Current System Status
This page is updated as needed and provides maintenance windows. We recommend users bookmark this page so that they can quickly check ChannelOnline’s status.
Active Status: Some Functionality Loss
Time to Resolution: 24 hrs
Planned Maintenance: N/A
Notice: USPS Address Verification Maintenance
Due to mandatory updates to the USPS API, address verification is currently experiencing limited functionality. While we have already integrated the new API in our beta environment, it is slated for production rollout in our next release (estimated within the coming weeks).
Workaround: If you are unable to complete orders, please temporarily disable USPS address verification.
We have flagged this as a high-priority item and are working to accelerate the deployment. Thank you for your continued patience.
If you experience any unexpected issues, please contact support. Thank you for your understanding.
Outage Matrix:
| Fully Functional |
No major system or connectivity issues are detected |
| Some Functionality Loss |
An issue is affecting some users, including but not limited to: slow performance, login access, and degraded application functions |
| Widespread Outage |
The product is offline for all users, and/or a specific page or function cannot be accessed within the product |
Log:
02/23/26 - Hotfix to address page loading issues.
02/20/26 - Performed infrastructure upgrades and security enhancements over the weekend for 8.8.5 version.
11/14/25 - Scheduled out from 10pm to 2am PT for 8.8.5 release
09/05/25 - Scheduled outage from 10pm to 2am PT for 8.8 release
08/28/25, 09/05/25, 09/11/25, & 09/12/25 - Unexpected sluggishness due to web crawlers. Servers were up but remained slow.
04/20/25 – Scheduled backend application update from 5am CT to 9am CT.
03/22/25 – Scheduled backend server updates and maintenance.
02/26/25 – System disruption starting 1:36pm CT, ending 1:59pm CT.
02/26/25 – Customers experiencing latency while accessing various pages, from approximately 9am CT through 2pm CT.
02/22/25 – Scheduled partial outage for backend maintenance, from 7am ET / 4am PT and 1pm ET / 10am PT.
11/21/24 – Scheduled downtime for database management improvement, from 6:00pm PT to 9:00pm PT.
07/12/24 – Production release of version 8.6.5 update outage from 9pm ET / 6pm PT to 3am ET / 12am PT.
06/27/24 – Large-scale outage within MS Azure affecting 1WorldSync applications, causing issues with logging in and pages loading slowly within ChannelOnline.
06/04/24 – Urgent Maintenance Outage from 10pm ET / 7pm PT to 1am ET / 10pm PT.
06/02/24 – 8.6.5 Beta maintenance outage from 7pm PT to 10pm PT.
04/25/24 – The PDF generator issue has been resolved. Please contact support if you encounter any PDF generating problems.
10/06/23 – Release 8.6 maintenance outage.
