Kroger Final Update – 8/14/26
Kroger has provided a final update regarding the downstream system issue that began impacting KIA item submission processing on August 9.
They are pleased to let you know that the issue has now been fully resolved. IMF generation is operating normally, the message backlog has been cleared, and item submissions, including those containing images, are processing successfully.
Summary:
- Issue identified on August 9 in a downstream system impacting KIA item processing.
- Temporary impacts included IMF generation delays, duplicate transaction processing, and message backlog growth.
- IMF generation was restored, backlogged messages were processed, and the remaining image-related processing issue has now been resolved.
- All item submission processing has returned to normal operations.
Important Kroger Update – 8/14/26
Per Kroger, IMF generation was re-enabled yesterday, and the previous message backlog has been cleared. Most item submissions are now processing normally.
Currently, the remaining issue is limited to products that include images. For those submissions, a downstream system is currently returning an internal server error, preventing the associated IMF from being generated successfully. Rather than failing completely, these messages are being retained and will automatically be reprocessed once the downstream issue is resolved.
Current Status:
- IMF generation is active and processing submissions.
- The previous backlog has been cleared.
- The remaining issue impacts only submissions that contain images.
- Affected messages are being retained for retry and will be processed once the downstream system issue is resolved.
- Kroger’s engineering team is actively working on a fix and monitoring progress.
Kroger understands the importance of timely item processing and appreciates our continued patience as they work through the final issue. They will continue to provide updates as more information becomes available.
Update from 8/13/2026
Thank you for your patience as teams were working on this issue. We are happy to report that it is resolved. There is no backlog, and you should see normal functionality. If you encounter any residual issues or have any further questions, please post in the comments space below.
Original Issue:
We want to make you aware of an issue currently impacting Kroger Item API (KIA). Beginning August 9, Kroger identified an issue affecting the KIA connection and downstream processing of item submissions. The issue is occurring after submissions have been successfully transmitted and entered Kroger's processing workflows.
As a result, some item submissions may not be processing as expected within Kroger's systems, including delays in IMF generation. There are also indications that certain transactions may be processed more than once.
This issue may impact suppliers utilizing Item Management KIA submissions through Kroger's KIA process.
What this means for you:
- Item submissions may experience processing delays.
- IMFs may not be received within the normal timeframe.
- Some transactions may appear to have been processed multiple times.
Important: We recommend not resubmitting items solely due to a missing IMF at this time. Duplicate submissions could complicate troubleshooting efforts while the issue is being investigated.
Kroger's teams are actively investigating and working toward resolution. We will share additional updates as soon as more information becomes available.
We apologize for any inconvenience and appreciate your patience as Kroger works through this issue.
Please post your questions in the comments area below. You can see real-time updates by subscribing to this board. On the far right, you will see “Options” with the three-dot kabob menu; click it to see the option to subscribe. You will receive email updates when we post in this area.
