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Activity in Data Source FAQs
How is data requested and received?
Request processIf your account(s) configuration requires that you specify to 1WorldSync the products for which you would like to receive content, you'll first have to fill MFC and PRC files and upload them to your FTP account. The procedure is descri...
Why is it highly recommended to delete SKUs I don’t need anymore?
We highly recommend that you delete from your DataSource catalog all SKUs that you don't use (obsolete) or that have been rejected by our production team. Doing so will shrink the download files and make the production statistics more meaningful. In...
Why is adding the UPC/EAN code to the request file beneficial?
In order to optimize the mapping of your requested SKUs, you're invited to add the UPC/EAN code if available.Tag it into the 6th column of the PRC file of the SKU request file (PRC): "<UPCEAN>[UPC-code]</UPCEAN>". If you use this column also for spe...
Why can’t I see my requested SKUs on the Extranet?
The Extranet does not provide a real-time view of SKU production. There is a 24-hour delay. So, newly requested SKUs can usually be found in the Extranet's SKU search on the following day. It may happen from time to time that synchronization between...
How do I request new SKUs from 1WorldSync using the ContentConnector?
The ContentConnector can generate the required MFC and PRC files to be uploaded to our FTP server. The ContentConnector will perform based on your entries in the cds_sku_request table in the ContentConnector.
How can I speed up the production of certain SKUs I requested?
You can set the priority codes for the products that you are requesting.There are 3 priority codes: 1 - first priority; 2.- second priority; 3 - lowest priority.Note: The priority codes are only applicable to the products in the buffered (unmapped) ...
Can I receive several languages for a single market?
Yes, it is possible to receive several languages for a single market. Please contact your sale representative if you need to add an additional language.
What languages are available?
For information on the Languages we support, please visit Markets and Languages
What is the difference between a market and a language?
The “market” is the country in which the products are intended to be sold.The “language” is the language in which the different localized DataSource components will be displayed (e.g. the specifications or the marketing text). It is possible to rece...
What components do I receive?
To know the components to which you're subscribed, connect to your "DataSource Extranet", and under "Account Settings", click "Service Setup Depending on the configuration of your solution, you may have different accounts with different settings...
How to subscribe to new components?
You will find on this page the complete list of available components.If you're interested in a Free component, please contact the Customer Support team.If you're interested in a Fee-based component, please contact your Sales representative.
How can I start receiving UPC/EAN codes?
UPC/EAN codes can be provided by request. Please contact the Customer Support Team.Codes are delivered in two tables:cds_metamapcds_distivoc.
How can I see what Digital Content I receive?
The list of digital content media types that your account is set up to receive is provided in the table cds_digital_content_media_types (cds_DigContent_Media_Types if you use the ContentConnector).It can also be checked in the Extranet.
For Which Brands are you applying the Iconic SKU (iSKU) Processes?
AppleDates of launch: MarchMay/JuneSeptember/October Categories:AA (Desktops & Servers), AB (Notebooks), AC (Tablets & e-Book Readers)DA (Keyboards), DB (Pointing Devices), EA (Monitors)JK (Digital AV Players & Recorders), KB (Portable Audio), KD (Sp...
What are Iconic SKUs (iSKU) and what is the goal?
Iconic SKU (iSKU) is a product of any brand that is going to become a top seller in the near future (as well as first-party accessories for such flagship products). So the main goals of the process are: Early detection and proactive creation of the S...
How can I know which SKUs are available in the DataSource catalog?
Yes, there is an option to get partial data when a product has not yet been released, or if the product is rejected or on hold. A partial delivery includes a limited number of components. Please contact the Customer Support team for more details.
Why is it not advisable to request a lot of SKUs at once?
If you request numerous SKUs requiring manual mapping or production, you will exceed your daily bandwidth. You would then risk losing control over your requested SKUs, because production of the pending SKUs will then depend on regular prioritization...
When can I expect an ‘On hold’ SKU to be completed and delivered?
SKUs are set to 'On hold' status when some of the required information about the product has not been made available by the manufacturer. These SKUs are periodically reviewed by our Production Team. If the information becomes available, the SKUs wil...
What status can a SKU have?
PUSH, CategoryBase, or SupplierBase accountsYour SKUs will have one of these two statuses:Shipped: SKUs that have been delivered to the customer’s account FTPReady for delivery: SKUs that have been produced or updated but not yet deliveredNote: ‘Part...
How long does it take for my requested SKUs to be delivered?
Any SKU you request first goes through our automatic and, if needed, manual mapping process. Then, if applicable, through the production process. One or two days after the SKU request upload, you can view the SKU’s status code in the cds_Catalog_Inf...
Can I receive partial data if the SKU is not released?
Yes, there is an option to get partial data when a product has not yet been released, or if the product is rejected or on hold. A partial delivery includes a limited number of components. Please contact the Customer Support team for more details.
Are Compatibility Rules limited to my catalog?
Compatibility Rules are limited to Accessory SKUs in your account with us. But Product Lines/Models are not limited to your catalog, and will include all possible Product Lines/Models which we could identify for the Accessory SKUs in your account.
What is the size of the download.zip file?
The size of the download.zip file will depend on your account type, market, and options. A full download.zip for a full market catalog may be up to 3 GB. Regular increments for a small catalog may be less than 1 MB. Please contact the Customer Suppo...
I am missing images and/or marketing texts. How can I retrieve them?
In order to retrieve missing digital content (images, marketing texts, key selling points, etc.), you can request a full digital content data dump.To do so, click on "Full Download. zip File Request" in the Extranet, under the menu "Downloads". Then...
How can I trigger the delivery of a new download.zip file?
In order to trigger delivery of a new download.zip file, you need to connect to the FTP server, go to the folder "ACK", then delete the file dataout.txt. A new file will then be delivered during the next distribution cycle. Please note that if you a...
How can I get a full data refresh, to update my database?
In case you need to refresh your database with your complete catalog, you can request the delivery of a full dump.Click on "Full Download .zip File Request" under the menu "Downloads". You can request a complete full dump, a related products full du...
Do I have to download all images?
No. You can download all the images and host them yourself. Or, let 1WorldSync host the images, and use the links provided to access the images. The images links are stored in the digital content table.
How can I keep track of consumption?
Consumption can be monitored in the “Consumption statistics” section of the Extranet (Production tab > Consumption statistics). Your Customer Support representative will contact you when your consumption reaches 80%, and then again when it reaches 1...
What is the contractual bandwidth, and how does it work?
The contractual bandwidth is the number of data sheets that we can produce for you daily. This limit applies only to SKUs that need to be built; therefore, only CatalogBase accounts have a contractual bandwidth. All the SKUs that are auto-mapped wil...
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