Hi, I am receiving the following message when I try to submit my NEW entries. How do I find out what is the brand/sub-brand that was used within Kroger systems during set up? I have been consistently using the same brand name in all my NEW entries. ...
We had an GTIN that was deleted before 1Worldsync issued the rule of not re-using GTINS. Can we re-use this GTIN now? It was an item from 2009 and was deleted from the system in 2018.Thank you!AFlower
I am trying to publish an item and on publish step 1 of 2: Select Recipient there are No Recipients available. I type in account in the search field and nothing comes up.
Could you provide the list of nutrient type codes (tag name) to be used in FUSE to load the nutrition fact as a simple view (main nutrients). Example, do we use FAT, FAT- or FATNLEA ?
Is there any backlog or other issues that would impact processing in IM? I requested a download and also uploaded a file over an hour ago - no response. Thanks
I have a display unit that holds 108 units which are the total of 7 different items. I linked the eaches by quantities to the display GTIN but have this error: Your parent and child direct link quantities should match your parent item Quantity of Nex...
Hello, I keep getting an error message saying I did not fill in Net Wt and UOM, even though this information is filled in. The message is below: PI5001 Net Content & UOM (netContent) is required on consumer units and base units for Target Market (U...
Hello, What is the next step after item has been entered and successfully saved? Do I List the item? How does it get uploaded or published to Kroger? Thanks!
I have a display unit that holds 108 units which are the total of 7 different items. I linked the eaches by quantities to the display GTIN but have this error: Your parent and child direct link quantities should match your parent item Quantity of Nex...
Hi, Please explain how Base unit is different from Consumer unit? If Consumer unit would be the item with the UPC code that the consumer is buying, how is this different from Base unit? Any examples would be greatly appreciated. Thanks!
Hello, Can you confirm that it is possible to send GLN specific information via GDSN? For example, if we have customer specific Marketing Messages, do we designate who will recieve the data by the GLN published along with that information? Thanks!
How is Base unit different from Consumer unit? If consumer buys a jar of peanut butter, is this also a base unit? Thanks!
I am getting an error for a McLane publication I have never recieved before. My item 20747599611753 has Non GTIN Pallet information populated and I have never populated the attribute number of items per pallet Number of Items/Pallet and Number o...
Hello,We received a notification from Merchants Food service that one of our items is not generating a Data Sheet URL. MFS said that when all fields are filled in correctly they will receive an export file for that item with a link to the Data Sheet....
Hi - We are doing testing the the Pre-Prod environment and we are not receiving messages back for the record status. Is Pre-Prod backed up? Thanks!
Hello! I was wondering where I can find the dropdown for the Global Classification Codes. Thanks!
Where do I change the date for this item? UPC code 851034008506
Hi there, Could you help clarify the difference between these, is the first one specific to the number of eaches and the other one to the number of cases in a layer? Number of Trade Items Per Pallet Layer/Non GTIN Pallet Ti Number of Items in a Com...
Hello, Can you share how ea are linked to the case? Do I need to specify this in the FUSE sheet tab 'FS-link' or is the linking systematically done when uploading ea and case fuse sheets? Thanks for your insights.
I am stuck in a vortex in my head and I need help getting out. Someone here who is not in data sync questioned my volume calculations. They said because it is a can you have to do the whole formula with PI and such. But when I started this I had...
Why is Allergen Type Code information needed as required field? I am trying to add a non-food item and none of the allergens apply. Is there a N/A or None option? Thanks!
I get an error message but does not tell me why I cannot upload digital asset photo?
Please review my GTIN 20747599731550 i have been trying to get the calculations to work for 3 days now on this heirarchy and every math I have completed is showing it should be valid but its not allowing publication die the a net weight issues
Hello,I'm not used to 1world sync. Upon cutomer request, I created a new item by cloning an existing one. I succeded to update all the data & to publish it. But i don't see any section with the ingredient statement. Is it normal? Thanks
Hi - I've been trying to set up a couple shipper display items and run into the following error when setting up the hierarchy: Base Unit Indicator (isBaseUnit) should only be true for the lowest level Item in the hierarchy. If ChildTradeItem/gtin i...
We have always had two GLN's in our company but recently decided to only have one. So far I have published to all customers using the old GLN with the new GLN and contacted them. We are planning to delete publications from the old GLN next week. I...
Hello! We were able to log-in after the outage yesterday, and are working on sending items to Walmart. Everything we've uploaded today has been stuck on either PENDING SYNCHRONIZATION or FAILED - SENDING TO SUBSCRIBER. Is there an issue with item syn...
I have ANOTHER pending GTIN. I have a feeling it was because I have a Topco playlist on there and there is warnings about images and such...which this is a new product so I don't have images. Your playlists are becoming more of a problem than a sol...
I have an Item that was set up incorrectly as a case with eaches when the case is actually the sellable unit. Since the item has already been published how can I change it to the correct set up?
I am unable to log into IM. What is the ETA to have this fixed? Thank you!
