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Unable to access SFTP server - Password reset request

Hello,I am contacting you regarding the setup of the manual upload flow for the Order Feed file. We tried to access the SFTP server using our old credentials, but they are no longer working.For this reason, could you please help us with a reset and p...

Analytics User Guide

The purpose of this article is to outline all the required steps a Syndigo user must complete to successfully enable analytics reporting on Product Display Page URLs. We recommend following the steps outlined below for streamlined setup.   Introduct...

Syndigo Verified Content User Guide

The purpose of this article is to outline all of the required steps a Syndigo user must complete in order to successfully manage Syndigo Verified data through the Syndigo Platform. We recommend following the steps outlined below for streamlined prod...

Brand Created Core Syndication User Guide

The purpose of this article is to outline all of the required steps a Syndigo user must complete in order to successfully publish Core Syndication data through the Syndigo Platform. We recommend following the steps outlined below for streamlined pro...

Create a New eCatalog

  Create a new eCatalog and determine the products and content that will appear. An eCatalog is a read-only view of products that includes attributes, digital assets, and content for selected products. It allows you to share products with recipients...

Tour the Marketplace

  Access Syndigo Verified content and preview product images. When product content is verified by Syndigo, it is auto-published to the Syndigo Marketplace. For accounts with access to the Syndigo Marketplace, the Syndigo-created content can be previ...

Tour the Activity Log

Tour the Configuration Page

Manage the Attribute Library, Account Preferences, and the Company Dictionary, or set User Permissions. The Configuration tab houses settings that affect the organization and integration of the content you work with across the account. Access the At...

Tour the Connections Tab

  Understand how to access and manage Recipient Profiles and the publication process. The Connections tab holds all information pertaining to Recipients. Access a Recipient Profile to manage any products, subscriptions, or publication associated wi...

Tour the Product Details Page

The Product Details page is the hub for an individual product. It houses all information relevant to that specific product, including attributes, assets, properties, and classifications. Features and accessible tabs may vary between accounts.   Prod...

Tour the Analytics Dashboard

All Syndigo accounts with Digital Shelf Analytics & Reporting services have access to the Analytics Dashboard. A default Dashboard has been created for all accounts and users can also create customized dashboards specific to individual business needs...

Introduction to APIs

Overview An Application Programming Interface (API) is a set of protocols, routines, and tools for building software applications. Most commonly, APIs act as a bridge between the two software programs, enabling them to exchange information and work t...

Content Experience Suite API Overview and FAQ

Should I use the Content Experience Suite API? Suppliers who are considering automating the creation of products, updates to products, and maybe also publications to recipients may consider Content Experience Suite API. Recipients who want to automat...

Create and Manage an API Vocabulary File using Customer Managed Vocabularies (CMV)

Customer Managed Vocabularies is a user interface created to manage API Vocabulary Files. A Vocabulary is a way for clients with an API Integration to create a mapping key using Internal Attribute Names instead of Attribute IDs (or GUIDs).   Vocabula...

Container Attribute Export

Containers are attributes that have additional attributes nested within them. A Parent Container is a container attribute that does not exist within another container. A Child Container is a container that exists within another container. A value set...

VendorSCOR: Enabling Competitive Rankings in Scorecards

Competitive rankings in scorecards can help give your vendors context around how they compare to their peers which can hopefully drive those vendors to improve their content to be better than their direct competitors. Competitive rankings are enabled...

VendorSCOR: Reviewing Attribute Level Outcomes with Scorecard Dashboard Report

The Scorecard Dashboard report allows you to see how each product scored for each listed condition across all of your scoring templates. This allows you to focus on particular scoring conditions and see how many products fall under each condition acr...

VendorSCOR: Creating a Vendor Score Card

Configuring a vendor score card is done simply through the Syndigo Report Builder. Using the global navigation menu, navigate to Report Center > Report Builder.Click on Create Insights Export. The report builder modal will appear, walking you throug...

VendorSCOR: Reviewing Generated Score Cards through Activity Log

Each score card that is generated can be revisited through the Activity Log. Using the global navigation menu, navigate to Activity Log > Insight Reports. There, you'll see all reports that have been generated. You can search for specific scorecard r...

VendorSCOR: Reviewing Content Scoring Templates

The VendorScor program evaluates various content attributes collected from your website. These evaluations are then calculated to an overall score based on configured weighting in content templates. These templates are configured and loaded for you i...

VendorSCOR: Running a Scorecard Summary Report

The Syndigo platform has a Scorecard Summary report that allows you to see the overall scoring activity at the scorecard level as well has the history of scores. To get to this report: Click Report Center in the global navigation.Click Report Builde...

VendorSCOR: Editing or Viewing a Vendor Score Card through Report Builder

To edit a score card report, in the global navigation, click Report Center > Report Builder. You'll see all reports that have been configured at any given point. Reports that were configured for a single ad hoc run and reports scheduled to repeat.  ...

VendorSCOR: Defining the Scope of Products Collected for Vendor Scoring

The VendorScor program collects and scores the product content from your website. A product feed from your organization has been integrated into Syndigo’s feed processing systems to help us identify the actual products to evaluate. On a regular sche...

Tour the Product Index Page

  Navigating the Product Index page, managing columns, searching and filtering for products, and how to take action on those products. The Product Index is where users go to access one or more products in your account. The Index can be customized t...

VendorSCOR: How Words and Chars Are Counted

One of the content evaluations done is the counting of words and characters in a particular product attribute on the live site. This article outlines how Syndigo counts these words and characters. There are certain conditions that can cause counts t...

Configuring Compare with Live (CWL) Settings

  Account admins can customize the Compare with Live thresholds to affect how individual attribute value comparisons are flagged (by match % ranges) in the various reports and dashboards. Accounts can also choose what version of the product content ...

Importing Site Values

Users can choose to import attribute values that were crawled from a Compare with Live enabled URL. These attribute values can be saved individually or as a group and will add/replace the Recipient Override attribute value for the product in the spec...

Compare with Live

  Once Compare with Live (CWL) is enabled for a product page URL, a comparison will be generated nightly (for standard CWL crawls). Certain actions like importing values into the product record will also initiate a new CWL comparison. The side-by-si...

Activate/Deactivate Compare with Live

For accounts with active Compare with Live service, the feature can be activated for any products with a valid Product Page URL. CWL can be enabled for a single product, or in bulk across multiple product pages at once. For more information on adding...