1WorldSync Customer Community

Updating GLN on existing User

Good Afternoon, I'm looking for additional information on how to adjust a GLN on an existing user. Within User Management I don't see an option to change a user between GLNsThanks!

Trouble Updating McLane Items already published

I have some items that I have had to update for McLane and I think I've got everything updated but it still won't sync because it says the Country of Origin is required and Is packaging labeled with drug facts, but I have answered both of these quest...

We need assistance listing items. All the items are loaded but now can't get validation to list

@CommunityJedi22 We have all the items loaded but can't seem to list them without error messages and it's taking forever, which we don't have as we are a seasonal item.  I don't see where I can contract service for this?  

Review and Reject statusus

I have a couple of items I published to Wakefern with one showing up as Review and one as Rejected. For the one with review, i have validated both the case and unit lever per the Wakefern playlist. For the one rejected, I withdrew the original public...

Publishing with New GLN

We are moving to one GLN from two and we are in process of publishing items in the new GLN for one customer to see how it will work.  The question came up to see if we should publish to the customer as Initial Load or New.  The GTIN has been publishe...

Prod. Intro entering GTIN

Aloha!  I am entering some new items into Product Introduction (Albertsons/ Safeway) and my product GTIN is only 12 digits. Can I just put 2 leading zeros to enter into 1ws?

Buyer Assigned Number

We have an item in review status for missing the BUYER_ASSIGNED number.  I see where I can populate this information but I do not see where I can specify the GLN for that recipient.  This item is published to multiple customers each having their own ...

Shipper list error PI4032

I have linked 3 child UPC's (9each) to a GTIN and indicated the GTIN next level items contained is 27. When I try to list the GTIN, I get the same error: PI4032 The sum of the Number Contained/Quantities of direct child links must equal the Qty of Ne...

Glossary of attribute terms for IM

Does anyone know if there is a glossary/dictionary of all the attributes in IM attribute sets.  Thanks!

Error / Warning status: platformTypeCode X1

I saw this in my worklist but I can't find a place to fix this. I have chosen All Populated in my playlist but it is not showing on my editing page. Please advice. Thanks!

Export data from specific products for WalMart

Walmart has asked us to check the data entered in 1WS and published so they can audit their system to ensure everything matches.  Is there a way to download/extract specific data from 1WS?    

Item won't upload from FUSE SS

I tried to upload a CS and EA item on a FUSE SS today but for some reason my EA item won't upload.  The message says "Validated" and my case uploaded perfectly but there is no sign of my EA item anywhere in 1WS and I didn't receive any error messages...

Log in

Every time I log into 1WS item management it gives me the logged out screen and makes me re-login.  When I called it in almost a year ago, they said it was because I didn't log out.  I have very diligently logged out every time and it is still occurr...

Item Update History

Hello,Is there a report with more detailed Item updates than Item History Report? Specifically what attribute is updated? 

Recipient data question

As a recipient of the data via 1WS data pool, is there a way to expedite the confirmation of our subscription request? Open for any suggestion. 

Nurtient format type error

Hello,We received the error below. We have revised/updated other attributes for this item and we still received the error below. Attribute value must be in list? The value we choose is one of the options in a drop down menu. So we're not sure how to ...

How do I download CIC report for GTINS?

Fuse upload

I am updating product descriptions.  I just uploaded a boatload of them and they are now showing up with quotations around them.  The upload sheet doesn't have them.  So why?  I don't want to have to do these manually. 

Creating a Pallet for Walmart once Baby Items are created

I need to create a Pallet for Walmart stores and was wondering what steps will be needed in 1worldsync. I currently have baby/each items created with Walmart and need to procced to the Pallet level. I am very green to the enhanced system  and was won...

Messaging definition

Good morning, I published several items last week with a couple of issues. I fixed the issues and they have gone through, according to the subscriber. However, my review now states, Please send a change by refresh message. Can someone please explain ...

Need to change an image

I loaded the wrong images for 4 private label products.  I was able to replace the first one, but I can't duplicate what I did for the other products. I can add the correct images, I just can't remove the incorrect images that were already there. Tha...