I am receiving the below error. 2802 WARNING: On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must b...
I published an item (Gtin 10071072013578) to U.S. Foodservice on June 13th. I have been checking to make sure it goes through and came across a message, which is attached. Thanks!
I submitted a new item (Linked parent to child), got a pop up confirming successful set up for publication. It's been couple days and recipient cannot see it. Also Publication status show item is active but no cic review. What could be wrong? Any hel...
por favor, eu preciso de uma listagem de todos os produtos da Natural One com as NCMs e CEST. é possivel ter uma listagem?Obrigado Atenciosamente / Muito Obrigado.Andre Batista SantosE-mail: [email protected] Tel. 11 97504 9519Av. do progr...
I've downloaded a template for PRO SPORTS APPAREL (956). I've filled out the spread sheet for 1 item. Ive then uploaded said item. The issue I'm having is it says its been "uploaded" it shows me no error's. However it says under Items processed is 0 ...
I´m receiving the following message: "Your parent and child direct link quantities should match your parent Item Total Count of All Products (totalQuantityOfNextLowerTradeItem)" when trying to publish my product to McLane. I need to publish a master ...
Good morning team! I have encountered an error message regarding the Shipping Container Quantity, which I had never had to deal with before. The Gtin is 20071072094482. Please, see screen shots attached. Thanks in advance!
I receive the following error when attempting to publish the case of a case-each hierarchy to the Kroger API: Nutrient Basis is required when Consumer Unit Indicator is True and Type of Labeling equals NUTRITIONAL PANEL At the each level, I ha...
i am trying to link my items together (eaches, displays and cases) for McLane but keep coming up with error messages. I am unable to link and publish items. Need help ASAP. I have called and emailed for over a week and not getting any assistance.
Good morning team! Our items were migrated to 1WS recently from VIP and I have noticed a number of errors popping up with items that have already been synchronized with other customers, even though I have not published them to Kroger API yet. Please,...
In Pre-PROD under GLN 0016000110007 we are trying to send retailer specific images. The error we receive says the Error is to be Investigated. Can someone please look at the XML and tell us what we are doing incorrectly to send retailer specific im...
Item Management is not responding to Item Data, Worklist etc
Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...
Good morning team! I have a number of items that need to be updated for Gordon Food Service, which includes images. Can I still use the "Change by Refresh" method for the information to go through or would I need to republish all the items after they...
I need to create IMF codes. I am stuck on a validation error that requires a Component Description if I have a Component number. I am caught in a circle.Description:Kroger has asked for these codes to be created yesterday. I have been working on it ...
Has something else changed with the Kroger API Certification Queue? I have published to GLN 0838016000123 and receive the notice that Kroger brand items must be published to the Kroger Syndigo GLN 0011110000002....Do I publish there first and then t...
Why would we receive an End Availability Date Time must be current or future datedREVIEW message from a Trading Partner on an item that was discontinued for 9 months? The Start Availability date was July 24, 2018. The End Availity and Discontinued d...
Please help. I cannot do a wide open search when I am logged into my account to see the list of users. Why?
Do we have any idea when the new 2026 AS2 certificates are coming out and the schedule?
We previously used 1worldsyn for Wegman and other vendors for a short period, during which we set up and published 34 items for these vendors.This year, Amazon has required us to implement GDSN, so we imported all SKUs(about 250 SKUs) through API alo...
Hello, I have been trying to publish on Amazon, and according to a training video, it stated that I need to publish the highest hierarchy (for us, this would be "Case"). Is this correct? I have attempted to publish both "Each" and "Case," but I'm u...
Is there a way to upload images in bulk? Doing so in item management is going to take many man hours. How can this process be done in a large batch?
Hi - we are trying to figure out the best/perfect time to change packaging images when syndicating to customers. We will change our packaging slightly - maybe fat changed a bit in the nutrition facts panel or the appetite image changes on the packag...
I have >30K GTINs publication status = Delete_Pending in IM. How long does it take to delete? Is there a way to expedite the process?
I am trying to decide which option is best to select for the Packaging Type Code for bulk juice items we sell in tanks, like a tanker truck, as 'Tank' is not an option. Nothing else is a clear option.Thanks.
I am trying to set up a floor ready display (product type: display) and I am encountering the error below: How can I fix this? The Ti-Hi is 6x1. The gross weight of 1 display is 23.48lb. If all of following three attributes are provided, then gross...
Can I edit the image in 1WS while in transition? Below is the image showing in my portal
I've been working on this pallet for months. Our contact at a division of Kroger sent us a screenshot of our pallet in their system. It should the following: KLN 11448 665.280 1/1 54 CT 0 UNCL R POT CHPS PLLT 3061415607906 CONSUMER SIZE. ...
Good morning, We received a communication from Tony Crumpton, CMO of The United Family stating that their new website and app launching in Spring 2026 will source product images and information exclusively from Syndigo or Salsify, with additional a...
I have a GTIN that was published and we received a Review Message that was ReasonCode Other with comment of "Your item submission is older than 120 days. Please update any outdated information and resubmit if the item is still needed". We've review...
