Hi, I have an item that I have updated so only specific recipients can view the image, and one of the recipients has a synchronization error due to '9999: Data Recipient GLN is not a Data Recipient in our Data Pool.' The image that I am referring to...
This is my first time entering a net weight product that is packed 12 consumer units per case. Sold by the case to the retailer. How do I handle this in the heirarchy? I am using my base unit as 1 package (should it be each?) and getting errors li...
When uploading a FUSE template to link the parent GTIN to the child GTIN after performing a clone function to change the parent GTIN the following error message appears in worklist: You are not authorized to support nonGDSN data. Please contact your...
Hi,This is my first product and I see where I should upload images but there is no link to do so.I attached an image of what I see.Thanks.Bill
Does anyone have a contact at USDA that will answer their email regarding CIC messages asking for By Measure nutrition on each level items? The email published in the implementation guide does not answer/respond to questions. The CIC message is askin...
Hello, When I go to publish an item I have successfully created, validated, and saved, I am unable to locate the button to publish this to our customer. I go to the items page and select the check box next to the highest hierarchy item. I do not s...
Please help. How do I fix this? I have been searching for the quantity of child item and can't find it. My material says 16 and it should say 24.
Hello, Currently I am facing an issue with Temperature and Preparation Instruction fields. Both the sections are blocked and non editable in PI. Where these fields can be found in Item Management panel to make the required changes. Under which sect...
Hi - is there a way to get an XML export of an item record? Or is the only option the excel format? Thanks!
Why is this appearing on a product for us when the serving size UOM is Ounce. That is what is selected in the field value and that is the correct naming of it within the drop down list of selections. What does the OZI / OZA mean? If it is Ounce th...
Hi, We were wondering if it was possible to withdraw (or delete) a publication via the Inbound API. We can't seem to find any documentation that enumerates the different "operations" you can use on a "publication" document. Thanks in advance.
In Kroger VIP, why is Allergen Type Code information needed as required field? I am trying to add a non-food item and none of the allergens apply and there is not a N/A or None option? The exact error is: KR15904 Allergen Type Code is required on bas...
I stared loading spreadsheets yesterday and two of them worked just fine. Now I am constantly getting messages stating that my data was not processed. The files are MUCH smaller than the recommended limit.
I am wondering about the process for deleting items that have not been published but are saved in IM. I found info on published items in the IM Board that has the GTIN Delete Template. Do I fill that out & send to tech support even though they are no...
HiWhile trying to validate item #10093901722918, receiving 2 errors as mentioned below, please let me know how to resolve this error. Please review this item. ThanksFor a Nutrient Header class, the Nutrient (FAMS) and Quantity Contained Unit of Measu...
Hi Richard I do not recognize these GTIN #'s that are coming up as error. Our GTIN # Start
I cloned a case and each item. The only changes were the GTIN and item description. (Different flavor). When I go to item list it shows the cloned items but the item name did not update. So all of my items have the same item name. How do I update?
As a recipient how do I go about unsubscribing from publications? I have several older GLNs that I need to unsubscribe from but even after deleting the subscription I am still receiving data.
I need to go into each trading partner's landing page and submit the form asking them to subscribe to our 1WS account. What do I click on to get to where I can look up their account/landing page?
I have 58 synchronization errors with the error code: Errors: 1. 00070131030801: 642: If the Trade Item is a consumer unit, and the target market country is US, the type of bar code [dataCarrierTypeCode] is mandatory. Item (00070131030801) We hav...
We typically sell our products by unit with a UPC barcode. The GTIN on the case for these products (8 units to a case) is derived from the UPC. How do I set these up in Item Management?
I just entered a display in Item management. I added the two items that build its hierarchy, validated the hierarchy, and published the item. I now see a red link by this shipper. I read a reply to a question about the same thing, but that answer jus...
Good afternoon, I just noticed the below item that just randomly appeared, but when I try to look up the work history there isn't anything there. This is not our item number, nor do I know where it came from. Can you please help? Thank you in advanc...
I am trying to publish cases with their respective product (each). When I try to publish I get error: Base Unit Indicator (isBaseUnit) should only be true for the lowest level Item in the hierarchy. If ChildTradeItem/gtin is not empty then Base Unit ...
PFG requires this (I think i already asked this question but I cannot find the thread, I may have buried it in another post) Nutrition Panel 1 Nutrient Calories from Fat (ENERPF) is required for Food products
Hi - we have a couple of products that we are adding the statement "Contains a Bioengineered Food Ingredient" to the packaging. Would this be considered a certification and would this require a new GTIN following the GTIN Management Standards? This...
Where is the link to preprod item management? I can see the quick link to Item management production but not to preprod.
How soon after a GLN is registered will it be available to send publications to? We received a request from Syndigo of a new customer (GLN 0860010253700) and I do not show it in IM as an available recipient . I checked in the Verified by GS1 portal ...
where do I find the CIC number? Thank you.
Hi. I have set up some Walmart items. The highest hierarchy is a case. I have a question regarding "count of this specific item in a non-GTIN logistic unit/nonGTIN Pallet quantity". Is the quantity value in this space, under the case GTIN, the tot...
