There is a backlog of FUSE transactions due to the high volume and large extracts that were requested. We apologize as the system is working through the backlog. Processing times can take longer due to the size of the backlog and some of the large...
Hello. There is a current incident occurring with DAM in the Production environment. Our technology teams are working to resolve this issue. I will post updates as we make progress.
Hello. There is a current incident occurring with DAM in the Production environment. Our technology teams are working to resolve this issue. I will post updates as we make progress.
1WorldSync is experiencing an issue in Production and Pre-production IM and with Production AS2 messaging. Our technology teams are actively investigating these issues and looking to resolve them quickly. I will post updates here as they are avail...
Currently, we are experiencing an issue that is preventing images from uploading into DAM in IM and PI/VIP. Our technology teams are working to resolve this. I will update you here as we have confirmation and updates.
1WorldSync is experiencing issues with sending GS1 responses from 1Worldsync recipients. Our team is working to find the root cause and to start sending CIC responses to our suppliers. We will provide more details here as available.
1WorldSync is experiencing a backlog of transactions that are impacting batch transactions. It appears a large customer sent a large number of files that created the backlog our team and systems are working to resolve. I will provide more details ...
Hello, 1WorldSync Customers and Solution Partners. On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-mach...
We are pleased to report that we completed the necessary patching of any systems where vulnerable versions of Log4j were identified in our applications. These instances are updated to Log4j 2.16 as of Dec 16, 2021, Log4j 2.17 as of Dec 20, 2021, and...
Good morning. Our tech teams are working on an access issue preventing users from logging into Item Management Production. The incident is escalated and being reviewed. I will post more updates as they are available. As part of the issue this mor...
Environment: Production Impacted Application: Item Management / DAM Description of Issue: Customers and agents are unable to upload images into DAM in Production IM. We escalated to our technology teams via normal channels and they are investigatin...
Good morning. We are seeing slowness in IM when searching for GTINs in the Simple and Advanced Searches. This issue was already escalated to our technology teams who are investigating. I will provide more updates here as they are available.
Good afternoon. Currently, there is a backlog of transactions that are impacting IM, AS2 (Machine to Machine), and other Batch processes. Our technology teams are aware of and monitoring this closely. We apologize for any inconvenience and will p...
Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machin...
The 1WorldSync engineering team is working to resolve an issue impacting IM users trying to export a catalog of items into FUSE. There is a workaround for exporting items as IM users can export by item via the Simple or Advanced search. The issue ...
We are seeing a recurring issue for some customer GTINs where they are unable to access and make updates to GTINs in Production IM. When some IM information providers work with some GTINs, they get the connection error and are forced to log out of IM...
Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machin...
Good morning. We identified a backlog of transactions in the IM Production environment. The issue was quickly escalated to our Application team who confirmed an issue and are continuing to monitor it after restarting some backend processes.
Update 10.7.21 Our Development team working to implement some indexing changes for a hotfix this evening related to these residual issues in PI/VIP. Until resolved, we will likely see a backlog with transaction delays, access issues logging in, or g...
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