Troubleshooting IM - How to Publish at Appropriate Hierarchy Level

[CommunityJedi22]

Once you have added your GTIN content, created your hierarchy, and validated successfully, it is important to publish at the appropriate GTIN level.  Typically, you want to publish at the highest level GTIN that is appropriate for your trading partner.  If you publish incorrectly, you may have to withdraw your publication and try again. This should also coincide with your Unit Indicators in IM for your hierarchy.  

You can learn more about how the Unit Indicators work by clicking Unit Indicators in IM.

You can configure the Unit Indicators to allow for publications to different recipients at different levels of the hierarchy. 

For this example, let’s consider a Pallet/Case/Each hierarchy configuration.  If your Dispatch Unit Indicator is True at the Pallet level, publish at the Pallet GTIN.  You could also publish at the Case level for other recipients appropriate to how you do business with them, and if you have an instance of your Case with a Dispatch Unit Indicator set to True.

Other Helpful Info About Publications in IM

How to Get Started with IM 101

How to Publish and Confirm Sync Status

Republishing in Item Management

How to Delete or Withdraw Publication

Please post your questions in the comments area below.

[crod]

I need support in figuring out how to successfully publish a display; the assortment is of 4-case display, but 3 flavors. I'm getting hung up on the Hierarchy Information section for these items. Here's the hierarchy:

36 count Display: GTIN 00024622572073 (pallet Ti/Hi=3/2)

• 2 Cases of Flavor 1, 9 count case, 18 Eaches (9 Eaches per case)
• 1 Case of Flavor 2, 9 count case, 9 Eaches
• 1 Case of Flavor 3, 9 count case, 9 Eaches

I am publishing these items to Dot Foods. 

How do I publish the Ti and Hi? Would it be based on the display pallet or case pallet, since the cases are also available for sale?

I've tried saving the display hierarchy, but I get an error message. See image below: 

[JustinW]

Hello @crod and welcome to the Community. When updating a hierarchy after each step, you would need to be sure to click on the Update Hierarchy button. So once you delete the lines not needed, click on the Update Hierarchy button, wait a couple of minutes, and then you should be able to go back in and add the lines with the updated counts.

[anthonykim]

Hi, I may have put each on both items when one should be a pack, even though everything has gone through the Kroger system and has been processed, can I update?

If so, does that automatically flow into the Kroger system or is that something that Kroger has to fix on their end once I notify them?

[Val_P]

Hello @anthonykim, thanks for continuing the use the community.

GTIN 06943090421048 along with its hierarchy is currently successfully published to Kroger through the API process and is Synchronised. In case you also need an IMF number for the hierarchy, please add an Kroger Item Submission Reason Code on your Case for the IMF to be generated for you.

The Products Types for the 3 items in the hierarchy are as follows:

06943090421048 Case

06943090420584 Package

06943090420430 Each

For any updates to flow through to Kroger, making the changes and Saving your items is sufficient from Item Management. 

In order to update the Intended Sales Variant (that is the item(s) Kroger sells in the stores to the customers directly), you can switch to the below for the Package as long as it is not sold to customers in the stores:

If there is anything else we can help with, please let us know and we would be delighted to. Thanks.