08-20-2025 08:40 AM - edited 08-20-2025 08:41 AM
Hello. We have identified an issue that is impacting the ability to search for GTINs and pull reports in Item Management. Our technology teams are actively investigating this issue. We will post more details here.
Please ask any questions in the comments below.
You can see real-time updates when we encounter application incidents by subscribing to the Im Issues & Messages board HERE. On the far right, you will see “Options” with the three-dot kabob menu; click it to see the option to subscribe. You will receive email updates when we post in this area.
Hello, we have an update for today's incident. The issue is resolved, but it created a backlog of transactions. There is a UI backlog and one impacting general transactions (AS2, FUSE, API)
The transactions are flowing now, and the backlog numbers are reducing.
Hello. We are still working on processing the current backlog mentioned in the reply from yesterday. We do apologize for the inconvenience caused by the backlog.