1WorldSync Customer Community

Incident - users can't log in into item management

Hello 1WS Team, our Team can't access 1WS item management, when trying to login there is no response. Thank you in advance for checking it. KR, Ana Sramek, Mondelez

Upcoming Maintenance for 1WS Applications - Updated 7.25.22

  Hello, 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-mac...

Item Management (IM) Experiencing Slowness

Hello, our Operations team is working to resolve the slowness we are seiing in IM this afternoon.  I will report here as soon as it is resolved on our end.  We apologize for any inconvenience and appreciate your patience.  

Update Regarding the Pre-Prod Release for July 8

This past Friday, July 8th, we were scheduled to deploy our IM and PI Releases to PreProd.  The PI release did go to PreProd,  however, the IM release was put on hold temporarily.  We will provide updates in the community when this release is schedu...

Maintenance Extended in Pre-Prod to 7:00 PM ET

Hello.  Our tech teams are extending today's maintenance release by one hour.  It will conclude by 7:00 pm ET today, July 8, 2022. Friday, July 8, 2022 – Pre-Production  - This Window is Extended Until 7:00 pm ET Product Introduction (PI) Item Manag...

Item Management (IM) Experiencing Slowness

Hello, our Operations team is working to resolve the slowness we experienced in IM this afternoon.  I will report here as soon as it is resolved on our end.  We apologize for any inconvenience and appreciate your patience.  

Scheduled Maintenance - June 2022

Hello, 1WorldSync Customers and Solution Partners.   On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-mac...

1WorldSync Critical Incident - June 6, 2022

We are experiencing two issues this morning and want to make sure you are aware as we work to resolve these as quickly and resolutely as possible.   Catalog responses (catr) are not processing back to IM customers as expected.  Item updates arrive i...

Upcoming Maintenance Saturday, June 11, 2022

The 1WorldSync Security team has been in the process of implementing more security controls to protect the 1WorldSync's infrastructure. As part of this effort, we are planning to integrate further protection into our website: PRODUCTINTRO.1WORLDSYNC...

1WorldSync Critical Incident - May 31, 2022

There was a very brief issue this afternoon that prevented users from accessing the Community, IM, PI/VIP, and UMA.  This was quickly resolved and if you are reading this, now that I can post it, you should be good to go.  Please let us know if you ...

1WorldSync Backlog of Transactions for IM

Hello.  IM is experiencing a large backlog of transactions due to the unusually high volume sent by customers.  You could see delays with responses and extracts from IM.  I will post any other updates here as they are available.

1WorldSync Critical Incident - May 3, 2022

1WorldSync is investigating the incident this morning that occurs when users attempt to log into Production IM.  IM is spinning for long periods of time even after users log out and try again.  I will post more updates here as they are available.  W...

AS2 Communication Issue for FDA & 1WS

Please note we are working on an AS2 update with the FDA which is likely impacting some response times.  We met with the FDA late last week and expect to get it resolved with them soon.  I will update here as soon as connectivity with the FDA is res...

1WorldSync FUSE Uploads & Extract Backlog - April 20, 2022

There is a backlog of FUSE transactions due to the high volume and large extracts that were requested.  We apologize as the system is working through the backlog.  Processing times can take longer due to the size of the backlog and some of the large...

1WorldSync Critical Incident - March 24, 2022

Hello.  There is a current incident occurring with DAM in the Production environment.  Our technology teams are working to resolve this issue.  I will post updates as we make progress.

1WorldSync Critical Incident - March 23, 2022

Hello.  There is a current incident occurring with DAM in the Production environment.  Our technology teams are working to resolve this issue.  I will post updates as we make progress.

1WorldSync Critical Incident - March 22, 2022

1WorldSync is experiencing an issue in Production and Pre-production IM and with Production AS2 messaging.  Our technology teams are actively investigating these issues and looking to resolve them quickly.  I will post updates here as they are avail...

Scheduled Maintenance 2022

1WorldSync Critical Incident - February 23, 2022

Currently, we are experiencing an issue that is preventing images from uploading into DAM in IM and PI/VIP.  Our technology teams are working to resolve this.  I will update you here as we have confirmation and updates.

1WorldSync Critical Incident - February 10, 2022

1WorldSync is experiencing issues with sending GS1 responses from 1Worldsync recipients. Our team is working to find the root cause and to start sending CIC responses to our suppliers. We will provide more details here as available.