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Kroger PDP Guidelines - Quick Reference for Style Guide & More
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Kroger API - Resolve CIC Messages - PI9001 - Apply Playlist Without Migration
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BUY AMERICAN PROVISION COMPLIANCE - SYSCO
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11.18.2025 Incident - Login to UMA and Product Introduction
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coupon family code
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Images
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Product Info Effective Date changing after a discontinued date is entered and saved
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IM Validations
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Featured Posts
Activity in * Item Management
Packaging Changes and how to time them
Hi - we are trying to figure out the best/perfect time to change packaging images when syndicating to customers. We will change our packaging slightly - maybe fat changed a bit in the nutrition facts panel or the appetite image changes on the packag...
Timing for publication status = Delete_Pending to become fully deleted
I have >30K GTINs publication status = Delete_Pending in IM. How long does it take to delete? Is there a way to expedite the process?
IM 8.68 - (December 2025) Participant Dictionary, Valid Values, and Validations
Please see the attached IMPD for IM 8.68. This was implemented into Pre-Prod on December 5 and Production on December 6. Please post your questions in the comments below.
Mass / Bulk Image Upload
Is there a way to upload images in bulk? Doing so in item management is going to take many man hours. How can this process be done in a large batch?
Packaging Type Code for bulk liquid item
I am trying to decide which option is best to select for the Packaging Type Code for bulk juice items we sell in tanks, like a tanker truck, as 'Tank' is not an option. Nothing else is a clear option.Thanks.
Validation Error Product Type: Display - Gross Weight
I am trying to set up a floor ready display (product type: display) and I am encountering the error below: How can I fix this? The Ti-Hi is 6x1. The gross weight of 1 display is 23.48lb. If all of following three attributes are provided, then gross...
Editing while in transition
Can I edit the image in 1WS while in transition? Below is the image showing in my portal
Resolved! IM Hierarchy Information for a Pallet
I've been working on this pallet for months. Our contact at a division of Kroger sent us a screenshot of our pallet in their system. It should the following: KLN 11448 665.280 1/1 54 CT 0 UNCL R POT CHPS PLLT 3061415607906 CONSUMER SIZE. ...
Resolved! United Family Migrating to Syndigo - Action Needed
Good morning, We received a communication from Tony Crumpton, CMO of The United Family stating that their new website and app launching in Spring 2026 will source product images and information exclusively from Syndigo or Salsify, with additional a...
Resolved! Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet
I have a GTIN that was published and we received a Review Message that was ReasonCode Other with comment of "Your item submission is older than 120 days. Please update any outdated information and resubmit if the item is still needed". We've review...
Resolved! How to address Synchronization Errors in IM
Good afternoon team! I have been trying to address 5 Synchronization Errors that are still showing up even though the attributes have been updated a while back. Please, see screen shot attached. Thanks in advance!
Resolved! Item Not Currently Active
Hello, I am publishing at item that already existed. I just needed to update images and send them back to Kroger with some corrections. I am getting the following error. I emailed ItemMDMVIP@kroger.com and they directed me to hello@1worldsync.com, bu...
We receved an email stating an issue with the supplier price file of TD Synnex. W
I requested help to set up the FTP file in Channel online, I received and email stating that ther was an issue withe the supplier price file of TD Synnex. Let me know how to fix the issue. Please email me back at jhelms@lumbeegroup.com. Let me know...
Resolved! QAI marking
Hi there! Some of our items will be moving to a QAI icon for “If its Organic, its Non-GMO”. At this moment, these items will not carry the official Non-GMO Verified certification. What would be the correct choice in this scenario under Nutritional I...
Resolved! Packaging Level Type Code
Hi! I've researched other IM questions and responses and haven't found what I'm looking for. Attribute Packaging Level Error I've tried OTHER, Primary and one other from a list I found in the history and none worked. GTIN 00035200268882 Thanks,L...
Resolved! Technical issues in IM?
Good afternoon team! I was wondering if there is a technical issue going on at the moment? It's not allowing me to click on any products on the Worklist or showing me the hierarchy links. I deleted the browsing data and logged in again. It worked o...
Resolved! Items Not Coming out of Pending Syncronization
Hello, I have 3 items I've been struggling to pass through Kroger API Certification Queue. None of them are clearing Pending Synchronization status. How do I get these to pass and get through API so I can complete these items? Thanks.
IM 8.67 - (November 2025) Participant Dictionary, Valid Values, and Validations
Please see the attached IMPD for IM 8.67. This release is scheduled for Pre-Production on November 7 and for Production on November 15, 2025 Please post your questions in the comments below.
Resolved! Kroger item reject
Good morning, I had to make a change to an item for Kroger, and now it is being rejected. It is validating, but I'm not sure why it is being rejected. We already have an IMF for it so I'm not sure what to do. Below is a screen shot of the message. ...
11.18.2025 Incident - Login to UMA and Product Introduction
Hello, we identified an issue when attempting to log in to both the Product Introduction and UMA tools. The system cycles back to the login screen after entering your login information. Our technical teams are working to resolve this issue as quickl...
Troubleshooting IM - How to Publish at Appropriate Hierarchy Level
Once you have added your GTIN content, created your hierarchy, and validated successfully, it is important to publish at the appropriate GTIN level. Typically, you want to publish at the highest level GTIN that is appropriate for your trading partn...
Technical issues in IM
Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...
Resolved! Attaching a document to a publication
Hello DOT foods is asking me to attach a product formulation statement to a publication. Can you direct me to instructions on how to do that?
Release Notes - Item Management 8.67 (November 2025)
Please see the attached Release Notes for IM 8.67. These became active for the Pre-Production environment on Friday, November 7, 2025, and for Production on Saturday, November 15, 2025. Additionally, we have updated the following documents related ...
Inbound API Sample - JSON for IM 8.67
Please see the attached Inbound API Sample for IM 8.67.
1WorldSync XML Samples for Data Recipients for IM 8.67
Please see the attached 1WorldSync XML Samples for Data Recipients for IM 8.67 and post any questions you have in the comments area below.
1WorldSync XML Samples for Data Suppliers (Data Dource) for IM 8.67
Please see the attached 1WorldSync XML Samples for Data Suppliers (Data Source) for IM 8.67. Post any questions in the comments below.
How to Publish at different hierarchies
Is there any updated instructional video on how to publish? The publish button is in a different location on my screen and wanted to confirm. Thanks
Resolved! ERROR MESSAGE "GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null)."
Good morning team! I recently cloned and published an item (10071072030247) to U.S. Foods and noticed a message I have not encountered before about the Gtin being in Progress and not being registered with the Global Registry. Please, see screen shot ...
Resolved! Nine new items Published In October. No status updates?
Good afternoon, Newbie here...I published 9 items Oct. 20 and 21st 2025. What happens next? Am I missing a step? There has been no CIC status or any update since published. The recipient tells me they can't see them yet. I have attached the items gt...
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