Item Management

United Family Migrating to Syndigo - Action Needed

Good morning, We received a communication from Tony Crumpton, CMO of The United Family stating that their new website and app launching in Spring 2026 will source product images and information exclusively from Syndigo or Salsify, with additional a...

Resolved! Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

I have a GTIN that was published and we received a Review Message that was ReasonCode Other with comment of "Your item submission is older than 120 days. Please update any outdated information and resubmit if the item is still needed". We've review...

Resolved! How to address Synchronization Errors in IM

Good afternoon team! I have been trying to address 5 Synchronization Errors that are still showing up even though the attributes have been updated a while back. Please, see screen shot attached. Thanks in advance!

Resolved! Item Not Currently Active

Hello, I am publishing at item that already existed. I just needed to update images and send them back to Kroger with some corrections. I am getting the following error. I emailed ItemMDMVIP@kroger.com and they directed me to hello@1worldsync.com, bu...

We receved an email stating an issue with the supplier price file of TD Synnex. W

I requested help to set up the FTP file in Channel online, I received and email stating that ther was an issue withe the supplier price file of TD Synnex. Let me know how to fix the issue. Please email me back at jhelms@lumbeegroup.com. Let me know...

Resolved! QAI marking

Hi there! Some of our items will be moving to a QAI icon for “If its Organic, its Non-GMO”. At this moment, these items will not carry the official Non-GMO Verified certification. What would be the correct choice in this scenario under Nutritional I...

Resolved! Packaging Level Type Code

Hi! I've researched other IM questions and responses and haven't found what I'm looking for. Attribute Packaging Level Error I've tried OTHER, Primary and one other from a list I found in the history and none worked. GTIN 00035200268882 Thanks,L...

Resolved! Technical issues in IM?

Good afternoon team! I was wondering if there is a technical issue going on at the moment? It's not allowing me to click on any products on the Worklist or showing me the hierarchy links. I deleted the browsing data and logged in again. It worked o...

Resolved! Items Not Coming out of Pending Syncronization

Hello, I have 3 items I've been struggling to pass through Kroger API Certification Queue. None of them are clearing Pending Synchronization status. How do I get these to pass and get through API so I can complete these items? Thanks.

IM 8.67 - (November 2025) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.67. This release is scheduled for Pre-Production on November 7 and for Production on November 15, 2025 Please post your questions in the comments below.

Resolved! Kroger item reject

Good morning, I had to make a change to an item for Kroger, and now it is being rejected. It is validating, but I'm not sure why it is being rejected. We already have an IMF for it so I'm not sure what to do. Below is a screen shot of the message. ...

11.18.2025 Incident - Login to UMA and Product Introduction

Hello, we identified an issue when attempting to log in to both the Product Introduction and UMA tools. The system cycles back to the login screen after entering your login information. Our technical teams are working to resolve this issue as quickl...

Troubleshooting IM - How to Publish at Appropriate Hierarchy Level

Once you have added your GTIN content, created your hierarchy, and validated successfully, it is important to publish at the appropriate GTIN level. Typically, you want to publish at the highest level GTIN that is appropriate for your trading partn...

Technical issues in IM

Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...

Resolved! Attaching a document to a publication

Hello DOT foods is asking me to attach a product formulation statement to a publication. Can you direct me to instructions on how to do that?

Release Notes - Item Management 8.67 (November 2025)

Please see the attached Release Notes for IM 8.67. These became active for the Pre-Production environment on Friday, November 7, 2025, and for Production on Saturday, November 15, 2025. Additionally, we have updated the following documents related ...

Inbound API Sample - JSON for IM 8.67

Please see the attached Inbound API Sample for IM 8.67.

1WorldSync XML Samples for Data Recipients for IM 8.67

Please see the attached 1WorldSync XML Samples for Data Recipients for IM 8.67 and post any questions you have in the comments area below.

1WorldSync XML Samples for Data Suppliers (Data Dource) for IM 8.67

Please see the attached 1WorldSync XML Samples for Data Suppliers (Data Source) for IM 8.67. Post any questions in the comments below.

How to Publish at different hierarchies

Is there any updated instructional video on how to publish? The publish button is in a different location on my screen and wanted to confirm. Thanks

Resolved! ERROR MESSAGE "GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null)."

Good morning team! I recently cloned and published an item (10071072030247) to U.S. Foods and noticed a message I have not encountered before about the Gtin being in Progress and not being registered with the Global Registry. Please, see screen shot ...

Resolved! Nine new items Published In October. No status updates?

Good afternoon, Newbie here...I published 9 items Oct. 20 and 21st 2025. What happens next? Am I missing a step? There has been no CIC status or any update since published. The recipient tells me they can't see them yet. I have attached the items gt...

Minor changes saved are not reflected in 1 world sync at mclane.

I made dimension changes to the GTIN 10810008801281 after published. I clic save but the changes are not reflecting on McLane's end. Do I need to clic release?

Non-FTL

We have been asked to mark the non-FTL field to show that our items are exempt from the new FDA traceability rule. Where can I find this field at?

Resolved! coupon family code

hi, adding item for Wakefern and it says under warning- coupon family code- I don't know what this is or where to find? non food item, please advise

Images

Are there standard images that should be used for Foodservice items? Also, should the same images be posted under each hierarchy?

Please send a Change by Refresh message. - Packaging is Returnable - This field is required.

Hello! I am trying to publish item 10010374816463 to Performance Food Group (GLN: 0806795000009). Unfortunately, PFG is telling me that the item keeps failing validation on their end. I am also seeing the item stuck in review status in item managemen...

Kroger API Class

Per the instructions I added the Kroger Class as an alternative. Received a CIC from another customer says "invalid value of Kroger Class for alternate classification agency. Do I only apply the Kroger Classification on Kroger labeled products or a...

November 2025 release

I am looking for documentation on the November 2025 release. Often there are LOV changes in November. Is there anything this year?

CIC999:Item Returned for Review:Required element not found or not valid.

I keep getting this error when submitting new products via the spreadsheet upload side. Please help me understand what I am missing? These error messages are not helpful at all. 00810079835041:CIC999:Item Returned for Review:Consumer items contain...