1WorldSync Customer Community

Failed to Validate

GTIN 10079041826037Failed to validate an item. Please contact administrator.  Not sure why I am receiving this error for the above noted GTIN.

Setting up a Subscription

I have been trying to publish my items to Kroger and my items are not going to Kroger for review.  It says that they need to be subscribed to receive my data.  When I try and subscribe them I get the error 2712 : Subscriptions cannot be setup until t...

Need for Clearer Guidance and Support on 1WorldSync Implementation

Hi Education Team, I am hoping we can get some answers and guidance from your team, as we have not been able to get the support we need through the support channel. Over the past several months, I have asked the same questions multiple times, yet we ...

101 Basic - How to Add a New Item

Net Content Case Level

My notes show that at the Case Level, Net Content would be 1 count and at the eaches level it would be how many in a case.  I am getting pushback on a couple of items from a customer that this is not correct.  Can you confirm?  As always, thanks for ...

Getting Started with Nutritional Information in IM

Accurate nutritional data is the backbone of transparency in the modern supply chain for food and beverage items. In the Item Management (IM) platform, entering nutrient information for Global Data Synchronization Network (GDSN) items requires preci...

Adding Any Nutrient Code in Item Management

To add any nutrient code in Item Management, you have 2 different options available.   You can toggle your interface to the Advanced View within the Nutritional Information attribute set. While the standard interface defaults to a Simple View featur...

Support

Unable to enter a support request, priority drop down is empty and it is a mandatory field to submit a ticket.

Publishing to Walmart

I'm trying to publish GTIN 00030800920215 to Walmart. I published it as New but the CIC report doesn't show they received it. I republished as initial load. I'm not sure what I'm missing. Any idea why it isn't going through? We need this done ASAP. 

What does this error mean? 524

Hello, I uploaded the FUSE template for case and each items, which the case gtins was uploaded with no issues but the "each" keeps giving me a validation error:  524-For Country Of Sale Code (targetMarketCountryCode) (US), Net Content (netContent) is...

Contact Admin in IM

Who do you contact when you receive message below?  

Adding Images in IM via External File Link - EFL

Please see below for the attributes required to provide content images with External File Links (EFL) outside of using DAM and Shadowing.  Please note, you can learn more about DAM HERE. Minimal Attributes for External File Link Digital Asset Type C...

Release Notes - Item Management 8.73 (May 2026)

Please see the attached Release Notes for IM 8.73.  These became active for the Pre-Production environment on Friday, May 15, 2026, and for Production on Saturday, May 16, 2026. Additionally, we have updated the following documents related to this r...

101 Basic: Item Management - How to Delete or Withdraw Publication

                  Please Note, that this process includes the withdrawal or deletion of publications.  In this video, you will also learn about Deleting Publications and Withdrawing Publications.   Additionally, this video discusses unlinking existin...

Publication Issue 655

Hello, Could you advise how below error message for publication action can be fixed?? the items Im attempting to publish are displaying when looking into GS1 Global Registry platform. 655: GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null). G...

Attribute and Valid Value Migration – IM 8.73 Release - Grape Variety Code

As part of the Item Management (IM) 8.73 release on May 16, 2026, the attribute, Grape Variety Code (grapeVarietyCode) with have some valid values deleted from IM, as they are being removed from the GDSN standard. Please see the migration documentat...

Kroger API - Resolve CIC Messages - Product Description

We are working on adding new items to Kroger API, and a few were rejected with the following error message: Status Code CIC999 The data received was not as expected and needs reviewed for update - (1) This item does not meet the Kroger PDP Standards ...

Guidance or best practices for doing a large-scale or “mass” cleanup

In the past, there was a way to download the full dataset into an Excel spreadsheet, make updates, and then re-upload the cleaned data. That said, it’s been a while since I last did this, so the process may have changed. Has anyone come across any up...

What does this error mean?

i seem to get this message alot...why?  I was trying to update nutritional information in some of my items. This error shows up alot for me lately.  I don't know how, sometimes, i get through it.  Today, i can't figure it out.  Usually, i just have ...

Submittal Issue- CIC Message and Not Receiving IMF#s

Hello,  I have been trying to publish for several GTINs. I have fixed errors needed but still haven't received IMF#s. Can you please check the status and let me know what I am doing wrong or if anything needs to be fixed?  00197715818355 001977158183...

Linking Items

I have items linked to hierarchy, but I need to link an item to another parent item. Can you link an item to multiple hierarchy's? 

Troubleshooting Kroger - Item Returned for Review ITEM FOUND IN SUBMITTED STATUS

Information Providers for Kroger can encounter this error message in VIP when certain information is missing or if actions are taken out of order.  Let's take a look at how to troubleshoot this error message that is commonly sent via the Comments se...

Sysco Packaging Post Industrial Recyclability Type

What playlist is this attribute on? I need to find it to finish out attribute requests from Sysco on their portal that pulls from GDSN.  I found the others, I think....but this one attribute isn't coming up no matter how I word it in the search bar. ...