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Publication Errors Net/Gross Weight & Ti-Hi Issues

NatalieCashiola
New Contributor II

3 hours ago - last edited 3 hours ago

I have tried various things to resolve these errors and I am stuck.

Each GTIN = 00036800032927

Case GTIN = 10036800032924

Ti-Hi = 20*9

Case Count = 12 retail packs per case

NatalieCashiola_0-1785767213545.png

 

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1 Reply

Val
Community Support

2 hours ago

Hi @NatalieCashiola, it's great chatting with you again. Welcome back.

Because the Gross Weight of one item is 0.79 pounds, the Gross Weight of one Case containing 12 consumer units must be at least 0.79 times 12, so at least 9.48 pounds (probably a little more, as it should contain additional packaging, but it cannot be less). Currently one Case weighs:

Val_0-1785770063138.png

So either the Gross weight on the consumer unit is too heavy, of the Gross Weight on the Case is too light. or both.

Thank you.