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Knowledge Base Articles

Incident - Connection Issue With Wakefern

Please be advised that Wakefern is currently experiencing a technical issue which is preventing Wakefern from retrieving publications through the GDSN into the Wakefern internal system and returning CIC messages. This includes all publication types....

JustinW by Moderator
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Incident - Connection Issue With Kroger

Hello, We do apologize for any inconvenience caused. We’ve been informed that some suppliers are currently experiencing technical issues that may be affecting item submission to Kroger. Kroger’s technical team is actively investigating the issue and...

JustinW by Moderator
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  • 32 comments
  • 2 kudos

Backlog of Transactions to PI/VIP

1WorldSync technical teams identified a large backlog of transactions in Product Introduction (PI / VIP).  Due to the size of this backlog, it will take hours for the messages to be completely processed and for the backlog to clear.   Note:  Please ...

1WorldSync phone system

Hello, We do apologize our phone system is currently not working. We are contacting our vendor to work through the issue to restore access. We will follow up with any updates in this article.

JustinW by Moderator
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  • 3 comments
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Item Management Icons

Team, We have identified the menus icons in our Production and Pre-Prod Environments are not displaying fully. The menu options are still operational, they do not display as expected. See the images below. We will advise once we have further details...

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jcharles by Moderator
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McLane Publications

We identified an issue that is impacting publications arriving in Mclane's Product Introduction. Our technology teams are actively investigating this issue's root cause and resolution. We will post more details as they become available. Thank you.

jcharles by Moderator
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Backlog for Inbound iIM Transactions - 4.5.24

Good afternoon and Happy Friday.  Our technical teams identified a backlog of transactions in Item Management today.  Customers are seeing delays with item uploads and updates.  The systems are processing but transactions are taking longer to due to...

1WorldSync Scheduled Mainteance

1WorldSync will utilize the scheduled maintenance windows for application enhancements and updates. During these maintenance windows all 1WorldSync Useriterfaces, including IM and PI/VIP, will be unavailable. Batch processing will also be down during...

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February 26, 2024 Incident - GDSN Messaging

We have identified an issue impacting inbound GDSN messages from recipients and data pools. This issue will also impact responses from the Global Registry, including registration response messaging. We will post updates here as we make progress on r...

JustinW by Moderator
  • 443 Views
  • 1 comments
  • 1 kudos
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