How the Upgrade Works
We handle the upgrade for you, end to end. Here’s what to expect:
- Advance notice and clear timing: You’ll receive communications ahead of your scheduled upgrade date, including what to expect and how to prepare.
- Data and content migration: Your existing Enhanced Content, assets, and workflows are migrated by our team.
- Syndication continuity: All live content on retailer sites remains uninterrupted before, during, and after the upgrade.
- Short platform downtime: During the upgrade window, the platform may be briefly unavailable while data transfers, but your live content stays live.
- Confirmation & access: Once complete, you’ll receive confirmation and full access to the Enhanced Content platform.
No action is required on your end, unless we contact you directly or you’d like to adjust timing or ask questions.
What You’ll Have Access to After the Upgrade
The Syndigo Enhanced Content platform gives you new ways to bring your products to life on the digital shelf. Enhanced Content enables:
- Rich visuals, including video, 360-degree views, and interactive elements
- Flexible layouts designed to engage and inform shoppers
- Built-in reporting to help you understand how content performs
- Centralized asset management for easy reuse
- Tools that help you build and publish faster, with confidence. This is the same Enhanced Content—now with more capability, more scale, and more insight.
Support Every Step of the Way
From the moment your upgrade begins, our team is here to support you. You’ll have access to:
- Guided onboarding resources
- Live and on-demand training sessions
- A full knowledge base and learning center
- Ongoing support from the Upgrade Team
Please ask your questions about the Enhanced Content Upgrade below. You can also reach us anytime by emailing upgrades@syndigo.com.
