1WorldSync Incident - November 16, 2021

[CommunityJedi22]

We are seeing a recurring issue for some customer GTINs where they are unable to access and make updates to GTINs in Production IM. When some IM information providers work with some GTINs, they get the connection error and are forced to log out of IM and log back in.

We are working with the Infrastructure team as we suspect this is related to IM being placed behind the WAF recently. This is not impacting all customers but we are tracking the ones who do report the issue in the Master Ticket. 

[Leah_Saragusa]

I have two GTIN's this is happening to today. No matter what I'm trying to do with the item I get the error. I've logged out, cleared cache, etc. I just loaded these items via FUSE this morning and they aren't even published yet but a trading partner is waiting on them. Is there an update on this issue?

[CommunityJedi22]

Hello, for now, we are correcting this by IP address.  Can you go to Google and type "What's my IP?" or you can go to https://www.ipchicken.com/

Once you have that, please share with me...

[Tkentosh]

Hello

I continue to receive this same message on several of our GTINS - can you assist in getting this corrected for our GLN?

[CommunityJedi22]

Can you private message me your IP address by Googling "What's My IP?"