_Ask A Question for Item Management (IM)

Resolved! Attribute question - Uniform Resource Identifier

What information is being requested in the field: Uniform Resource Identifier?

How do I correct the weight on a published item that has not been sold?

I created a new item in IM with an incorrect weight on the consumer unit and case. It was then published to several customers. I have now been told that the weight is wrong on the consumer unit and consequently on the case. Since labels and boxes ...

Product is Pre-priced Where to find this in 1 World Sync?

Hello! I received a request to enter pre-pricing information which I have never entered in 1 World Sync. Anyone know where this is located? I looked under pricing and there was nothing about pre-pricing. This is for Kroger. Thanks!

Dam errors

Anyone else receiving ginormous errors when trying to upload images? About connection being shutdown and broken pipes?

Errors not belonging to us

Good afternoon, I have errors showing up that are for items not belong to us. Can you please tell me how to get rid of them? I'm attaching a screen shot of the items. Thanks! A_Flower

Global List Price

Hello, Can you please confirm what the Global List Price is - is it what retailer pays for the product unit or what the end consumer pays (MSRP)? Thanks!

Extreme delays on exporting, any improvement expected in near future?

I saw a message last week that there were delays in item management due to very large exports in the que. Is that still the case? I submitted an export of 33 items early this morning and still hasn't processed.

Resolved! Delete a GTIN

I have to delete GTIN 00851034008971, I have put this in as a display and I already have a Display GTIN. This GTIN was supposed to be my each container which that GTIN is 00851034008716, so I am not able to link my products together because it is rec...

Resolved! Items created in IM, never published and now are discontinued. What action to take to remove?

We have items on our list of unpublished items that are now discontinued. Should they be removed from this list and if so, how do we do that?

How to submit to retailer

Hello, How do I submit to retailer once item is Listed? Can you please share step by step or screenshot? thanks!

Review Messages

Has anyone else been receiving constant "Review" messages stating that the number of items per pallet needs to be listed but the information is already in there? Also, "Review" messages stating that the Non-GTIN Ti Hi needs to be blank, but it alrea...

iHow to verify brand name

Hi, I am receiving the following message when I try to submit my NEW entries. How do I find out what is the brand/sub-brand that was used within Kroger systems during set up? I have been consistently using the same brand name in all my NEW entries. ...

Resolved! Re-using a deleted GTIN

We had an GTIN that was deleted before 1Worldsync issued the rule of not re-using GTINS. Can we re-use this GTIN now? It was an item from 2009 and was deleted from the system in 2018.Thank you!AFlower

Recipient List is unavailable when trying to publish an item

I am trying to publish an item and on publish step 1 of 2: Select Recipient there are No Recipients available. I type in account in the search field and nothing comes up.

Nutrition type code (tag name) FUSE

Could you provide the list of nutrient type codes (tag name) to be used in FUSE to load the nutrition fact as a simple view (main nutrients). Example, do we use FAT, FAT- or FATNLEA ?

Slow Processing 04/20/2022

Is there any backlog or other issues that would impact processing in IM? I requested a download and also uploaded a file over an hour ago - no response. Thanks

Resolved! Display with eaches error about quantities

I have a display unit that holds 108 units which are the total of 7 different items. I linked the eaches by quantities to the display GTIN but have this error: Your parent and child direct link quantities should match your parent item Quantity of Nex...

Net Content error message

Hello, I keep getting an error message saying I did not fill in Net Wt and UOM, even though this information is filled in. The message is below: PI5001 Net Content & UOM (netContent) is required on consumer units and base units for Target Market (U...

How to publish info to retailer

Hello, What is the next step after item has been entered and successfully saved? Do I List the item? How does it get uploaded or published to Kroger? Thanks!

Resolved! Display with 7 items cannot validate

I have a display unit that holds 108 units which are the total of 7 different items. I linked the eaches by quantities to the display GTIN but have this error: Your parent and child direct link quantities should match your parent item Quantity of Nex...

Base unit vs Consumer unit

Hi, Please explain how Base unit is different from Consumer unit? If Consumer unit would be the item with the UPC code that the consumer is buying, how is this different from Base unit? Any examples would be greatly appreciated. Thanks!

GLN Specific Data

Hello, Can you confirm that it is possible to send GLN specific information via GDSN? For example, if we have customer specific Marketing Messages, do we designate who will recieve the data by the GLN published along with that information? Thanks!

Base unit vs Consumer Unit

How is Base unit different from Consumer unit? If consumer buys a jar of peanut butter, is this also a base unit? Thanks!

Hierarchy error

I am getting an error for a McLane publication I have never recieved before. My item 20747599611753 has Non GTIN Pallet information populated and I have never populated the attribute number of items per pallet Number of Items/Pallet and Number o...

Merchants Data Sheet URL

Hello,We received a notification from Merchants Food service that one of our items is not generating a Data Sheet URL. MFS said that when all fields are filled in correctly they will receive an export file for that item with a link to the Data Sheet....

Pre-Prod Backed Up?

Hi - We are doing testing the the Pre-Prod environment and we are not receiving messages back for the record status. Is Pre-Prod backed up? Thanks!

Resolved! Global Classification Codes

Hello! I was wondering where I can find the dropdown for the Global Classification Codes. Thanks!

discontinuedDateTime shall not be older than effectiveDateTime minus six months

Where do I change the date for this item? UPC code 851034008506

Resolved! Ti&Hi clarification

Hi there, Could you help clarify the difference between these, is the first one specific to the number of eaches and the other one to the number of cases in a layer? Number of Trade Items Per Pallet Layer/Non GTIN Pallet Ti Number of Items in a Com...

FUSE - linking | hierachy

Hello, Can you share how ea are linked to the case? Do I need to specify this in the FUSE sheet tab 'FS-link' or is the linking systematically done when uploading ea and case fuse sheets? Thanks for your insights.