1WorldSync Customer Community

Pending synchronization status

Hello, I have a pending synchronization for product 10065633230948 to 4 customers, including Loblaws. Please confirm if there are any synchronization issues.  Thanks, Shirley 

Technical issues in IM

Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...

Review Message

I'm still getting the following review message, even after changing the nutrient information.  I'm also getting a "Change By Refresh Message" and am unsure how to do that.    

Need help with PFG attributes

I had PFG reach back out with requirements. I got the PFG implementation file, but am still having issues finding  Attribute value must be in list (inBoxCubeDimensionUOM) Supplier Assigned Product Code is required (Additional Identifier) Net Weight U...

Get Started with McLane - Quick Sheet for Product Introduction (PI)

Please see the attached document for the 101 Getting Started with McLane Quick Sheet.  If you want additional one-on-one training for McLane, please request it in the 1WorldSync Store.  

DC Role

Hello! I’m creating credentials for my team and would like to understand the differences in terms of capabilities between the DC roles available in the User Creation tab: Digital Catalogue Only User Digital Catalogue List User Digital Catalogue Ad...

Site Links and Their Usage

Site Links can be used to link to external information or send data from ChannelOnline to an external system. To create site links go to Admin > Company Settings > Site Links located on the left navigation menu. For sending to external locations, yo...

Global Recipient List

Please see the attachment for 1WorldSync's Global Recipient List.  If you have questions about how to contact these trading partners, please comment below or discuss with your 1WorldSync account manager for further details and opportunities.

101 Basic - Getting Started With Item Management

Document Template Design and Delivery

Overview ChannelOnline has upgraded its ability for resellers to control the look and design of the Quotes, Proposals, Sales Orders, Invoices, and Packing Slips that they deliver to their customers.  By utilizing the creation of Document Template...

Supplier Contract Uploads

Supplier Contract Uploads (a.k.a Contract Suppliers) are not suppliers but simply price and availability files for specific end customer contracts. The Contract Supplier import adds supplier cost to the existing product and flags it as a special con...

Donation Identification Number (GUDID) mapping from 1WS

Please help me understand how Trade Item Identification Marking Type Code and Value (S3TIIMTCD + S3TIIMV) --> Maps to GUDID Donation Identification Number = YES/NO.

Item Review Request

I'm getting an item review request that states:  Can you tell me how to fix this?  

Publication error

Hi I am unable to publish display GTIN # 00036800016972 as it giving net weight and gross weight errors. Could you please help me explain this error and how to resolve this. I tend to receive such errors while publishing any display items mostly. Tha...

1World US vs 1World Canada

Hello,I am a manufacturer in Canada and we recently listed item under 1 World with Albertson's.  Can anyone tell me it the 1World for Canada a different system or can I enter items for Canadian retailers into the current system I am using?

Problem of synchronization - Publish

Hello, we need help, We have been trying to publish some products for Performance Food Group GLN- 0806795000009 (they use Syndigo) but we get this on Last Data Sync Status Date: FAILURE---20-MAR-2025 13:05:1. We made a republish of the products for t...

Validation Rules Catalog

I'd like to know if there is a way to pull/get a report for all valiation rules that exist in IM, please refer to atatched image for what I know as validation rule that retrieves such errors messages when validating or attempting to publish, as I nee...

How to Get Started with IM 101

Why are you starting here with this 1WorldSync process? Are you a Supplier who has been asked to share product content with your retailer(s)? Are you a retailer trying to get product content from your supplier(s)? Sharing product content is what we ...

Release Notes - Item Management 8.59 (March 2025)

Please see the attached Release Notes for IM 8.58.  These became active for the Pre-Production environment on Friday, March 21, 2025, and for Production on Saturday, March 22, 2025. In addition, we updated the following documents related to this rel...

Digital Catalog Release Notes 2.41

Please see the attached Release Notes for Digital Catalog 2.41 and post any questions in the comments below.

Food Safety and Modernization Act (FSMA204)

The FDA Food Safety Modernization Act (FSMA) aims to reform the food safety approach of industries in the United States. The rule addresses different concerns of each sector in the food industry with a goal to minimize the potential impacts of foodb...

Help PI4002 Albertsons

I'm getting the error above, can you please advise what steps I need to take to proceed forward?

Data Sync Direct Delta Document for 9.2.1 May 2025 Release

GDSN has identified an error in the modeling of the new Carbon Footprint attribute class due to a discrepancy between the BMS documentation and schema. They will remodel the class, requiring updates to schema, documentation, and release materials, wi...