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Knowledge Base Articles

FAQ: Logo Service

Products shown in the Recommends programs are outdated If the incorrect products are shown in the logo recommendations program, check to make sure that your catalog is up to date. Go to My Catalogs tabOpen your catalog and click view productsIf you...

FAQ: Troubleshooting

Products shown in the Recommends programs are outdated, why? If the incorrect products are shown in the logo recommendations program, check to make sure that your catalog is up to date. Go to My Catalogs tabOpen your catalog and click view products...

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FAQ: Privacy & Security

Do you gather any personally identifiable data (PII), E.g. name, address, phone, email, photo, IP address? IP address is collected as part of the web server (for debugging purposes) and reporting logs but is anonymous (i.e. cannot be tied back to a ...

FAQ: Inline Content

How to include Inline Content Videos in Media Gallery? By default, videos used within the Inline Content Feature Blocks are not automatically included within the Inline Media Gallery.  To update the Inline Media Gallery to display all videos used w...

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FAQ: Performance

What happens if the service goes down? Will it affect my website? The service will not provide any performance or visual impact to your site when the service is not available. The syndication service is a low risk implementation so that if the server...

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FAQ: EU Energy

Why are EU Energy logos and labels missing from certain products? EU Energy logo, labels and product fiches may not appear for certain products for the following reasons: The manufacturer website does not list the EU energy classification rating or...

FAQ: Catalogs

Products shown in the Recommends programs are outdated, why? If the incorrect products are shown in the logo recommendations program, check to make sure that your catalog is up to date. Go to My Catalogs tabOpen your catalog and click view products...

FAQ: Brand Showcases

How do I link products from the Showcase to the same product on my website? Login to the portal and click  "Manage Catalogs". Once you upload your catalog, you can configure your showcase to filter only to the products you carry in-stock and create ...

FAQ: General Questions

What is syndicated content? Syndicated content is developed by a product owner and distributed to channel websites for re-use and real-time syndication of content within an existing website. Syndicated content includes banners, campaigns, microsites,...