1WorldSync Global Community

having trouble linking and publishing items

i am trying to link my items together (eaches, displays and cases) for McLane but keep coming up with error messages. I am unable to link and publish items. Need help ASAP. I have called and emailed for over a week and not getting any assistance.

Kroger Error Message API

Good morning team! Our items were migrated to 1WS recently from VIP and I have noticed a number of errors popping up with items that have already been synchronized with other customers, even though I have not published them to Kroger API yet. Please,...

Kroger API FAQs: Questions about cost and account changes

Accessing Item Management in the past was an extra cost for suppliers (in addition to Kroger PI/VIP); how will the API impact annual investment? Also, will there be a service to hire to input data in Item Mgmt for a supplier? There is no additiona...

2026 1WorldSync M2M AS2 CERTIFICATE UPDATES - Important Update

On February 13, 2026, we will activate the new digital certificates for Pre-Production systems. On February 20, 2026, we will activate new digital certificates for Production systems. These certificates are used for all AS2 communications to the fol...

Retailer specific images

In Pre-PROD under GLN 0016000110007 we are trying to send retailer specific images. The error we receive says the Error is to be Investigated. Can someone please look at the XML and tell us what we are doing incorrectly to send retailer specific im...

How to Get Started with IM 101

Why are you starting here with this 1WorldSync process? Are you a Supplier who has been asked to share product content with your retailer(s)? Are you a retailer trying to get product content from your supplier(s)? Sharing product content is what we ...

Bulk Image Upload for VIP

Is there a way to Bulk upload images in VIP?

IM not responding

Item Management is not responding to Item Data, Worklist etc

Technical issues in IM

Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...

Resolved! Gordon Food Service - Change by Refresh to Update Images

Good morning team! I have a number of items that need to be updated for Gordon Food Service, which includes images. Can I still use the "Change by Refresh" method for the information to go through or would I need to republish all the items after they...

Assistance in resolving error KI16253 Component Description

I need to create IMF codes. I am stuck on a validation error that requires a Component Description if I have a Component number. I am caught in a circle.Description:Kroger has asked for these codes to be created yesterday. I have been working on it ...

Publishing to a new divison in Kroger API

Hi, I published several items to Kroger through the IM Kroger API for an IMF. I received the IMFs and they have processed. Now, I need to submit for other divisions for an IMF. Do I just publish to Kroger GLN 0838016000116 as initial load after cha...

Kroger API - Migrating Kroger VIP data

Hi,Where is the form to complete to initiate migration from Kroger VIP to Item Management Kroger API? Also, are you automatically migrating Kroger VIP data even if the form was not completed? Kroger VIP is sunsetting at the end of January - what happ...

Kroger API GLN

I am seeing error messages saying Kroger own brand items need to be published to the Kroger/Syndigo GLN. Am I assuming correctly that this GLN replaces the existing Kroger GLN I have had set up with 1WorldSync ? If I am correct, then I would need t...

Kroger API

Has something else changed with the Kroger API Certification Queue? I have published to GLN 0838016000123 and receive the notice that Kroger brand items must be published to the Kroger Syndigo GLN 0011110000002....Do I publish there first and then t...

Resolved! Error Message After Trying to Clone Item

Good afternoon team! I am trying to clone an item and it is giving me an error message I have not seen before. Please, see attached screen shot. I successfully cloned the EACH. Thanks!

End Availability Date Error

Why would we receive an End Availability Date Time must be current or future datedREVIEW message from a Trading Partner on an item that was discontinued for 9 months? The Start Availability date was July 24, 2018. The End Availity and Discontinued d...

Resolved! Cannot Log Onto User Management and Add Access For a Person. WHY?? I need this ASAP.

Please help. I cannot do a wide open search when I am logged into my account to see the list of users. Why?

Happy New Year and a Fun 2026

I am excited to share with you some of the projects we are working on for 2026 to make the Community even better for you. Over the next few months, you will see branding updates and an upgrade to the overall Community. New products are being added,...

Documentation - FUSE Quick Sheets

Please see the new, updated attached Quick Sheet for FUSE

IM 8.69 - (January 2026) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.68. These became active for the Pre-Production environment on Friday, January 9, 2026, and for Production on Saturday, January 24, 2026. Additionally, we have updated the following documents related to this rele...

Release Notes - Item Management 8.69 (January 2026)

Please see the attached Release Notes for IM 8.69. These became active for the Pre-Production environment on Friday, January 9, 2026, and for Production on Saturday, January 24, 2026. Important Note: Kroger API Process Update (Single Publication): ...

Digital Catalog Release Notes 2.50

Please see the attached Release Notes for Digital Catalog 2.50 and post any questions you have in the comments area below.

2026 AS2 Certificates

Do we have any idea when the new 2026 AS2 certificates are coming out and the schedule?

10.20.25 - Incident in IM

Hello. Our technical teams are working to resolve an issue in IM. We are looking into intermittent issues with pages loading slowly and sometimes not loading at all in IM. We will post updates on this incident here as they are available.

Entering info for mclane asap for a quick turn

I'm extremely new to entering information to 1worldsync in general and need to enter 3 SKUs into the system asap. What's the best way to figure out how to enter these skus in without having to watch every learning video and attend every webinar? I...

Issue Logging In to Legacy 1WS Applications

Hello, our technical teams identified an issue that is causing delays and issues when customers log into certain applications includig IM, PI, UMA, and DC. We are investigating and working to resolve this issue. We apologize for the inconvenience....

Happy New Year 2026!

Happy New Year 2026! As we step into this brand-new year, we want to take a moment to express our deepest gratitude to every member of this community. Thank you for being a part of our journey, for your support, and for making 2025 such a memor...

1WorldSync Kroger Item API

Now that the 1WorldSync Kroger Item API is live, 1WorldSync is upgrading VIP users to its Item Management platform, allowing brands to continue to set up, update, and syndicate all their product content to Kroger.1WorldSync has already begun to migr...

Why is my content not appearing on Walmart retailer sites?

Why is my content not appearing on Walmart retailer sites? The Retailer's Product Page URL link：https://www.walmart.com/ip/16512561206The Manufacturer Part Number and GTIN (or UPCEAN)：Part Number：K1132512GB：https://www.walmart.com/ip/17653206504K1132...

Welcome to the 1WorldSync, by Syndigo, Customer Community Platform!

Featured Posts

Trending Topics

Resolved! Gordon Food Service - Change by Refresh to Update Images

Resolved! Error Message After Trying to Clone Item

Resolved! Cannot Log Onto User Management and Add Access For a Person. WHY?? I need this ASAP.

Latest from our Blog