1WorldSync is experiencing a backlog of transactions due to an extremely large amount of data sent by a supplier on July 19 and July 20. As a result, there is a backlog of transactions that we are working to process.
This afternoon, 1WorldSync encountered an application issue that is impacting the search database. The search functionality will work for any items that existed before today’s incident but new ones are not yet showing in search results. We also beli...
Description of Issue: Good morning. Our Application issue is investigating and working to resolve an issue impacting inbound messages from suppliers that are sent via AS2 as well as issues with responses going out that read "Scheduled Production in ...
Environment: ProductionImpacted Application: Item Management, Batch Processing Description of Issue: Our Application team identified a few issues in IM that created a backlog of transactions that has been in place this afternoon. We are working th...
We apologize as we encountered an issue in our applications this afternoon that required us to restart servers after maintenance was applied. Those servers were rebooted and are expected to have all systems running normally in less than 15 minutes....
In case you missed it, the upcoming large release is scheduled to be implemented in Production on May 15, 2021. Attached you will find the Release Notes with details on other resources to help you prepare. You can, of course, also ask questions i...
Today, 1WorldSync identified an issue that is impacting inbound AS2 messaging to us. Customers using AS2 connectivity are unable to connect with us and receive a "503" error when they try to do so. We identified a supplier who is sending unusual, la...
The 1WorldSync Application team identified an issue with the slowness of message transaction processing in Item Management. A handful of suppliers sent some very large message transactions that slowed our systems and created a backlog. The Applicati...
Environment: Production Impacted Application: Item Management Description of Issue: Customers and Service Desk Agents reported slowness when logging into Item Management and when trying to perform search and other functions. The incident was report...
Last evening, the 1WorldSync Application team identified an issue with the slowness of message transaction processing in Item Management. A handful of suppliers sent some very large message transactions that slowed our systems and created a backlog...
Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machin...
Priority Level: P3 Master Ticket: SDU-355532 Incident Status: Open Incident Opened: 3.1.21 at 3:13 pm EST Incident Closed: Open Environment: Production Impacted Application: Item Management Description of Issue: Service Desk agents and customer...
This afternoon, Service Desk agents and some customers reported issues accessing playlists in Enhanced Item Management. The Basic playlist is no longer present and when users attempt to search for other playlists, no search results appear. The issu...
On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machine (M2M) communications, AS2 inbound messages to 1W...
Environment: Production Impacted Application: Product Introduction / VIP (Kroger, Albertsons, McLane) Incident Status: Resolved Incident Opened: 1.27.2021 at 1:28 pm EST Incident Closed: 1.27.2021 at 1:47 pm EST Description of Issue: This afternoo...
Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machi...
Our technology teams identified an intermittent AS2 incident and are working to resolve it. It is possible, if you send to 1WorldSync during this time, you could encounter an error message and would need to re-send your information to us. I will up...
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