Hi Education Team, I am hoping we can get some answers and guidance from your team, as we have not been able to get the support we need through the support channel. Over the past several months, I have asked the same questions multiple times, yet we ...
Good morning, I published several items to McLane first thing this morning, and when I go into PI to top them off it keeps kicking me out and sending me back to the log in screen. I've been trying for several hours now. Can you please tell me if anyo...
My notes show that at the Case Level, Net Content would be 1 count and at the eaches level it would be how many in a case. I am getting pushback on a couple of items from a customer that this is not correct. Can you confirm? As always, thanks for ...
Unable to enter a support request, priority drop down is empty and it is a mandatory field to submit a ticket.
Hi all, I'm trying to figure out how to fix these last 2 errors with publishing items. So I have almost all my 36 items saved and validated and I want to publish one of them as a test but I keep getting these two errors? 2 Error(s) Base Unit Indicat...
I'm trying to publish GTIN 00030800920215 to Walmart. I published it as New but the CIC report doesn't show they received it. I republished as initial load. I'm not sure what I'm missing. Any idea why it isn't going through? We need this done ASAP.
Good morning team! Performance Foods has asked me to address error messages, which I cannot find in 1WS for their company under reports. The request was sent to me via Excel sheet and looks like this: "isDangerousSubstance - This field is recommend...
Hello, I uploaded the FUSE template for case and each items, which the case gtins was uploaded with no issues but the "each" keeps giving me a validation error: 524-For Country Of Sale Code (targetMarketCountryCode) (US), Net Content (netContent) is...
Hi, We are an apparel company setting up item management through XML with Kroger. Unfortunately, the available XML samples don’t cover apparel use cases, so I’m hoping someone can help clarify a few questions. In the XML structure, do I need to defin...
Hello, Could you advise how below error message for publication action can be fixed?? the items Im attempting to publish are displaying when looking into GS1 Global Registry platform. 655: GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null). G...
We are working on adding new items to Kroger API, and a few were rejected with the following error message: Status Code CIC999 The data received was not as expected and needs reviewed for update - (1) This item does not meet the Kroger PDP Standards ...
In the past, there was a way to download the full dataset into an Excel spreadsheet, make updates, and then re-upload the cleaned data. That said, it’s been a while since I last did this, so the process may have changed. Has anyone come across any up...
i seem to get this message alot...why? I was trying to update nutritional information in some of my items. This error shows up alot for me lately. I don't know how, sometimes, i get through it. Today, i can't figure it out. Usually, i just have ...
- ErrorCode:null; Error:The item is not currently active in the Kroger systems and hence cannot be submitted in this manner. We submitted the item as new originally since it is new is there something else we need to be doing? Thank you We did send...
Hello, I have been trying to publish for several GTINs. I have fixed errors needed but still haven't received IMF#s. Can you please check the status and let me know what I am doing wrong or if anything needs to be fixed? 00197715818355 001977158183...
I have items linked to hierarchy, but I need to link an item to another parent item. Can you link an item to multiple hierarchy's?
What playlist is this attribute on? I need to find it to finish out attribute requests from Sysco on their portal that pulls from GDSN. I found the others, I think....but this one attribute isn't coming up no matter how I word it in the search bar. ...
We have a customer who has requested our GDSN data that only buys one product from us, and it is a custom product just for them. We have quite a few other products set up that they would be unlikely to be in the market to purchase. If there is a way ...
I submitted a fuse sheet to add / register 4 items (just FS_Item tab was filled out to load) yesterday and it is stuck. Shortly after submitting it, I submitted another fuse sheet to add / register another item and it processed. I resubmitted the in...
Since we had data migrated from Kroger's VIP system, I am noticing data in the fields for both non-GTIN and GTIN related ti & hi. Example below. All of our GTIN related hierarchy only goes to case level, so for Item Management we would only post dat...
Good afternoon, I'm having issues with the below. I'm not sure why it's saying my next lower level items is currently (0). I read the post explaining this, but I'm still having a hard time figuring this out. Can someone please help me? Thank you! Bel...
Hello. We have items setup in IM with pallet levels. But our customer is saying its required to put pallet info in the non GTIN pallet attribute on the case level in addition to the GTIN attribute on the pallet level. I dont understand why we would n...
Good morning team! I have to discontinue Gtin 00071072011393 from 1WS since this Display has been made inactive in our system. However, the EACHES linked to this particular Display are still active and currently linked to active CASES. Can I delete p...
Good morning, I published an item to McLane this past Friday and the system was taking forever to even acknowledge the publication. Now, I'm trying to top the item off in McLane's Product Introduction and every time I click on something it kicks back...
Is there a minimum character length for the product description? I had thought it had to be at least 40 characters. Please advise. Thanks.
Hi,I am wondering if anyone is having trouble getting data published to Walmart. When the publication is received in Supplier One, it only shows the GTIN, and the rest of the information is missing. I have verified with 1Worldsync, which confirms the...
Good morning! I'm receiving the following error: Additional description: '1' is not in choice list - '1' is not in choice list. I'm not sure how to fix it because I do not see 1 in the addition description. Thanks for your help.
Good morning team! I recently withdrew publications from a number of items since I had to unlink eaches from inactive items attached to both the correct Gtins and inactive ones. Please, see attached screen shot of one of them showing how they were or...
Hi- Is there any training on this? I was reviewing our subscriptions and we have 134, but when I go into "manage subscriptions" I only see 2 (tried pulling by GLN too). I also pulled the subscription schedule and saw 92. I am also trying to figure...
