_Ask A Question for Item Management (IM)

UIN/McLane numbers

Is there a way to look up the McLane number for an item that I set up?AndIs there a way to look up the UIN number for a case that I set up?Thank you!

CIC Please advise the product of activity

I have an items status description that says 'please advise the product of activity' does anyone know what this means? Thank you

I keep running into the issue that when submitting items to various retailers, the responses they send back (that you can see in reports>sync status) don't match what is in 1WS. It appears the field descriptions are for Syndigo or some other data pro...

Validation error

I published two items for in-store signage for Kroger and in the worklist it states validation error. I validated the items prior to publishing. How do I determine what the issue is so I can resolve it?

Remove items from Content Rediness

Hello. How do I remove items that are listed under "Content Rediness" that say I can't access them? These are items that shouldn't be in there. Thanks.

Resolved! Publication Delays

There appears to be a delay in processing publications today. We are still waiting for publications to come through to us from early this morning. Is this a known issue?

Resolved! pre-prod sync errors

The last update to pre-prod appears to be generating numerous sync errors that are getting sent to our test system. We did not send any AS/2 messages to trigger these. I would paste a view of the enormous work list but I don't seem to have permissio...

Packaging Material Type Code

Good morning, I'm trying to validate an Item with Wakefern playlist. Warning message: "Packaging Material Type Code is required" This filed is not empty, I'm not able to validate with the current value. I have to remove Wakefern playlist to continue ...

Resolved! GPC - NACS Category code

Newbie Question: Is anyone using or requesting the National Association of Convenience Stores (nacs) Category Definitions as an attribute? We are onboarding Data Sync Direct and working out a strategy for the GPC vs. our current Class/Subclass desi...

Resolved! Walmart Publication activity

I published items to McLane and Walmart yesterday and am not seeing activity on the Walmart side, is there any delays in their pulling data right now? I checked items history and worklist and don't see any indications that there was an issues with t...

Cloning an existing Item

We issue 12 Digit UPC's for Case and Each, for Lowes we need GTIN's with an Hierarchy. Can I take our existing Item in 1WS and Clone it, then update the UPC/EAN to the Case GTIN?

GLN Not Listed

I have a customer that has a GLN to publish to, but they are not listed on 1WS. How can I get this content published to them?

Content Readiness section is blank

Hello, The Content Readiness section in IM is blank. I have signed out and back in plus tried multiple browsers. Any suggestions? Thank you Vince

Resolved! IM Preprod slow?

I sent an XML file with some PUBLICATION ADDs to preprod 1.25 hours ago, and nothing's in the worklist. Is IM Preprod slow today?

Kroger-CIC review error

Hi we are getting below CIC error from Kroger, Do let us know what needs to be done to resolve this.10011110100914:CIC999:Item Returned for Review:THIS PROCESS IS NOT USED FOR THIS ITEMTHIS PROCESS IS NOT USED FOR THIS ITEM10011110100945:CIC999:Item ...

Changing Item Info

Can I change item info after I have registered but not published an item?

Publications are not getting to Kroger's VIP, is there an issue?

We are M2M with 1WS and Kroger. GTIN 00016000220508 was published to Kroger, and is not in VIP. I have had this issue before and I was told that a CIN number hasn't generated. Do you have any timeline on when this publication will reach VIP?

Resolved! New users to platforms

I need to set up two new users into IM/PI platforms. They are under a separate GLN than my admin account so I don't know how to have them gain access.

Resolved! Can we delete comments

Is there any way we can delete comments once they're entered into the little envelopes? I made a comment on an item thinking it was the case, and it's the unit. Thanks! A_Flower

Nutrient Content Contained Error

I keep getting this error: Nutrient Quantity Contained and Nutrient Type Code are required when Measurement Precision is populated. Nutrient Quantity Contained Nutrient Type Code How has everyone solved this error? When I validate, I get the err...

Resolved! Wakefern Review

Good morning, I have a few Wakefern items in review state, and they are validating at each hierarchy. I have the Wakefern playlist activated, but nothing is showing up. Do you have any suggestions on how to get these out of the review state? Thanks i...

SLTL0005 : Dependant attribute (grossWeight/grossWeight) is not present.

We are getting this error but are not sure why. SLTL0005 : Dependant attribute (grossWeight/grossWeight) is not present. WE have gross weight in the document, we actually exported this document after loading 1 product manually.

fUSE SHEET UPLOAD ERROR

HiWhen i try to upload fuse sheet through quick upload below error comes:Mandatory attribute(s) or group(s) (componentInformation/componentNumber) not found with the segment.Kindly help to resolve this error.

Resolved! Export Report - backlog?

Is there another backlog with item exports? Thank you

Resolved! Withdrawing a publication

Is there a guide to the steps to follow to withdraw publication of items no longer produced?

unsubstantiated Warning

I am getting a warning about Feature Benefits and Marketing message on a McLane publication, yet the attributes are populated on EVERY LEVEL of the hierarchy (Usually I would only populate these on the Base level) . I could use some insights to under...

Resolved! Sync Status Report

I'm in inquring to the status of Sync Status Reports. Is there a issue with them? I have tried quite a few times today, but am not receiving a notification in the message section that I can download the file. I have a coworker who is experiencing the...

Please review these publications

I am not clear if the issues I am having with my publications are related to this back log, one of these is from yesterday and I am not seeing any progress. Can you check these specific publications to see if this is actually an issue on my end?

Resolved! Error Messages in IM (CIC)

Good morning! I continue to receive error messages even after updating the issues in certain items. Your help in this matter is greatly appreciated. Please, see images below. Thanks!

System slowness

Anyone else continuing to experience slowness within IM? It is taking forever to process queries and status resets. This has been an on-going issue for us for 2 weeks now with only minor improvement on some days. Do we know what the root cause(s) is/...