IM Issues & Messages

Issue Logging In to 1WS Applications

Hello, we identified an issue that is impacting customers when logging into 1WS applications. Our technology teams are actively investigating this issue. I will post more details here.

Incident - Connection Issue With FDA

Hello, our technology teams are working with the FDA to resolve an ongoing connection issue that is preventing transactions to and from them. We apologize for the inconvenience and will update you as it is resolved. Please post any questions you ha...

Backlog of PI/VIP Transactions - April 24, 2023

Hello, our technology teams identified a backlog of transactions for customers submitting in PI/VIP. Until resolved, Kroger, Albertsons, and McLane could see delays in receiving content from PI to their systems. The issue is identified and we are ...

IM Backlog of Transactions - Request Validation Successful - 1.28.25

Hello. 1WorldSync technology teams identified a backlog of transactions in Item Management. This backlog could impact your IM transactions and in your Worklist you will see Request Validation Successful. Please do not immediately execute the same...

Incident - Production IM Issue for Item Search, Add, and Reports Including Worklist - 1.7.25

Good afternoon. 1WorldSync teams just identified an issue in Production IM that we are investigating to repair. At this time, the issue is impacting users trying to Search for Items, Add Items, and some reports are not functioning correctly includ...

October 1, 2024 Incident Impacting Messages from VIp to Kroger

We have been informed that Kroger is experiencing an inbound network connection issue that began around midnight last night. This issue is impacting inbound messages (e.g., CINs) from VIP to Kroger. Kroger is actively working to resolve the issue an...

January 3, 2024 - Issue with Item History Report in IM

1WorldSync technology teams identified and are investigating an issue impacting the Item History Report in IM. We appreciate your patience as we work to resolve this issue quickly. I will post updates as they are made available to us. Please post...

Incident Accessing IM/PI/UMA/AS2 in Prod & Pre-Prod - November 10, 2023

Hello. This morning our technology teams identified an issue impacting the ability to access IM, PI, UMA, and AS2. We are working diligently to resolve this as quickly as possible. We appreciate your patience and apologize for any inconvenience. ...

Issue with Password Resets for IM & PI Customers

Good afternoon. Our technical teams identified an issue impacting customers needing to reset their application passwords. If you are unable to reset your password but can access this thread, please let us know and we can reset it for you on our en...

Brief System Incident 10.30.23

Hello, our systems encountered a brief issue this afternoon that was quickly resolved by our technology teams. This included an interruption of access to the Community as well. Please let us know if you encounter any residual issues. We apologize...

Incident - Quick Connect Not Accessible in IM - September 19, 2023

Hello. 1WorldSync technology teams identified an issue with the Quick Connect functionality in IM that is preventing customers from accessing this tool. We are working to resolve this issue. Fortunately, the workaround already exists and is the b...

Incident for Customer Password Reset Emails 12-5-2022

Updates made today impacted customer password resets to the Community and other 1WS applications. We apologize for the inconvenience as these issues were investigated and corrected on our end. If you have any residual issues please comment below.

Backlog of Transactions in IM for Pre-Prod - November 30, 2022

Hello. Our teams are monitoring the large backlog of transactions in Pre-Prod. We are also working with the customer who sent a very large amount of transactions in Pre-Prod to prevent this when possible in the future. We appreciate your patience...

1WorldSync Critical Incident - November 10, 2022 - Users Forced Out of Product Introduction

Hello, we identified an issue in Product Introduction that is forcing users out of the application when performing basic actions like item searches, etc. Our technology teams are investigating the issue and I will post updates here as they are avai...

1WorldSync Customer Community

Knowledge Base Articles