_Ask A Question for Item Management (IM)
Can't find the answer? Ask a question for Item Management
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Delete External File Link

Hello! We used to add External File Links for all our images, but switched over to adding images via the DAM. I noticed in the Enhanced new platform, I cannot delete the last External File Link. Before the switch, I would navigate back to Classic vie...

End Availability date

00047325033238:CIC999:endAvailabilityDateTime - End Availability Date Time must be current or future datedWe are getting some errors like this where end availability date is already mentioned, don't understand how to clear these types of errors. kind...

niteishk by Contributor II
  • 1027 Views
  • 6 replies
  • 4 kudos

Resolved! GS1 Error Assistance

Good morning, I am struggling to get both the Case and Each compliant for my GS1 Canadian customers. Can you assist with clearing these errors? GTIN 071279302119 first issue I have not been able to clear is "The Calories Unit of Measure must be enter...

AJ by New Contributor II
  • 675 Views
  • 2 replies
  • 0 kudos

Resolved! How to delete obsolete items?

Hello, I was assigned the task to delete obsolete items, is following the video on the URL below correct? Please advise. Video - Publication Withdraw or Delete - https://community.1worldsync.com/t5/Education-Training/Video-Publication-Withdraw-or-Del...

Duplicate Sync From Supplier

Hello,Please see attached screenshot. There are duplicate sync XML files from subscriptions (retailer subscribed to suppliers). Compared XML files and the content is the same. Is there an issue with IM subscriptions causing this? Or possibly somethin...

nathanawg by New Contributor
  • 1031 Views
  • 5 replies
  • 0 kudos

Missing Images

Good morning, Is there any way to export some sort of report that tells us which items that are synced that are missing product images? We have several new items and got an alert from Kroger that we need to update images and content. I wanted to see ...

Issue today with Item Hierarchy

Hello, I am having an issue today with our Item Hierarchy. I am able to assign an Each to a Case, and click Update Hierarchy as usual. I was able to Validate, and when I went to Publish, I got 2 errors:   Your parent and child direct link quantitie...

jstaub4 by New Contributor II
  • 900 Views
  • 5 replies
  • 3 kudos

Receiving CIC message " Package Weight - Invalid Format Type" but cannot find where to change this o

Good afternoon, I am receiving the CIC message " Package Weight - Invalid Format Type" but no matter what playlist I add I am not seeing this attribute anywhere.  The closest I can come is "Packaging Weight" which is asking for the weight of the pack...

Error 1297

When uploading my FUSE sheet, I am receiving the following error. Error / Warning status 1297 : GTIN for Point of Sale (gs1TradeItemIdentificationKey/value) must be a valid 12 digits when GTIN for Point of Sale Type Code is set to "GTIN_12". I have...

Log In

Good Morning, I'm trying to log into IM as we are not seeing any publications come through since the upgrade this weekend, however, I'm receiving the following message:  We're Upgrading! 1Worldsync is currently upgrading our system. Please try again...

Resolved! Wakefern - Review CIC messages

Good afternoon! I have found a few CIC reports from Wakefern that remain as "review" even after issue has been updated. Also, there are times that it just says "review" without an explanation as to why that it. Please, see attached screen shots showi...

nancyVigo by Valued Contributor
  • 1115 Views
  • 4 replies
  • 2 kudos

Resolved! AHOLD - Not Receiving Publication

I'm trying to publish an item to Ahold and have been for quite some time.  It turned out I was missing fields they required and because of some confusion, I was only told about one of those fields.  I have two questions: 1.  I had to find out what fi...

aetitus by New Contributor II
  • 2545 Views
  • 12 replies
  • 2 kudos

CIC error: Unit of Measure

Hi Team,Please help with below error.GTIN10708971917743 should be reviewed. See additional information.GTIN:00708971917746 Invalid value of GRM for Calories From Fat Unit of Measure. Data was stored but should be reviewed and may need to be corrected...

niteishk by Contributor II
  • 269 Views
  • 1 replies
  • 1 kudos

Problem linking

I get this error how can I resolve this   This link cannot be created as one or more of the items have already been published. 10077652084846/00776527459316

ADM by New Contributor
  • 395 Views
  • 1 replies
  • 2 kudos

Favorite Contributors