Good morning,We've recently acquired a new item, and the kosher certificate is in a pdf format. Can you please tell me how I would go about uploading a pdf file, and what location I would do this in IM? Thanks in advance!A Flower
Anyone having issues publishing items today? I have tried to publish items this morning and they have not appeared in the retailer Product Introduction portals yet.
This item passes validation under the Lowes Playlist but still comes back with an error. 0014746648123:CIC999:The value for Packaging Material is not a value that is acceptable to Lowes:CHANGE_BY_REFRESH_MESSAGE:Please send a Change by Refresh messa...
How do I add selections to my Item Attribute Sets? I have a set list of items but I don't see the Temperature Information Section or the Country of Origin Section?
Good afternoon,Can you please tell me what I should enter in "Manufacture name" field? Is it the company that actually makes the product or the company that owns the product? I'm asking because we recently purchased Bit-O-Honey, and I'm not sure what...
When Publishing your items to Wal-Mart do you only Publish the Case Hierarchy and the Each will follow?Or do you need to Publish the Case & the Each? It seem like some of the Attributes of the Each don't migrate over to Wal-Mart after it's been Publi...
I can see US Foods when I enter their GLN but when I publish to them the system fails. What am I missing?
Hello, Do I need to Re-publish an item when making basic cosmetic changes such as wording and making all descriptions uniform OR can I just save the item changes?
Good morning, I am trying to make adjustments to some of my images in IM and I keep getting this message: I am trying to take the “Image Facing” out on some of my images. Can you please tell me why I am receiving this message? I've attached an imag...
Hello! Thank you for reaching out to us via our Customer Community! Can you please provide the error that you are seeing when trying to publish to US Foods? For reference, the US Foods GLN is 0758108000001.
How can we Publish to Wal-Mart using the Wal-Mart Playlist if we don't have a Product Image.Is there somewhere you can put in a place holder?
Good morning,I saw a post on here earlier about broken images, and I too, am having that same issue. It's been going on for a couple of days.Thanks!A Flower
Hi All!! New to 1Sync --- where can I see an item's IMF # that was previously published?
Please see attachment.1. Additional Identifier - Supplier assigned product code is required: All supplier product code fields within Classification & Identification are completed. Where are other "Supplier assigned product code" fields located?2. Mai...
When publishing an item, should you select Case and the items linked to it OR just select the case?
Hello everyone,When entering a CASE item, on the GS1 Trade Identification Key section, should this list the GTIN 14 and the same Case GTIN number OR should this list the GTIN 12 and the Package upc 12 digit number?
We are having the problem with our images not showing up again...all it shows is the broken page image (see pic). We had this happen a few months ago and y'all fixed it somehow...
Is there a way to get certain lines to populate when I create a new items? For example, when I create an item, there are a lot of lines that are yes/no. It takes a lot of time to put these in when on every item, they are always the same. Also the ...
When creating a new item, I'm now asked to enter a 14 digit GTIN when before I only entered 12 digits. Am I to put two zeros in front of the UPC? Example - old way - 01018104162. New way?? - 0001018104162.Thanks for any help.
We have a bunch of new reviews today....some say we should really have images (Farner-Bocken). A bunch of others say all images should be jpegs (US FOODS). All of the items with reviews have images that are jpegs. What is going on here....images a...
I have an item showing up in review with this message: Image: Marketing High Resolution Image attachment is required, Marketing High Resolution Image attachment should only be a JPG or JPEG image. Does anyone know what that means? All of my images in...
When I export data, the spreadsheet only shows one component of the category, such as Nutritional Information. The spreadsheet will have the first item in this category, which usually is calories, but none of the other items are listed. How can I p...
Bunch of these in worklist..."Synchronization as initial load for GTIN 100xxxxxx....completed with warnings"Dig deeper you getRegistration attempt : 2020-09-20 13:13:10.0Error / Warning statusError is 10021300501223: 234: One or more of the GTINs in ...
Why do we constantly have reviews saying INVALID URL. We didnt change anything...why do we have to constantly go in and delete the picture and re-add? When you have thousands of items and 5-6 pics on each, that becomes rather time consuming...
We're receiving the following errors for 2 of our items: A Duplicate Top Level GTIN already exists in the Supply Catalog. A Duplicate Top Level MPC already exists in the Supply Catalog. We don't see any duplicates in our catalog with these GTINs in I...
What is the file naming rules for a beauty shot. Images of the case or product are GTIN#_C1CB or C1LB or C2NA for examples. Also, what would the Product Image be categorized as?Sandi
Hello,[After this message originally posted, I see that it is in the Walmart section.I was only given a list of options of "Discussion" without saying what category. I apologize in advance for being in the incorrect category]Under the "Content Readin...
