functionality. I will post more here as we have upda...
Dear valued 1WorldSync customer, We are currently working hard on the March Pre-Prod release and are excited to get it finalized. This release is largely focused on the large May GDSN release that we want ample time for customers to test. Our team i...
Hello. Our support and technology teams are investigating reports of customer CIN messages not processing as expected after an otherwise successful publication or update. We are collecting examples and investigating and will post additional update...
Hello. We are seeing a backlog of transactions in Item Management today that is causing processing delays. Our customers may see delays with transactions to IM when using the IM GUI, FUSE, or AS2. We expect the backlog to resolve today and apolog...
Hello, we have seen reports of customers getting a "System Unavailable" notification the first time they log in after this weekend's release. If you clear your recent browser history (not everything) and cache, close your browser, and try again, yo...
Hello. 1WorldSync technology teams identified a backlog of transactions in Item Management. This backlog could impact your IM transactions and in your Worklist you will see Request Validation Successful. Please do not immediately execute the same...
Hello, We do apologize our phone system is currently not working. We are contacting our vendor to work through the issue to restore access. We will follow up with any updates in this article.
Good afternoon. 1WorldSync teams just identified an issue in Production IM that we are investigating to repair. At this time, the issue is impacting users trying to Search for Items, Add Items, and some reports are not functioning correctly includ...
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