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Activity in PartnerAccess FAQs
I have discontinued a part number. Where do I tell you that?
In PartnerAccess Premium, you can communicate to the channel that some SKUs have been discontinued. You can flag any particular SKU as “End of Life” by clicking on the icon below, which is located to the right side of any particular SKU (PN#). This ...
Why does my SKU's status say "Not Available"?
Why does my SKU's status say "Not Available"? Not available means that 1WorldSync does not have enough information to complete the build of this product's content. When you are on this product's page, you need to click on the "Back to Production" b...
How do I submit my content to 1WorldSync?
PartnerAccess Free Manufacturers can and are encouraged to send 1WorldSync your content on a regular basis by emailing it to cs-support@1worldsync.com. You should include your active product list with PN#s and descriptions, price sheets, data sheets...
Why has my SKU still "In Production" for so long?
If 1WorldSync does not have enough information in order to complete the build of this product's content, or the content is not yet found for the SKU. You can help provide us with the necessary information we need to complete the SKU by submitting a...
Does 1WorldSync offer Rich Content such as videos, 360 spin, showcases, inline etc.?
Yes, we do! 1WorldSync provides rich content syndication through its ContentCast™ platform, which is a separate service from PartnerAccess™. ContentCast™ utilizes the content assets that manufacturers already have, such as rich imagery, video, inter...
Why is my products content not showing up on a particular Channel Partners website?
There can be several reasons why your product content is not on a particular Channel partner's website. Some possible reasons would be: The channel partner has not requested the content for this particular SKU from 1WorldSync yet.The product is "Not...
Why is content on the Partners product page different from what I submitted to 1WorldSync?
There can be various reasons why this happens. Below are some common examples: The content you are seeing on the partner's website is not 1WorldSync's content and thus does not match what we have in the PartnerAccess portal.1WorldSync's structured c...
Why can’t I change 1WorldSync’s standardized product description?
1WorldSync’s Standardized Product Descriptions are generated by key technical attributes from Extended Specifications and are not a free-flow text field. However, if there is incorrect information within the description, you may submit a correction ...
When should I contact a Channel Partner?
The time to contact the Channel Partner is when you see that the content is correct in the PartnerAccess Portal but is not rendering correctly on the partner's website. This is the time 1WorldSync recommends that the Manufacturer contact that partic...
What is the difference between Main Specifications and Extended Specifications?
Main Specifications is a short technical datasheet generated out of atomic attributes built from Extended Specifications, containing only the most important product features. Whereas Extended Specifications is an in-depth technical datasheet also ge...
What are Premier Channel Partners? What are the benefits of this feature?
Premier Channel Partners are your most important Channel Partners you would like to release new product content in advance of the rest of the Channel Partners. You may select who your Premier Channel Partners are by choosing from a list of 1WorldSyn...
How do I change my catalog filter settings?
To change your filter settings: Click on Settings.Click on Filter Settings.Select Markets you would like to include or not include by checking off the respective box(es.Click on Categories to choose which categories you would like for your filter.Se...
What is a filter? Why would I want to use a filter?
The Market/Category filter in the PartnerAccess application will allow you to easily manage the markets and categories that you care about the most, showing the most relevant information. If you are looking after only several specific categories and...
What is 1WorldSync Creation Date?
1WorldSync Creation Date is the date 1WorldSync first received a request to build the content for this SKU.
What happens if I upload content into the "Submit Unstructured Content" button?
Unstructured content is stored and ONLY used if needed as an exception by our content researchers. The "Submit Unstructured Content" button is not to be used for edits. Rather, a PartnerAccess Premium Manufacturer should submit an enriched catalog f...
What are the Production Statistics?
Production Statistics are a depiction of the number of SKUs 1WorldSync has produced datasheets on for your catalog and the corresponding statuses. Total SKU Quantity: Total number of SKUs in 1WorldSync's catalog since our existence.SKUs Released: Qu...
How do I view the content that has been created for a SKU?
Type in your MFG PN# into the "search" box function in the upper right-hand corner. Click on the match that comes up, and there you will see the content that 1WorldSync has for your particular SKU.
How do I update my product image?
You can update your products image by going to the particular products data sheet within the PartnerAccess portal, and click on the "Images" component found on the left had side and click on "delete" to delete the image and/or "add" to add the new i...
How do I see which Channel partner is receiving content for my product(s)?
In PartnerAccess Premium, you can see who receives content for your product line by: Click on Reporting> Dissemination. You can click on the "Delivery Count" for a full list of SKUs that particular partner has received from 1WorldSync.In addition, s...
How do I ensure my content is not released before the product launch date?
In PartnerAccess Premium, you may specify a particular product's launch date by taking the following steps: 1) Search for your product.PN# using the "search" function in the upper right-hand corner of the portal. 2) Pull up the desired PN#. 3) Withi...
How do I manage (add/delete) users on my account?
The Master User is the responsible party to manage user access for the account. They can add and delete users as desired. If you are not the Master User and do not know who is, and you wish to have someone added as a user, please contact our Support...
How can I track the content production status of my SKU?
Once 1WorldSync receives a content build request for your SKU, you can view the production status by searching for the particular PN# in the search box in the upper right corner. Once the match is found, you can refer to the "Status" section on the ...
How do I submit a claim/correction to my products content?
You can submit a claim/correction for your product's content in the PartnerAccess portal by going to your product's data sheet and clicking on the "edit" function on the right-hand side of the content. For image claims, click on the "Image" tab, an...
How do I delete a SKU or all my SKUs from your system?
1WorldSync does not delete old SKUs from the system even after they are discontinued by the manufacturers. This is because your Channel Partners might still be selling through old stock or may need the data for reporting. However, a Manufacturer can...
How can I track the changes I have made to my SKUs?
You may track all changes and corrections on your SKUs in the Corrections section of Reporting. Click Reporting. Click Corrections. A summary of Corrections will appear with the Status for each correction submitted.
How do I request 1WorldSync to build new SKUs for my product line?
Manufacturers with a PartnerAccess Premium subscription may easily add/request 1WorldSync to build a new product to be added to their catalog. To upload a single product: Click on Catalog. Click on the "Enrich Catalog" button. Select "Add a single p...
How do I submit my content to 1WorldSync?
PartnerAccess Standard Manufacturers can and are encouraged to send 1WorldSync your content on a regular basis by emailing it to Contact our Support. You should include your active product list with PN#s and descriptions, price sheets, data sheets, ...
How do I contact Customer Support
The Master User is the responsible party to manage user access for the account. They can add and delete users as desired. If you are not the Master User and do not know who is, and you wish to have someone added as a user, please contact our support...
What is the Product Content Production Process?
When 1WorldSync receives a content build request for a SKU from a Channel Partner or a Premium MFG (Brand), we gather publicly available product content (primarily from the manufacturer's website) and combine it with content uploaded by the manufact...
What is "DataSource"?
DataSourceTM is a 1WorldSync product that provides product content to power online catalogs of technology resellers, retailers, distributors, and marketplaces. DataSource streamlines catalog development with on-demand, multi-vendor, and multi-lingual...
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