Item Management

What does this error mean?

i seem to get this message alot...why? I was trying to update nutritional information in some of my items. This error shows up alot for me lately. I don't know how, sometimes, i get through it. Today, i can't figure it out. Usually, i just have ...

We have an ACTION_NEEDED & resubmitted as NEW please help [CIC999]

- ErrorCode:null; Error:The item is not currently active in the Kroger systems and hence cannot be submitted in this manner. We submitted the item as new originally since it is new is there something else we need to be doing? Thank you We did send...

Submittal Issue- CIC Message and Not Receiving IMF#s

Hello, I have been trying to publish for several GTINs. I have fixed errors needed but still haven't received IMF#s. Can you please check the status and let me know what I am doing wrong or if anything needs to be fixed? 00197715818355 001977158183...

Linking Items

I have items linked to hierarchy, but I need to link an item to another parent item. Can you link an item to multiple hierarchy's?

Troubleshooting Kroger - Item Returned for Review ITEM FOUND IN SUBMITTED STATUS

Information Providers for Kroger can encounter this error message in VIP when certain information is missing or if actions are taken out of order. Let's take a look at how to troubleshoot this error message that is commonly sent via the Comments se...

Sysco Packaging Post Industrial Recyclability Type

What playlist is this attribute on? I need to find it to finish out attribute requests from Sysco on their portal that pulls from GDSN. I found the others, I think....but this one attribute isn't coming up no matter how I word it in the search bar. ...

Resolved! Can you set up an item and make it available for only one recipient?

We have a customer who has requested our GDSN data that only buys one product from us, and it is a custom product just for them. We have quite a few other products set up that they would be unlikely to be in the market to purchase. If there is a way ...

Fuse Sheet Not Processing

I submitted a fuse sheet to add / register 4 items (just FS_Item tab was filled out to load) yesterday and it is stuck. Shortly after submitting it, I submitted another fuse sheet to add / register another item and it processed. I resubmitted the in...

Resolved! Non-GTIN pallet vs GTIN pallet data

Since we had data migrated from Kroger's VIP system, I am noticing data in the fields for both non-GTIN and GTIN related ti & hi. Example below. All of our GTIN related hierarchy only goes to case level, so for Item Management we would only post dat...

Resolved! Gross Weight issues

Good afternoon, I'm having issues with the below. I'm not sure why it's saying my next lower level items is currently (0). I read the post explaining this, but I'm still having a hard time figuring this out. Can someone please help me? Thank you! Bel...

Item Management XML

Hi, We are an apparel company setting up item management through XML with Kroger. Unfortunately, the available XML samples don’t cover apparel use cases, so I’m hoping someone can help clarify a few questions. In the XML structure, do I need to defin...

Resolved! Pallet Level

Hello. We have items setup in IM with pallet levels. But our customer is saying its required to put pallet info in the non GTIN pallet attribute on the case level in addition to the GTIN attribute on the pallet level. I dont understand why we would n...

Resolved! Is unlinking the EACH from inactive DISPLAY necessary?

Good morning team! I have to discontinue Gtin 00071072011393 from 1WS since this Display has been made inactive in our system. However, the EACHES linked to this particular Display are still active and currently linked to active CASES. Can I delete p...

Resolved! McLane Product Introduction

Good morning, I published an item to McLane this past Friday and the system was taking forever to even acknowledge the publication. Now, I'm trying to top the item off in McLane's Product Introduction and every time I click on something it kicks back...

Minimum character length for product description

Is there a minimum character length for the product description? I had thought it had to be at least 40 characters. Please advise. Thanks.

Release Notes - Item Management 8.72 (April 2026)

Please see the attached Release Notes for IM 8.72. These became active for the Pre-Production environment on Friday, April 24, 2026, and for Production on Saturday, April 25, 2026. Additionally, we have updated the following documents related to th...

Walmart - Supplier One

Hi,I am wondering if anyone is having trouble getting data published to Walmart. When the publication is received in Supplier One, it only shows the GTIN, and the rest of the information is missing. I have verified with 1Worldsync, which confirms the...

Additional description: '1' is not in choice list - '1' is not in choice list

Good morning! I'm receiving the following error: Additional description: '1' is not in choice list - '1' is not in choice list. I'm not sure how to fix it because I do not see 1 in the addition description. Thanks for your help.

Resolved! Republishing Items After Being Withdrawn - New or Initial Load?

Good morning team! I recently withdrew publications from a number of items since I had to unlink eaches from inactive items attached to both the correct Gtins and inactive ones. Please, see attached screen shot of one of them showing how they were or...

Re: Subscriptions Overview

Hi- Is there any training on this? I was reviewing our subscriptions and we have 134, but when I go into "manage subscriptions" I only see 2 (tried pulling by GLN too). I also pulled the subscription schedule and saw 92. I am also trying to figure...

Resolved! Unlinking Hierarchy

Hello, So if I have published to multiple recipients but need to unlink the hierarchy. Do I have to withdraw/delete all of them? Do I need to go into product introduction and do anything, even if they have been submitted to Kroger, Albertson. Thank ...

Resolved! No Digital External Assets but Getting Validation Errors

Hi. Anyone know how to get validation errors to clear for External Digital Assets when you have none? Okay, I did at one point but I removed them. However, the system still thinks there's a value for the Digital Asset Type Code (there's not) and is i...

Resolved! Kroger Error Messages after updating item

Good afternoon team! I updated a couple of attributes for Gtin 10071072021740 and now, since the Kroger Playlist was present, I am receiving the error messages attached, which I am not familiar with while working in VIP. Thanks in advance!

2026 May Large Release Migration Document

Please see the attached Migration Document for Release 8.73 v1 and post your questions in the comments area below.

Resolved! Fuse template Error

My upload was not processed due to Error "SLTL0005 : Dependant attribute (tradeItemFeatureBenefit/featureBenefit) is not present". I appreciate the help and let me know how to fix the error ....thanks! Attached is the fuse uploaded template.

Buy American Act vs Buy American Provision

The linked attachment goes over the differences between the Buy American Act and the Buy American Provision and the related attributes for each.

Resolved! Item Not Currently Active

Hello, I am publishing at item that already existed. I just needed to update images and send them back to Kroger with some corrections. I am getting the following error. I emailed ItemMDMVIP@kroger.com and they directed me to hello@1worldsync.com, bu...

Kroger/Syndigo publications

I have followed the instructions on publishing Kroger items to their API. 1WorldSync migrated our item information from VIP and I have added the required attributes. I have not been successful in sending the publication to either the Certification ...

Link that needs to be broken

I cloned an item that I shouldn't have, and it has been linked, but it really isn't. I need to delete this or break the link somehow. It is not published; it is still in the Non-Published tab. How do I change this? Delete it, if so, how do I delete...

Thrifty Ice Cream - Kroger GLN0838016000116

We have published three items and have received a message. No action needed at this time- now that your item has successfully passed QA we will automatically publish to Kroger GLN 0838016000116-Certified items for Kroger API for IMF. This will ens...

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Featured Posts

Resolved! Can you set up an item and make it available for only one recipient?

Resolved! Non-GTIN pallet vs GTIN pallet data

Resolved! Gross Weight issues

Resolved! Pallet Level

Resolved! Is unlinking the EACH from inactive DISPLAY necessary?

Resolved! McLane Product Introduction

Resolved! Republishing Items After Being Withdrawn - New or Initial Load?

Resolved! Unlinking Hierarchy

Resolved! No Digital External Assets but Getting Validation Errors

Resolved! Kroger Error Messages after updating item

Resolved! Fuse template Error

Resolved! Item Not Currently Active