1WorldSync Critical Incident - May 17, 2021

[CommunityJedi22]

We apologize as we encountered an issue in our applications this afternoon that required us to restart servers after maintenance was applied.  Those servers were rebooted and are expected to have all systems running normally in less than 15 minutes.

[CommunityJedi22]

Our Application team confirmed the update and server reboot was successful.  Service Desk Agents are testing IM and so far, so good.

[ben]

The REST API seems to still be down.

Can't get catalogue response:

{'serviceError': None, 'status': 500, 'data': {'responseMessage': 'Error Occurred While Processing the RequestClosed Connection'}}

[ben]

REST API Catalogue Request:

{'responseMessage': 'Error Occurred While Processing the Request. Please find the details Closed Connection'}

[CommunityJedi22]

Good morning.  Can you please advise which URL you are calling when you get this error?

Thanks

[JMWardog]

We are encountering delays in Kroger VIP when updating product attributes in IM.  The delays have caused issues with item submissions in VIP.  Please advise if other suppliers are experiencing the same issue.

[CommunityJedi22]

Thank you for your question.  I have not received any customer questions yet today who are impacted with delays in VIP but am happy to take a look with you.  Can you provide me a GTIN example?

[ben]

These are the URL's that are not working anymore since yesterday.

https://product-api.1worldsync.com/V1/feed/catresponse

https://product-api.1worldsync.com/V1/feed/catrequest

[CommunityJedi22]

Ben, thank you for the details.  Can you please try again after an update we just made on our end and let me know what you find?

[ben]

It's working now, thank you.