Resolved! IM Preprod slow?
I sent an XML file with some PUBLICATION ADDs to preprod 1.25 hours ago, and nothing's in the worklist. Is IM Preprod slow today?
Forum Posts
Kroger-CIC review error
Hi we are getting below CIC error from Kroger, Do let us know what needs to be done to resolve this.10011110100914:CIC999:Item Returned for Review:THIS PROCESS IS NOT USED FOR THIS ITEMTHIS PROCESS IS NOT USED FOR THIS ITEM10011110100945:CIC999:Item ...
Changing Item Info
Can I change item info after I have registered but not published an item?
Publications are not getting to Kroger's VIP, is there an issue?
We are M2M with 1WS and Kroger. GTIN 00016000220508 was published to Kroger, and is not in VIP. I have had this issue before and I was told that a CIN number hasn't generated. Do you have any timeline on when this publication will reach VIP?
Resolved! New users to platforms
I need to set up two new users into IM/PI platforms. They are under a separate GLN than my admin account so I don't know how to have them gain access.
Resolved! Can we delete comments
Is there any way we can delete comments once they're entered into the little envelopes? I made a comment on an item thinking it was the case, and it's the unit. Thanks! A_Flower
Nutrient Content Contained Error
I keep getting this error: Nutrient Quantity Contained and Nutrient Type Code are required when Measurement Precision is populated. Nutrient Quantity Contained Nutrient Type Code How has everyone solved this error? When I validate, I get the err...
Resolved! Wakefern Review
Good morning, I have a few Wakefern items in review state, and they are validating at each hierarchy. I have the Wakefern playlist activated, but nothing is showing up. Do you have any suggestions on how to get these out of the review state? Thanks i...
SLTL0005 : Dependant attribute (grossWeight/grossWeight) is not present.
We are getting this error but are not sure why. SLTL0005 : Dependant attribute (grossWeight/grossWeight) is not present. WE have gross weight in the document, we actually exported this document after loading 1 product manually.
fUSE SHEET UPLOAD ERROR
HiWhen i try to upload fuse sheet through quick upload below error comes:Mandatory attribute(s) or group(s) (componentInformation/componentNumber) not found with the segment.Kindly help to resolve this error.
Resolved! Export Report - backlog?
Is there another backlog with item exports? Thank you
Resolved! Withdrawing a publication
Is there a guide to the steps to follow to withdraw publication of items no longer produced?
unsubstantiated Warning
I am getting a warning about Feature Benefits and Marketing message on a McLane publication, yet the attributes are populated on EVERY LEVEL of the hierarchy (Usually I would only populate these on the Base level) . I could use some insights to under...
Resolved! Sync Status Report
I'm in inquring to the status of Sync Status Reports. Is there a issue with them? I have tried quite a few times today, but am not receiving a notification in the message section that I can download the file. I have a coworker who is experiencing the...
Please review these publications
I am not clear if the issues I am having with my publications are related to this back log, one of these is from yesterday and I am not seeing any progress. Can you check these specific publications to see if this is actually an issue on my end?
Resolved! Error Messages in IM (CIC)
Good morning! I continue to receive error messages even after updating the issues in certain items. Your help in this matter is greatly appreciated. Please, see images below. Thanks!
System slowness
Anyone else continuing to experience slowness within IM? It is taking forever to process queries and status resets. This has been an on-going issue for us for 2 weeks now with only minor improvement on some days. Do we know what the root cause(s) is/...
Ask Questions About the Sunset of the Solution Center Here
Have questions about these changes, please ask here. We are sending additional communication from our Marketing team as well.
Trade Item Feature Benefit
I am trying to publish, and can't see a "publish" button. I am trying to validate, but getting an error that states "WARNING: 3 Feature Benefits (in the same language) are recommended for Consumer Units." I typed in some product benefits (e.g. organi...
Unable to access training videos
I was able to watch the getting started video but when I try to access the "How to add a new item" video I get this error message:You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back b...
Exempt from Nutritionals
If we are exempt from having to post nutritionals, is there a way to not have to populate 0's in all the nutritional spots? Zeros are not necessarily correct, but we have to fill those slots in order for it to get through. There must be something I ...
Albertsons Review
Good afternoon, I have an item published to Albertson's with a review message. The GTIN is 00030800195002. I've verified the protein is entered, but can't seem to get this review to disappear. I've attached a screen shot of the message. Can you pleas...
Why can't a customer see my new product?
I have posted a new products. I clicked Save and Verify and everything completed and it didn't return any errors. Yet, I was notified that a customer of ours can't find it based on the GTIN we gave them. Is there something I am missing on either of o...
Slow Performance
Hello, I'm experiencing intermittent slowness in IM when linking item to create a new subscription. I received the following feedback when reviewing the worklist "Your transaction has been requested. Please check back later to review the transaction...
Resolved! IM Access
Is IM down today? I am not able to log in. I get a file that downloads when i try to login in. Any help is appreciated.
Discovery icon no longer available
I am trying to add items to discovery and the icon is not there. This is the last step to get items over to Kroger so they can request them and I can publish. Did the Discovery icon move to another location?
Resolved! IM not available
IM has been extremely slow again today and now it is not available after freezing. I'm receiving this error - 503 service temporarily unavailable. Anyone else having issues?
Resolved! IM Error Code 2837 - New Validation IM 8.28
Hi - we are in the middle of testing our new GDSN data source in pre-prod and we have started receiving the following error: 2837 : For a Nutrient Header class, the Nutrient (CHO-) and Measurement Precision Code (APPROXIMATELY) must be unique. This ...
IM Very Slow
Why is IM so slow today? Also, no matter what saves or validates the spinning circle in the center of my screen won't disappear. I can't get any work done because it literally takes 10 minutes or more to do maintenance to a single item.
Resolved! deleting a published item from a specific GLN
Is there a quick way to delete published items from specific GLN's? I am looking at SuperValu/UNFI and I have several GLN's that have been retired that I need to delete my published items from. Thanks!
