CIC message error

[niteishk]

Free Form Text to be populated by the Data RecipientPlease send a Change by Refresh message. - Package Height- In Box Cube Dimension (Volume) is inconsistent with height/width/depth calculation

Free Form Text to be populated by the Data RecipientPlease send a Change by Refresh message. - inBoxCubeDimension - In Box Cube Dimension (Volume) is inconsistent with height/width/depth calculation

GTIN-

00000446582702

Please let me know what needs to be done with these messages.

[Theo · Accepted solution]

Hello @niteishk, thanks for continuing the use of the community.

I have reviewed your request, and the reason you are receiving that error is due to the values you have entered for those items under the Volume attribute. The Volume is calculated using the formula Height × Width × Length. Upon checking the GTIN you have mentioned, it seems that the value entered is higher than what it should be based on the calculations.

14.625 X 12.01 X 12.01=2,109.51

2,109.51 Inches=1.220 Cubic foot

Thanks!

[niteishk]

Thank you @Theo 

[CommunityLord_]

Hi @niteishk,

We appreciate your time and please let us know if you have any other questions. 

Thanks,