Hello, 1WorldSync Customers and Solution Partners. On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-mach...
We are pleased to report that we completed the necessary patching of any systems where vulnerable versions of Log4j were identified in our applications. These instances are updated to Log4j 2.16 as of Dec 16, 2021, Log4j 2.17 as of Dec 20, 2021, and...
Good morning. Our tech teams are working on an access issue preventing users from logging into Item Management Production. The incident is escalated and being reviewed. I will post more updates as they are available. As part of the issue this mor...
Environment: Production Impacted Application: Item Management / DAM Description of Issue: Customers and agents are unable to upload images into DAM in Production IM. We escalated to our technology teams via normal channels and they are investigatin...
Good morning. We are seeing slowness in IM when searching for GTINs in the Simple and Advanced Searches. This issue was already escalated to our technology teams who are investigating. I will provide more updates here as they are available.
Good afternoon. Currently, there is a backlog of transactions that are impacting IM, AS2 (Machine to Machine), and other Batch processes. Our technology teams are aware of and monitoring this closely. We apologize for any inconvenience and will p...
Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machin...
The 1WorldSync engineering team is working to resolve an issue impacting IM users trying to export a catalog of items into FUSE. There is a workaround for exporting items as IM users can export by item via the Simple or Advanced search. The issue ...
We are seeing a recurring issue for some customer GTINs where they are unable to access and make updates to GTINs in Production IM. When some IM information providers work with some GTINs, they get the connection error and are forced to log out of IM...
Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machin...
Good morning. We identified a backlog of transactions in the IM Production environment. The issue was quickly escalated to our Application team who confirmed an issue and are continuing to monitor it after restarting some backend processes.
Update 10.7.21 Our Development team working to implement some indexing changes for a hotfix this evening related to these residual issues in PI/VIP. Until resolved, we will likely see a backlog with transaction delays, access issues logging in, or g...
There is currently a backlog of transactions in IM that could cause delays in processing. We identified a few large customers who sent huge amounts of data all at once that created this backlog. We will continue to monitor and post updates here. W...
Our technology and Service Desk teams identified a backlog of transactions today after one of our large customers sent a large batch to us. At this time, the backlog is over 150,000 transactions. Our Application team is monitoring the situation and w...
Good afternoon and Happy Friday. This afternoon we are seeing delayed transactions due to a backlog. Our Application team is monitoring the issue to determine when the backlog will be resolved. We apologize for any inconvenience.
Good afternoon. A ticket was raised this afternoon as our systems have a 12,000 transaction backlog at the moment that we estimate will resolve in the next 2 hours. Our Application team is monitoring the issue and working to resolve it as quickly ...
Good morning. Our teams identified an issue with items not registering with the Global Registry. Our Application and Service Desk teams are working on the escalation to the Global Registry. The Service Desk is updating our IVR. Other updates wil...
Our technology teams identified an issue that created a backlog of transactions in our Production Applications. We are working to resolve this issue as quickly as possible. I will provide more updates as they are available. We apologize for any i...
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