I am trying to go in to check items in Product Introduction (for McLane) on items recently published to them as we have had some of the items are failing to get to McLane. However, when I search a GTIN in the quick search, it kicks me back to the log...
I'm the seller with product and the recipient is Ace Hardware and they (Ace Hardware) said I needed click yes for send upstream and there is a Ace Category 3 and 4 under custom that needs to be filled out (have no idea what I'm supposed to fill out t...
Good morning team! I was wondering why we continue to receive emails with messages from Product Introduction asking us to update items in the portal when this is no longer a valid way to do it. I am still able to go into VIP and see a large number of...
The error code I am receiving when trying to publish a NEW Item to Kroger QA - 0838016000123 Appears that Kroger API is kicking back out? Why? How do I fix this error? What does it mean? I've emailed MDVIP with no response
Our team is wondering when is the Sunset for our products to be migrated to Syndigo since we do need to make some decisions and updates before then. Thanks in advance!
Good morning, I published several items to McLane first thing this morning, and when I go into PI to top them off it keeps kicking me out and sending me back to the log in screen. I've been trying for several hours now. Can you please tell me if anyo...
Is there a way to remove the Kroger playlist / Kroger playlist data from a parent GTIN that does not belong to Kroger? Do you have to remove each of the attributes manually? Or can a fuse sheet be submitted to remove the data?
Hello, We are trying to publish our first item to GS1 Netherlands that contains limited quantity of UN 1993 Flammable Liquid, N.O.S. (Isododecane). Are there any training guides with examples of fields completed that we can reference to establish wha...
Hello, I am having issues when trying to publish items to 8717732000001 Etos en Gall & Gall, target market Netherlands at case level. I have entered data at case level for Non-GTIN Pallet as we do not use barcodes for pallets and have received the be...
Good morning team! I have been noticing that a lot of our items automatically show the Kroger Playlist (even though I am updating items for other customers) and this is causing error messages due to specific attributes not being filled out. I am tryi...
GTIN 10079041826037Failed to validate an item. Please contact administrator. Not sure why I am receiving this error for the above noted GTIN.
I have been trying to publish my items to Kroger and my items are not going to Kroger for review. It says that they need to be subscribed to receive my data. When I try and subscribe them I get the error 2712 : Subscriptions cannot be setup until t...
Good morning team! In a previous discussion, I had mentioned that error messages were triggered by Kroger after updating a particular item because the Kroger Playlist was present. Since the item in question had not been published to Kroger, I was adv...
Hi Education Team, I am hoping we can get some answers and guidance from your team, as we have not been able to get the support we need through the support channel. Over the past several months, I have asked the same questions multiple times, yet we ...
My notes show that at the Case Level, Net Content would be 1 count and at the eaches level it would be how many in a case. I am getting pushback on a couple of items from a customer that this is not correct. Can you confirm? As always, thanks for ...
Unable to enter a support request, priority drop down is empty and it is a mandatory field to submit a ticket.
Hi all, I'm trying to figure out how to fix these last 2 errors with publishing items. So I have almost all my 36 items saved and validated and I want to publish one of them as a test but I keep getting these two errors? 2 Error(s) Base Unit Indicat...
I'm trying to publish GTIN 00030800920215 to Walmart. I published it as New but the CIC report doesn't show they received it. I republished as initial load. I'm not sure what I'm missing. Any idea why it isn't going through? We need this done ASAP.
Good morning team! Performance Foods has asked me to address error messages, which I cannot find in 1WS for their company under reports. The request was sent to me via Excel sheet and looks like this: "isDangerousSubstance - This field is recommend...
Hello, I uploaded the FUSE template for case and each items, which the case gtins was uploaded with no issues but the "each" keeps giving me a validation error: 524-For Country Of Sale Code (targetMarketCountryCode) (US), Net Content (netContent) is...
Hi, We are an apparel company setting up item management through XML with Kroger. Unfortunately, the available XML samples don’t cover apparel use cases, so I’m hoping someone can help clarify a few questions. In the XML structure, do I need to defin...
Hello, Could you advise how below error message for publication action can be fixed?? the items Im attempting to publish are displaying when looking into GS1 Global Registry platform. 655: GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null). G...
We are working on adding new items to Kroger API, and a few were rejected with the following error message: Status Code CIC999 The data received was not as expected and needs reviewed for update - (1) This item does not meet the Kroger PDP Standards ...
In the past, there was a way to download the full dataset into an Excel spreadsheet, make updates, and then re-upload the cleaned data. That said, it’s been a while since I last did this, so the process may have changed. Has anyone come across any up...
i seem to get this message alot...why? I was trying to update nutritional information in some of my items. This error shows up alot for me lately. I don't know how, sometimes, i get through it. Today, i can't figure it out. Usually, i just have ...
- ErrorCode:null; Error:The item is not currently active in the Kroger systems and hence cannot be submitted in this manner. We submitted the item as new originally since it is new is there something else we need to be doing? Thank you We did send...
Hello, I have been trying to publish for several GTINs. I have fixed errors needed but still haven't received IMF#s. Can you please check the status and let me know what I am doing wrong or if anything needs to be fixed? 00197715818355 001977158183...
I have items linked to hierarchy, but I need to link an item to another parent item. Can you link an item to multiple hierarchy's?
