1WorldSync Customer Community

Publication Errors Net/Gross Weight & Ti-Hi Issues

I have tried various things to resolve these errors and I am stuck. Each GTIN = 00036800032927 Case GTIN = 10036800032924 Ti-Hi = 20*9 Case Count = 12 retail packs per case  

Publication Error Gross Weight Case vs Gross Weight Each

I cannot figure out to how fix the error below. Unit Gross Weight = 0.14lb Case Gross Weight = 1.81 TiHi = 64x7 Case count = 12 retail packs per case If all of following three attributes are provided, then gross weight of a Non-GTIN Logistic Unit (No...

IM 8.75 - (July 2026) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.75. This IMPD is for the IM Release (IM 8.75) in July 2026.  Please note:  You can subscribe to any area in the Community to be alerted when we make changes or additional content.  Look to the far right at “Opti...

Kwik Trip Question

Hello,  I have a question about 2 items i am trying to publish to Kwik Trip.  They say they don't see these, but, i see in 2 places, it looks like they may have. Can you tell me what you see?  I cannot see any errors here.  Although i did see that wh...

3 Feature Benefits

Hi, I have a warning that says  3 "Feature Benefits" required. I put 3 bullet points in the box for Fetured Benefits, but its still giving me the error for some reason? Any help would be appreciated.    Matt

Getting kicked out of Product Introduction

I am trying to go in to check items in Product Introduction (for McLane) on items recently published to them as we have had some of the items are failing to get to McLane. However, when I search a GTIN in the quick search, it kicks me back to the log...

Send Upstream?

I'm the seller with product and the recipient is Ace Hardware and they (Ace Hardware) said I needed click yes for send upstream and there is a Ace Category 3 and 4 under custom that needs to be filled out (have no idea what I'm supposed to fill out t...

How to Confirm Metadata for DAM Images

There are many ways to download your images to review their metadata but not all are accurate.  If you are uploading images into DAM and are encountering metadata issues, we recommend you review your image metadata via this link below.  This tool do...

Error Code the item is not currently active

The error code I am receiving when trying to publish a NEW Item to Kroger QA - 0838016000123 Appears that Kroger API is kicking back out?  Why? How do I fix this error?  What does it mean? I've emailed MDVIP with no response  

Transportation Classification - Limited Quantity

Hello, We are trying to publish our first item to GS1 Netherlands that contains limited quantity of UN 1993 Flammable Liquid, N.O.S. (Isododecane). Are there any training guides with examples of fields completed that we can reference to establish wha...

CIC999 500.311 - If 'quantity of layers per pallet', 'number of units per layer in a non-GTIN pallet

Hello, I am having issues when trying to publish items to 8717732000001 Etos en Gall & Gall, target market Netherlands at case level. I have entered data at case level for Non-GTIN Pallet as we do not use barcodes for pallets and have received the be...

IM 8.74 - (June 2026) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.74. This IMPD is for the IM Release (IM 8.74) in June 2026.  Please note:  You can subscribe to any area in the Community to be alerted when we make changes or additional content.  Look to the far right at “Opti...

Cannot Get Validated Item to Sync for Fred Meyer

Release Notes - Item Management 8.74 (June 2026)

Please see the attached Release Notes for IM 8.74.  These became active in the Pre-Production environment on Friday, June 5, 2026, and in the Production environment on Saturday, June 20, 2026. Additionally, we have updated the following documents re...

Failed to Validate

GTIN 10079041826037Failed to validate an item. Please contact administrator.  Not sure why I am receiving this error for the above noted GTIN.

Setting up a Subscription

I have been trying to publish my items to Kroger and my items are not going to Kroger for review.  It says that they need to be subscribed to receive my data.  When I try and subscribe them I get the error 2712 : Subscriptions cannot be setup until t...

Need for Clearer Guidance and Support on 1WorldSync Implementation

Hi Education Team, I am hoping we can get some answers and guidance from your team, as we have not been able to get the support we need through the support channel. Over the past several months, I have asked the same questions multiple times, yet we ...

101 Basic - How to Add a New Item

Net Content Case Level

My notes show that at the Case Level, Net Content would be 1 count and at the eaches level it would be how many in a case.  I am getting pushback on a couple of items from a customer that this is not correct.  Can you confirm?  As always, thanks for ...

Getting Started with Nutritional Information in IM

Accurate nutritional data is the backbone of transparency in the modern supply chain for food and beverage items. In the Item Management (IM) platform, entering nutrient information for Global Data Synchronization Network (GDSN) items requires preci...

Adding Any Nutrient Code in Item Management

To add any nutrient code in Item Management, you have 2 different options available.   You can toggle your interface to the Advanced View within the Nutritional Information attribute set. While the standard interface defaults to a Simple View featur...

Support

Unable to enter a support request, priority drop down is empty and it is a mandatory field to submit a ticket.

Publishing to Walmart

I'm trying to publish GTIN 00030800920215 to Walmart. I published it as New but the CIC report doesn't show they received it. I republished as initial load. I'm not sure what I'm missing. Any idea why it isn't going through? We need this done ASAP.