Syndigo Global Community

Kroger API - Resolve CIC Messages - Product Description

As you work to complete the QA process in IM to utilize the Kroger API, you could receive CIC responses letting you know areas that require your attention and correction per item. Here is one of the most common CICs and how to correct it in Item Ma...

Publication Error Gross Weight Case vs Gross Weight Each

I cannot figure out to how fix the error below. Unit Gross Weight = 0.14lb Case Gross Weight = 1.81 TiHi = 64x7 Case count = 12 retail packs per case If all of following three attributes are provided, then gross weight of a Non-GTIN Logistic Unit (No...

IM 8.75 - (July 2026) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.75. This IMPD is for the IM Release (IM 8.75) in July 2026. Please note: You can subscribe to any area in the Community to be alerted when we make changes or additional content. Look to the far right at “Opti...

Kwik Trip Question

Hello, I have a question about 2 items i am trying to publish to Kwik Trip. They say they don't see these, but, i see in 2 places, it looks like they may have. Can you tell me what you see? I cannot see any errors here. Although i did see that wh...

3 Feature Benefits

Hi, I have a warning that says 3 "Feature Benefits" required. I put 3 bullet points in the box for Fetured Benefits, but its still giving me the error for some reason? Any help would be appreciated. Matt

Getting kicked out of Product Introduction

I am trying to go in to check items in Product Introduction (for McLane) on items recently published to them as we have had some of the items are failing to get to McLane. However, when I search a GTIN in the quick search, it kicks me back to the log...

What's the most interesting thing you've seen, heard, or read in the last 30 days?

What's the most interesting thing you've seen, heard, or read in the last 30 days — a conference session, a competitor move, a customer behavior shift, anything that made you think? Share it here.

How is your organization preparing for AI-driven commerce?

How is your organization preparing for AI-driven commerce? Share your readiness journey, challenges, or early wins here.

ChannelOnline 8.9.5 Release Notes

8.9.5 General Release & Maintenance Announcement On July 24, 2025, after business hours (6 pm PT - 9 pm PT), ChannelOnline made a minor release, version 8.9.5, focusing on a series of backend security improvements, infrastructure updates, and ap...

Supported Credit Card Processors

ChannelOnline uses processors that can provide a hosted web page service to conduct all credit card transactions. This is for PCI security compliance, plus the safety of your client's data. Some processors do offer tokenization that can be used for ...

Send Upstream?

I'm the seller with product and the recipient is Ace Hardware and they (Ace Hardware) said I needed click yes for send upstream and there is a Ace Category 3 and 4 under custom that needs to be filled out (have no idea what I'm supposed to fill out t...

Resolved! Kroger VIP - Continuing To Receive Messages From Product Introduction

Good morning team! I was wondering why we continue to receive emails with messages from Product Introduction asking us to update items in the portal when this is no longer a valid way to do it. I am still able to go into VIP and see a large number of...

How to Confirm Metadata for DAM Images

There are many ways to download your images to review their metadata but not all are accurate. If you are uploading images into DAM and are encountering metadata issues, we recommend you review your image metadata via this link below. This tool do...

Preview pages review

I need to share link with the preview of the pages, but I am unsure on how to do it (only items with status as "for publish" thanks for the support

Argos Syndigo Enhanced Content Training

Please click the attached PDF to view the Argos Syndigo Enhanced Content Training document.

Kroger API Quick Sheet

Please see the attached Kroger API Quick Sheet and post your questions below.

What is Product Sampling?

Product sampling is an incentivized review collection used to expedite review generation. This involves sending reviewers products for free in exchange for an honest review. Product sampling is a UGC strategy used for these typical goals (but not lim...

PowerReviews Sampling Glossary

A Agent(s): Sampling Campaign Participants Allocation: The process of assigning a campaign to a Project Manager. Done by the Sampling Manager. B Bundle: A group of products that need to be used together for review collection. (i.e., shampoo & condi...

PowerReviews Sampling Input Brief

Preview the Sampling Input Brief below:

PowerReviews Sampling Campaign Process and Timelines

Campaign StageTaskOwnerDescriptionTouchpointTimingPREPAREPre-Kickoff AE/AM Client - SO/contract in place - Completion of Sampling Campaign Input Brief Kickoff PowerReviews Client Call with Project Manager, AE/AM/CSM and client: - Review Samp...

PowerReviews Sampling Resources

Check out the following resources for more details on PowerReviews: The Definitive Guide to Product Sampling for ReviewsProduct Sampling HomepageBzzagent Community Homepage

Review AI Summary

AI Summary gives shoppers a quick, unbiased overview of a product’s customer reviews directly within the Review Display. It highlights the main themes from published reviews, including both positive and negative feedback, so shoppers can understand t...

PowerReviews Glossary

B Brand: A company that sells its own product (i.e., McCormick, Nike). Brand Score: An overall 'score' for a brand in the PDP Review Display for products with no reviews. C Category Snippet: An optional addition to your product listing pages (PLPs)...

Approval Release Notes 26.05

DE — Versionshinweise Tabellarische Übersicht der Änderungen: ErweiterungArt der ErweiterungMehrwert für SieGTIN-Compare-Funktion- Erweiterung -Erweiterung der Compare-Funktion: Ab sofort ist eine direkte Navigation zu einzelnen Attributen innerhal...

Error Code the item is not currently active

The error code I am receiving when trying to publish a NEW Item to Kroger QA - 0838016000123 Appears that Kroger API is kicking back out? Why? How do I fix this error? What does it mean? I've emailed MDVIP with no response

DSD isn't working

We can't login to DSD, is it down?

Resolved! When is the Sunset for Migration to Syndigo from 1WS?

Our team is wondering when is the Sunset for our products to be migrated to Syndigo since we do need to make some decisions and updates before then. Thanks in advance!

Resolved! Topping of in PI for McLane

Good morning, I published several items to McLane first thing this morning, and when I go into PI to top them off it keeps kicking me out and sending me back to the log in screen. I've been trying for several hours now. Can you please tell me if anyo...

Resolved! Removing Kroger Playlist info from a non-Kroger Parent GTIN

Is there a way to remove the Kroger playlist / Kroger playlist data from a parent GTIN that does not belong to Kroger? Do you have to remove each of the attributes manually? Or can a fuse sheet be submitted to remove the data?

Previous Release 26.05 - Profiles Overview Attributes 26.05 V1 (2026-04-02)

Please see the attached Profiles Overview Attributes 26.05 V1 (2026-04-02) below.

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Resolved! Kroger VIP - Continuing To Receive Messages From Product Introduction

Resolved! When is the Sunset for Migration to Syndigo from 1WS?

Resolved! Topping of in PI for McLane

Resolved! Removing Kroger Playlist info from a non-Kroger Parent GTIN

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