Good morning, I had a few synchronization errors and when I went in to correct them, below is what I received back. I'm not sure if this means the whole publication failed or just the update. Can you please tell me what I need to do to get these clea...
Why are we seeing these types of errors when we upload a FUSE file? see attached.
SYSCO is requiring us to select values for Buy American Provision Compliance, including providing a Certificate of Origin - Buy American Provision and indicating Yes or No to certify that all products distributed by Alpha Baking Company, Inc. are man...
I am having trouble publishing case items and units in multiple hierarchies. Let me explain: I need to link my product cases to the units that will go in my display, but they are also linked to a pallet item, which seems to be causing a problem.Does ...
Is anyone else experiencing performance issues with Item Management? I've tried searching for GTINs and checking statuses under Reports, but none of the searches are returning any data or results? I've re-booted and cleared my browsing history. Am I ...
I have entered several items of a particular type of product that we now are going to discontinue. I now need to remove, delete, discontinue them or whatever the proper process is. They have not been published to anyone. They do not have images added...
Hello! I need some help with our item hierarchy setup. Currently, I have a child GTIN (EA) linked to a parent GTIN (case). I’m now trying to also link that same child to a KIT that will contain all variants and multiple quantities. I can see in our c...
Good morning team! Please, see screen shot attached showing an error message from U.S. Foodservice that I have not seen before and can't seem to find how to address it. Thanks in advance!
Hello I have 2 items that are linked to the wrong Child. I deleted the Publication yesterday. It should be complete by now, right? It is showing Publication DELETE for 10032020006004(US) was successful andPublication DELETE for 10032020003003(US) ...
Any help is MUCH appreciated! I’m looking for clarification and assistance on a recent publication that completed with warnings but is showing an error icon in my Worklist. Below are the publication details and the context around the issue: Publicati...
Good morning, I really hope I can explain this clear enough to get some help. I'm setting up a new item for Walmart with an existing child that is in a couple other cases published to other customers. This child is going from a lay down bag to a stan...
Good afternoon, I'll need to update the access for our broker going from VIP to IM. Can you please tell me the best option for our broker in the IM Role selection? Thank you! A_Flower
I am going to be setting up a new customer and they want me to add a DSD, I have never done this before, can someone give me directions? You have to add a dsd authorization spreadsheet for division 34 and add Intercounty vendor number
I’m reaching out regarding an issue I'm experiencing with the new Fuse upload template. I have a large number of GTINs that are not being linked to the correct parent GTINs. When modifying the GTINs, I am encountering the following errors: For the c...
Good morning, S. P. Richards is asking me to publish some items to them, however, I'm not finding a trading partners form for them. Is it normal for a customer not to require a TPF be filled out? Can I publish without one? Thanks! A_Flower
Hi Team, Could you please let me know the solution to below cic message. What action should I take to resolve this? Net Package Quantity/Net Content UOM - This field is required.Please send a Change by Refresh message. Thank you. Nitesh Kumar
Good morning team! I was checking my worklist (like I do everyday) and found a peculiar "recipient" showing up with a message of "received." Please, see screen shot showing some of them (there's a lot more). I have been updating a number of items fo...
How can you see the entries the way our customer would see them instead of in the data entry mode?
Good morning, I'm reading further in depth on Kroger API, and I kind of feel like I may have messed things up. Thinking I would get a jump start on the process, I activated the Kroger playlist and filled in all the necessary attributes, before I fill...
I was adding an image to an item and I saw that the name next to the image has a typo. How can I correct that? I changed the other places it had the same typo, but can't access this one. It should be 12" not 126".
What is the best practice for managing discontinued Private Label (PL) items in IM under our GLN? For database "optimization", is it best to request deleting the GTIN from our GLN in 1WS and the GS1 Registry? Since they are PL GTIN's we potentially ...
Is there a backlog? Been stuck on REQUEST VALIDATION SUCCESSFUL for some time.
I'm getting the following errors when trying to publish to Wakefern and I can't find how to clear them. The item is coffee so there won't be any values for any of the codes listed. Percentage of Daily Value Intake is required for these Nutrient T...
Hello, I'm trying to publish, 3 to start with, items to Gordon Foods. They say failing per GFS contact. I didn't at all see any error messages in the worklist (no red/yellow notification), until i realized, if i clicked on them, it actually did say...
I saw where I had used the wrong UPC for my each product, so I withdrew my products and waited 25 hours to start working on this again. When I went into Item management to link the UPC that I should have used in the first place it will not let me lin...
I cloned an item yesterday to enter a new item in but had to immediately get out of it due to another project. Is there a way to delete this item so I can try to clone again? I don't want to have to manually enter everything if there's a chance to ...
Hello, I have to change the amount of cases to a pallet, and their ti/hi. do i have to delete publication to the (3) customers that they were published to? I did try to just go in and save and do it, but i hear, it didn't work. I didn't republish a...
I tried publishing my first product using Kroger's new API and it was rejected because it does not meet Kroger's Style Guide Standards for not having a marketing message, images, or feature benefits. Our product is a bulk item that we sell directly K...
Another SYSCO requirement, where would these fields be found in Product Management? Thanks!
