1WorldSync Global Community

Issue Creating and Managing Tickets in the Community Platform

Hello, I apologize as we are working through this issue impacting customers' ability to create and manage tickets in the Community. For now, please open tickets directly with our support teams. I will update you here as soon as we know when this i...

What does this error mean?

i seem to get this message alot...why? I was trying to update nutritional information in some of my items. This error shows up alot for me lately. I don't know how, sometimes, i get through it. Today, i can't figure it out. Usually, i just have ...

We have an ACTION_NEEDED & resubmitted as NEW please help [CIC999]

- ErrorCode:null; Error:The item is not currently active in the Kroger systems and hence cannot be submitted in this manner. We submitted the item as new originally since it is new is there something else we need to be doing? Thank you We did send...

Submittal Issue- CIC Message and Not Receiving IMF#s

Hello, I have been trying to publish for several GTINs. I have fixed errors needed but still haven't received IMF#s. Can you please check the status and let me know what I am doing wrong or if anything needs to be fixed? 00197715818355 001977158183...

Global Recipient List

Please see the attachment for 1WorldSync's Global Recipient List. If you have questions about how to contact these trading partners, please comment below or discuss with your 1WorldSync account manager for further details and opportunities.

Linking Items

I have items linked to hierarchy, but I need to link an item to another parent item. Can you link an item to multiple hierarchy's?

Handling Retailers with Extra Enhanced Content Publication Steps

Certain retailers require additional steps when publishing Enhanced Content to their sites. Below is the list of most popular retailers with links to their additional instructions: Amazon: Amazon Enhanced Content publication steps click here.Walmart...

Amazon: Enhanced Content

Website Connection in Syndigo: Amazon Amazon AR Amazon Brazil Amazon Canada (EN / FR) Amazon France Amazon Germany Amazon India Amazon Italy Amazon Japan Amazon Mexico Amazon Netherlands Amazon Poland Amazon Singapore Amazon Spain Amazon Sweden Ama...

Costco: Enhanced Content

Website Connection in Syndigo: Costco Costco Business Delivery Costco Canada (EN / FR) Costco Tire Center Costco Tire Center Canada (EN / FR) Content Delivery Method: There is a manual integration process to get Enhanced Content live on PDPs with...

Walmart: Enhanced Content

Website Connection in Syndigo: Walmart Content Delivery Method: Rich Media API Once content is mapped, published, and approved with a URL status of ‘Available’, content will be delivered to Walmart every 30 mins. Content can be delivered for bot...

Troubleshooting Kroger - Item Returned for Review ITEM FOUND IN SUBMITTED STATUS

Information Providers for Kroger can encounter this error message in VIP when certain information is missing or if actions are taken out of order. Let's take a look at how to troubleshoot this error message that is commonly sent via the Comments se...

Kroger API Quick Sheet

Please see the attached Kroger API Quick Sheet and post your questions below.

ContentCast to Enhanced Content – What’s Changing

Under construction. Content Coming Soon!

Enhanced Content Upgrade FAQs

What is happening with ContentCast, and why am I being upgraded? You are being upgraded from ContentCast to the Syndigo Enhanced Content solution, a unified platform that combines the strengths of ContentCast and 1WorldSync’s Enhanced Content expe...

Explore Enhanced Content Before Your Upgrade

Want to Get a Head Start? (Optional)  While no preparation is required for your upgrade, you’re welcome to explore a few short, high-level training resources ahead of time if you’d like a preview of the Enhanced Content experience.   These materials...

Sysco Packaging Post Industrial Recyclability Type

What playlist is this attribute on? I need to find it to finish out attribute requests from Sysco on their portal that pulls from GDSN. I found the others, I think....but this one attribute isn't coming up no matter how I word it in the search bar. ...

Resolved! Can you set up an item and make it available for only one recipient?

We have a customer who has requested our GDSN data that only buys one product from us, and it is a custom product just for them. We have quite a few other products set up that they would be unlikely to be in the market to purchase. If there is a way ...

Resolved! Content Updates

How do content updates work through this platform? Would that be done through Item Management or Rich Content? And when I say content I mean updated imagery, language, titles, descriptions, etc. Any information and help with this is greatly appreciat...

Fuse Sheet Not Processing

I submitted a fuse sheet to add / register 4 items (just FS_Item tab was filled out to load) yesterday and it is stuck. Shortly after submitting it, I submitted another fuse sheet to add / register another item and it processed. I resubmitted the in...

Resolved! Non-GTIN pallet vs GTIN pallet data

Since we had data migrated from Kroger's VIP system, I am noticing data in the fields for both non-GTIN and GTIN related ti & hi. Example below. All of our GTIN related hierarchy only goes to case level, so for Item Management we would only post dat...

Resolved! Gross Weight issues

Good afternoon, I'm having issues with the below. I'm not sure why it's saying my next lower level items is currently (0). I read the post explaining this, but I'm still having a hard time figuring this out. Can someone please help me? Thank you! Bel...

ContentCast EMEA – Rich Media (BTF EC) Outage | Resolved

An outage impacting Enhanced Content delivered to the EMEA region via 1WS (ContentCast) was resolved on April 17, 2026, at 7:45 AM EDT. The issue affected content delivery for several hours on April 17. During this time, suppliers may notice anoma...

Item Management XML

Hi, We are an apparel company setting up item management through XML with Kroger. Unfortunately, the available XML samples don’t cover apparel use cases, so I’m hoping someone can help clarify a few questions. In the XML structure, do I need to defin...

Resolved! Pallet Level

Hello. We have items setup in IM with pallet levels. But our customer is saying its required to put pallet info in the non GTIN pallet attribute on the case level in addition to the GTIN attribute on the pallet level. I dont understand why we would n...

Resolved! Is unlinking the EACH from inactive DISPLAY necessary?

Good morning team! I have to discontinue Gtin 00071072011393 from 1WS since this Display has been made inactive in our system. However, the EACHES linked to this particular Display are still active and currently linked to active CASES. Can I delete p...

Resolved! McLane Product Introduction

Good morning, I published an item to McLane this past Friday and the system was taking forever to even acknowledge the publication. Now, I'm trying to top the item off in McLane's Product Introduction and every time I click on something it kicks back...

Get Started with McLane - Quick Sheet for Product Introduction (PI)

Please see the attached document for the 101 Getting Started with McLane Quick Sheet. If you want additional one-on-one training for McLane, please request it in the 1WorldSync Store.

Minimum character length for product description

Is there a minimum character length for the product description? I had thought it had to be at least 40 characters. Please advise. Thanks.

Kroger API - Resolve CIC Messages - Product Images

As you work to complete the QA process in IM to utilize the Kroger API, you could receive CIC responses letting you know areas that require your attention and correction per item. Here is one of the most common CICs and how to correct it in Item Man...

Release Notes - Item Management 8.72 (April 2026)

Please see the attached Release Notes for IM 8.72. These became active for the Pre-Production environment on Friday, April 24, 2026, and for Production on Saturday, April 25, 2026. Additionally, we have updated the following documents related to th...

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