1WorldSync Customer Community

Scheduled Maintenance for July & August 2021

1WorldSync Transaction Processing Backlog - July 20, 2021

1WorldSync is experiencing a backlog of transactions due to an extremely large amount of data sent by a supplier on July 19 and July 20.  As a result, there is a backlog of transactions that we are working to process.  

1WorldSync Critical Incident - July 8, 2021

This afternoon, 1WorldSync encountered an application issue that is impacting the search database. The search functionality will work for any items that existed before today’s incident but new ones are not yet showing in search results. We also beli...

Scheduled Maintenance for July 2021

1WorldSync Critical Incident - June 21, 2021

Description of Issue: Good morning. Our Application issue is investigating and working to resolve an issue impacting inbound messages from suppliers that are sent via AS2 as well as issues with responses going out that read "Scheduled Production in ...

1WorldSync Critical Incident - June 18, 2021

Environment: ProductionImpacted Application:  Item Management, Batch Processing Description of Issue: Our Application team identified a few issues in IM that created a backlog of transactions that has been in place this afternoon.  We are working th...

Scheduled Maintenance for June 2021

1WorldSync Critical Incident - May 17, 2021

We apologize as we encountered an issue in our applications this afternoon that required us to restart servers after maintenance was applied.  Those servers were rebooted and are expected to have all systems running normally in less than 15 minutes....

Are You Ready for Large Release May 15, 2021?

In case you missed it, the upcoming large release is scheduled to be implemented in Production on May 15, 2021.  Attached you will find the Release Notes with details on other resources to help you prepare.   You can, of course, also ask questions i...

1WorldSync Critical Incident - May 5, 2021

Today, 1WorldSync identified an issue that is impacting inbound AS2 messaging to us. Customers using AS2 connectivity are unable to connect with us and receive a "503" error when they try to do so. We identified a supplier who is sending unusual, la...

1WorldSync Critical Incident - April 28th - 29th, 2021

The 1WorldSync Application team identified an issue with the slowness of message transaction processing in Item Management. A handful of suppliers sent some very large message transactions that slowed our systems and created a backlog. The Applicati...

1WorldSync Critical Incident - April 12, 2021

Environment: Production Impacted Application: Item Management Description of Issue: Customers and Service Desk Agents reported slowness when logging into Item Management and when trying to perform search and other functions.  The incident was report...

1WorldSync Release Update - Impacts to M2M Customers for May GDSN Release

1WorldSync Critical Incident - March 30, 2021

Last evening, the 1WorldSync Application team identified an issue with the slowness of message transaction processing in Item Management.  A handful of suppliers sent some very large message transactions that slowed our systems and created a backlog...

Scheduled Maintenance for March, April & May 2021

Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machin...

1WorldSync Critical Incident - March 1, 2021

Priority Level: P3 Master Ticket: SDU-355532   Incident Status:  Open Incident Opened: 3.1.21 at 3:13 pm EST Incident Closed: Open   Environment: Production Impacted Application: Item Management Description of Issue: Service Desk agents and customer...

1WorldSync Critical Incident - February 8, 2021

This afternoon, Service Desk agents and some customers reported issues accessing playlists in Enhanced Item Management.  The Basic playlist is no longer present and when users attempt to search for other playlists, no search results appear. The issu...

Scheduled Maintenance for February 2021

On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machine (M2M) communications, AS2 inbound messages to 1W...

1WorldSync Critical Incident - January 27, 2021

Environment: Production Impacted Application: Product Introduction / VIP (Kroger, Albertsons, McLane) Incident Status: Resolved Incident Opened: 1.27.2021 at 1:28 pm EST Incident Closed: 1.27.2021 at 1:47 pm EST Description of Issue:  This afternoo...

Technical Flash Maintenance - January 29, 2021

Hello 1WorldSync Customers and Solution Partners, On the dates listed below, 1WorldSync will perform maintenance during the standard maintenance window (see chart). During this period, the systems indicated will be unavailable. For machine-to-machi...