Hello, 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-mac...
Hello, our Operations team is working to resolve the slowness we are seiing in IM this afternoon. I will report here as soon as it is resolved on our end. We apologize for any inconvenience and appreciate your patience.
This past Friday, July 8th, we were scheduled to deploy our IM and PI Releases to PreProd. The PI release did go to PreProd, however, the IM release was put on hold temporarily. We will provide updates in the community when this release is schedu...
Hello. Our tech teams are extending today's maintenance release by one hour. It will conclude by 7:00 pm ET today, July 8, 2022. Friday, July 8, 2022 – Pre-Production - This Window is Extended Until 7:00 pm ET Product Introduction (PI) Item Manag...
Hello, our Operations team is working to resolve the slowness we experienced in IM this afternoon. I will report here as soon as it is resolved on our end. We apologize for any inconvenience and appreciate your patience.
Hello, 1WorldSync Customers and Solution Partners. On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-mac...
We are experiencing two issues this morning and want to make sure you are aware as we work to resolve these as quickly and resolutely as possible. Catalog responses (catr) are not processing back to IM customers as expected. Item updates arrive i...
The 1WorldSync Security team has been in the process of implementing more security controls to protect the 1WorldSync's infrastructure. As part of this effort, we are planning to integrate further protection into our website: PRODUCTINTRO.1WORLDSYNC...
There was a very brief issue this afternoon that prevented users from accessing the Community, IM, PI/VIP, and UMA. This was quickly resolved and if you are reading this, now that I can post it, you should be good to go. Please let us know if you ...
Hello. IM is experiencing a large backlog of transactions due to the unusually high volume sent by customers. You could see delays with responses and extracts from IM. I will post any other updates here as they are available.
1WorldSync is investigating the incident this morning that occurs when users attempt to log into Production IM. IM is spinning for long periods of time even after users log out and try again. I will post more updates here as they are available. W...
Please note we are working on an AS2 update with the FDA which is likely impacting some response times. We met with the FDA late last week and expect to get it resolved with them soon. I will update here as soon as connectivity with the FDA is res...
There is a backlog of FUSE transactions due to the high volume and large extracts that were requested. We apologize as the system is working through the backlog. Processing times can take longer due to the size of the backlog and some of the large...
Hello. There is a current incident occurring with DAM in the Production environment. Our technology teams are working to resolve this issue. I will post updates as we make progress.
Hello. There is a current incident occurring with DAM in the Production environment. Our technology teams are working to resolve this issue. I will post updates as we make progress.
1WorldSync is experiencing an issue in Production and Pre-production IM and with Production AS2 messaging. Our technology teams are actively investigating these issues and looking to resolve them quickly. I will post updates here as they are avail...
Currently, we are experiencing an issue that is preventing images from uploading into DAM in IM and PI/VIP. Our technology teams are working to resolve this. I will update you here as we have confirmation and updates.
1WorldSync is experiencing issues with sending GS1 responses from 1Worldsync recipients. Our team is working to find the root cause and to start sending CIC responses to our suppliers. We will provide more details here as available.
1WorldSync is experiencing a backlog of transactions that are impacting batch transactions. It appears a large customer sent a large number of files that created the backlog our team and systems are working to resolve. I will provide more details ...
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