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Knowledge Base Articles

What countries are supported by ChannelOnline?

ChannelOnline supports the following countries and can be logged in from: AustraliaBrazilCanadaGermanyIndiaMexicoNetherlandsPhilippinesPortugalPuerto RicoUnited KingdomUnited States If a customer or personnel within a company receives a 403 error a...

Getting Started ABCs with ChannelOnline

Things that need to be in place to start conducting business through ChannelOnline. Prerequisites You will need to gather the following information to complete the setup: Supplier account login & password (see Supplier Setup Instructions).Names of t...

Understanding Advanced Search Functions

Keywords – entering keywords will result in a search that looks for a match found on ALL words anywhere in the following fields: Description, Product Class, Category and Part Number. Multiple words can be used in a single search term, such as “HP no...

Quick Access to Documents & Accounts

For users who work on multiple quotes concurrently in ChannelOnline, a quote saves automatically when the user moves away from or opens another window, but it is still active. To quickly access documents you have three options: Click on the Active d...

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Navigation

Navigation is set up into three main zones. Workflow Tabs / Top Navigation – These are used predominantly for most daily activity and document workflow. Those in bold are the most frequently used. The tabs below the main search box are described fro...

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Guide to Getting Started with ChannelOnline

If you are the first user to access this account, or were assigned to the highest administration access right (Admin SalesRep – Buyer), you will be able to configure your account instance settings. As an administrator you will access these areas by ...

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