10-20-2025 12:49 PM - edited 10-20-2025 12:50 PM
Hello. Our technical teams are working to resolve an issue in IM. We are looking into intermittent issues with pages loading slowly and sometimes not loading at all in IM. We will post updates on this incident here as they are available.
Our technial teams identified the issue and it is resolved. We will continue to keep an eye on this and please let us know if you encounter any residual issues.
@CommunityJedi22, good afternoon!
I just tried to search for an item and the website is definitely acting up. It partially shows some of the information, but not all.
Thanks in advance!
This is what I'm seeing right now.
Hello, @nancyVigo, and thank you for reaching out. I see we are looking into an issue with slowness when loading items. We will get back to you as soon as we learn more.
Following yesterday’s implemented update, the loading issues have been resolved. We are continuing to monitor the system closely to ensure ongoing stability. We appreciate your patience and cooperation while we worked toward this fix.
@CommunityJedi22 and @Val, thanks for checking into this.
Have a great weekend! 🙂