I submitted a Shipper and Eaches to my buyer. She is telling me that once she receives it thru Venus, it doesnt match what I have. I am unable to attach a screen shot here for some strange reason but to explain. The Case GTIN that I submitted to her ...
When I save and validate for this item I get no erros, but when I go to share it with a customer I am getting the following error that I have attached below.
Good morning, I am currently working on publishing items to our retailers and I have stumbled across a warning message when validating that I have never had before and one that I believe I have done everything for it not to show up is there any way y...
Good morning everyone! I wanted to share with the group something that I just found out regarding certain attributes in Kroger VIP. In speaking to a Kroger rep regarding the Kroger Event Code, which had become "Obsolete" and I had to pick an alternat...
I am trying to add a Consumer Unit. It's an 8 oz retail unit. They playlist required me to enter "Shipping Container Quantity Description". I entered 12 for that, as 12 units come to a case. This then forced me to add Packaging Type Code and Platform...
At the Item level, what is the difference between EACH and COUNT. I have had Retailers tell me It couldn't be Count, it needed to be Each....but other items they had set-up already used Count. Are there specific situations when one should be used v...
Hi! I am currently having issues linking my already existing Items to a new item. It bring up a error message saying, "the base indicator and the child item should match the parent item total product count". When reviewing I make sure that each produ...
Trying to set up a Consumer Unit. I uploaded my Nutritional Panel. Everything looks good, but am getting this error message: WARNING: There should be one Nutrient Code [nutrientInformation/nutrientDetail/nutrientTypeCode] for Trans Fat with a value...
I just expanded a product to include the Nutritional's and Allergens via an import, it indicates a successful import BUT none of the new data is showing on my item when i review the SKU What could be the cause?
I am inquiring to find out how the process is going for new items that I have entered into the supplier hub? I entered them on 06/02/2023 please let me know at your earliest conveniance.
By mistake I linked a "baby to my shipper that shouldnt of. I cannot delete it because the baby was publishedalready . I then created a new shipper. (i didnt publish it though) The shipper now looks ok, but the babies are linked to two different ...
I have multiple items published to AGNE and they have all came back with the warning 'AGNE45 WARNING Please identify which Product Image is the Primary Image (externalFileLink/primaryImage). The primary image should be the main front facing image whi...
Hi, I am trying to figure out what the Quantity of Next Level Item(s) stands for. If I am setting up a product that will have 12 pieces in a case and the minimum order quantity for that product will be 150 cases. Global Product Code (GPC) I am ass...
Good morning team, I hope you all had a great weekend! As you can see in the attached screen shot (under The Kroger Company), it shows a box than can be checked which says "Enable SDL Hierarchy." Would it be beneficial to check this box in order to ...
Good afternoon, I have been trying to get my images in some type of order, however, when I reorder my images and then click save sometimes it takes and sometimes it doesn't. Is there a certain time it takes before they are set? I was thinking it took...
Good afternoon, I already posted about a rejected item to the discussion board for Albertsons, but I also have an item showing up as rejected for Target. I have reached out to our broker, but they don't know why it's showing up as rejected. Can you p...
I work for a distribution/manufacturer. I am trying to set up 3 unlabeled products for a retailer. When I try to update the case count I receive error messages that say: "Your parent and child direct link quantities should match your parent Item Tota...
Good Morning, We had a pack size change on one of our items. After digging in on how to update this item, I tried going through manage publications, but when I pull up the list, this item is not included. Actually most of my items are not showing o...
Hello, I am trying to complete item set up in Kroger VIP and I am being asked for my "Supplier Hub VIP Key/DUNS No." but I am unsure how to access this information. Can someone please assist me in getting this info? Thank you
Hi 1WS Community, Does anybody know the correct Handling Instructions code for the "dry/shelf stable" product, that should be kept in dry environment but refrigerated after opening?
Hello. I am new to 1WS and am having issues with creating GTINs. Would there be any way I can get some assistance please?
Good morning, We have received this error on one of our items and I have reviewed the three levels of the GTIN and the case level does have a "True" value for this attribute. I have re-saved the item multiple times now and the sync error will not go...
Good afternoon team! I know that I am able to enter multiple sets of Nutritional Facts, depending on when the product will be available with the current facts. Is there a way to set a future date (ex. 6 months) for the old nutritional facts to be obs...
Kroger DSD STAGE is sending updates to 1WS IM but there are no responses from 1WS
I am so incredibly frustrated. I have 4 items that have been flagged by Kroger as having no images. When I log in, there are images. I then go over to the Product Introduction side and the images are there. Then once I submit, I am getting the below ...
Hello. A team member and I are both experiencing an issue in item management where are changes are not saving and the item we worked on is not showing in the worklist. Is 1WorldSync experiencing system issues at this time?
Good morning team! I am in the process of updating a display which is changing from being a mixed display to a single item display. Would I need to unpublish it from the customers before updating it, or would the update flow to them after being saved...
Good afternoon team! I have a quick question about a particular item that has been made inactive in our system and needs to be discontinued in 1WS. As you can see in the screen shot, it has been published to 1FS and Walmart. However, the CIC shows t...
Can I change an Item ID after I have started, Saved, Validated, and Submitted it? I want to remove one digit in the middle of it and the GTIN and add an extra "0" to the beginning to make it correct. There was a typo. That will throw off the Check Di...
I am publishing Pallet items to US Foods, and they seem to be having errors validating on their end, but I do not see any CIC responses on my end. Is there something you have to do differently with items that are pallets? They are combos, so they are...
