Any SKU you request first goes through our automatic and, if needed, manual mapping process. Then, if applicable, through the production process. One or two days after the SKU request upload, you can view the SKU’s status code in the cds_Catalog_Info (or cds_Catalog) table.
Here are typical production turnaround times:
If the requested SKU is mapped to an existing, released SKU from the DataSource worldwide catalog, expect delivery within one or two working days.
If the requested SKU is mapped to an existing SKU ‘in production’, or if the SKU is not mapped to any existing SKU, the SKU will go through the production process. Expected delivery depends on your contractual terms.
If the requested SKU is mapped to an existing ‘on hold’ SKU, the delivery time cannot be determined. This is because the required information about the requested product has not yet been made available by the manufacturer
If the requested SKU is mapped to an existing rejected SKU, expect delivery of this information within one or two working days
Note that these turnaround time estimates are not applicable if you have exceeded your daily bandwidth. For more details about bandwidth, please check the FAQ “What is the contractual bandwidth, and how does it work?” above.
