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Updating product images

Hello, My items were integrated over the new Kroger API and already have IMF's. I just want to update imagery and information. How do I do this? Thank you

VIP Auto-Submission Functionality Will Be Retired on August 22, 2026

What is Changing? As part of Syndigo's ongoing VIP deprecation and transition to CES KIA and IM KIA, we are retiring the legacy VIP functionality that automatically re-submits previously submitted items to Kroger when item information is modified in...

Release Notes - Item Management 8.76 (August 2026)

Please see the attached Release Notes for IM 8.76. These became active in the Pre-Production environment on Friday, August 14, and in the Production environment on Saturday, August 22. Additionally, we have updated the following documents related ...

Is it possible to sych data from Syndigo to cnp.gs1br.org ?

Hello!! I'd like to know if there are any records of any company that is synching data to CNP GS1 Catalog ? And what would be the GLN from CNP to use if so? Thanks!

Creating & Managing Publication Lists in IM

Item Management offers users functionality to help with the process of publishing to multiple trading partners. Create a List of Recipients with an easy-to-remember name and easily publish to the list your products to the same group of trading part...

Resolved! Kroger API Error Messages After Publication (Item Description and Submission Reason Code)

Good afternoon team! Please, see attached screen shots showing error messages after publishing Gtin 00071072803219. These errors are preventing the IMF to come through, which our sales team/broker are waiting for in order to go ahead with the order....

Item Management

How to add users to item Management

Value Mapping Data

This article explains how to use the Value Map Transformation within the Mappings tab of the Syndication platform. Review the video and steps provided below to convert source choice list values into the correct target values when the values do not al...

Resolved! Replacing a NFP

I have an item that has an old NFP and need to replace it with a new one. I watched the video of replacing assets. However, I am at a loss at getting to the asset list as I am not sure how the current NFP on the item was loaded. Is there any way I...

Resolved! GTIN QUESTION

Hello, I thought i sent a message friday evening, but i don't see it anywhere. forgive me for writing twice if i did. I have someone else's Gtins that need to be entered in to 1WS in our catalog. The upcs/gtins given, are only 13 digits. How do ...

Resolved! Unable to Change Kroger API Family Tree Class (grayed out)

Good morning team! I am trying to update and publish a display to Kroger and I came across an attribute that is incorrect, but cannot be changed because it is grayed out. The Gtin is 00071072013922. Please, see screen shot attached. Thanks!

FSMA CIC Error

Hello,I have been trying to resolve my CIC Error for a few days. We are a custom spice blender and I have updated the Base items according to the steps provided but I am still continuing to get the same error messages. Our items are not covered by ...

Sell Sheets

Sell sheets are an effective tool that allows you to download product content out of the Syndigo platform for advertising and promoting your product. They offer brand reinforcement, ordering details, high-quality images, and persuasive copy. Often,...

Current 1WorldSync XML Schemas

Please see the most current 1WorldSync XML Schemas and download the zip file below. You can access more 1WS technical documents HERE in the Community.

Frozen Screen After Updating Images

Good afternoon team! Please, see attached screen shot showing something that has happened a number of times after updating images. Once the screen gets "greyed out," I cannot continue to work on the page. I just have to close it, then login again. T...

Important Kroger Update – 8/14/26 - Issue Impacting Kroger API

Kroger Final Update – 8/14/26 Kroger has provided a final update regarding the downstream system issue that began impacting KIA item submission processing on August 9. They are pleased to let you know that the issue has now been fully resolved. IMF g...

Release 26.08 - Profiles Overview

Please see the attached Profiles Overview documents below.

Current 1WorldSync XML Samples

Please see the most current 1WorldSync XML Samples for Data Recipients and Suppliers via the links below. IM 8.73 - 1WorldSync XML Samples for Data Recipients IM 8.73 - 1WorldSync XML Samples for Data Suppliers (Data Source) You can access more ...

IM 8.76 - (August 2026) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.76. This IMPD is for the IM Release (IM 8.76) in August 2026. This aligns with the GDSN v3.136 release. Please note: You can subscribe to any area in the Community to be alerted when we make changes or additio...

Publication Errors Net/Gross Weight & Ti-Hi Issues

I have tried various things to resolve these errors and I am stuck. Each GTIN = 00036800032927 Case GTIN = 10036800032924 Ti-Hi = 20*9 Case Count = 12 retail packs per case NatalieCashiola_0-1785767213545.png

Instagram Sampling: Agent How to Guide

1. Connecting Instagram Agent connects an Instagram account from their profile.Account must be public Instagram itself blocks third-party apps from connecting to private accounts, and the agent is prompted to switch to public if the connection attemp...

PowerReviews: Instagram Sampling Outline

Instagram Sampling will allow brands to use verified Instagram content to capture reviews and social proof from a single platform. This is best used for brands that are looking to implement sampling campaigns or have social content without influence...

Export Function Missing

I am trying to export 4 GTINS & when I have selected them, there is no export option to do so. Is there an issue with exporting data? kxsRSC_0-1786415936834.png

Why can't i publish?

Hello, I had been asked a few months ago to publish this item. I did. Then i see it shows deleted. It was deleted, to change the amount of items in a mixed pallet. Now it is changed. It still shows deleted, and nothing after, to wakefern. They se...

1WorldSync - Albertsons Product Introduction

Hello Albertsons Team, We are currently using 1WorldSync Item Management for Publishing Items to Albertsons GLN Product Introduction. How does the current acquirement of 1WS by Syndigo impact our workflow? Is it necessary to move from 1WS to Syndig...

McLane - 1WorldSync - Workflow

Hello McLane Team, We are currently using 1WorldSync Item Management for Publishing Items to McLane GLN Product Introduction. How does the current acquirement of 1WS by Syndigo impact our workflow? Is it necessary to move from 1WS to Syndigo for It...

Resolved! Discontinued Items List

Good afternoon team! Is there a way to get a list of our Discontinued Items...maybe some sort of report or filter? Thanks in advance!

Release Notes - Item Management 8.75 (July 2026)

Please see the attached Release Notes for IM 8.75. These became active in the Pre-Production environment on Friday, July 31, and in the Production environment on Saturday, August 1. Additionally, we have updated the following documents related to ...

Kroger API - Resolve CIC Messages - Product Description

As you work to complete the QA process in IM to utilize the Kroger API, you could receive CIC responses letting you know areas that require your attention and correction per item. Here is one of the most common CICs and how to correct it in Item Ma...

Publication Error Gross Weight Case vs Gross Weight Each

I cannot figure out to how fix the error below. Unit Gross Weight = 0.14lb Case Gross Weight = 1.81 TiHi = 64x7 Case count = 12 retail packs per case If all of following three attributes are provided, then gross weight of a Non-GTIN Logistic Unit (No...

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Resolved! Kroger API Error Messages After Publication (Item Description and Submission Reason Code)

Resolved! Replacing a NFP

Resolved! GTIN QUESTION

Resolved! Unable to Change Kroger API Family Tree Class (grayed out)

Resolved! Discontinued Items List

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