_Ask A Question for Item Management (IM)

Resolved! 654: netContent AV is invalid

Hi, Can someone tell me what this Error means? Thank you!

PI Pre-Prod

I see a link to Pre-Prod PI from Item Management and from the general login screen but i cannot access it. There is no access checkbox in UMA. Does anyone have any insights on how to get access and with access, which customers are on the PI Pre-pro...

Resolved! 654: platformTypeCode X2 is invalid

Hi , does anyone know how to solve this Sync Exception report error? 654: platformTypeCode X2 is invalid Thanks

Barcode Symbology

My item validates but I am getting an error when I publish - Barcode type for this GTIN does not have a matching Barcode Symbology. How do I correct this? I don't see a field for Barcode Symbolgy.

Publishing Error

I am trying to publish an each and a case to Lowe's but I am getting an error - Ordering Unit Indicator (isOrderableUnit) must be true for at least one GTIN within a hierarchical configuration. Lowe's will order by the case. The each (008191750000...

error message 1009

I have an error indicating that the Information provider Target market combination not present to modify Global Data and Target Market attributes This is for our GLN 0747599000010 and I am trying to help them come to speed using IM, I have never reci...

Resolved! Item Management missing options

my tool bar which usually shows options of export, publish etc is currently only showing a link to sales SLick?

Resolved! Export Report

Just wanted to check to see if there is some type of backlog with item exports. Status shows as processing, but I have not received any of my export reports back.

Resolved! Kroger VIP error

I have published an item to kroger and keep getting this error in PI, but when I go in to edit the item all of these are left blank. I also tried to go into IM to correct but cannot find anything to correct. KR5447 Manufacturer Suggested Retail Pric...

What is order sizing factor?

Can someone explain Order Sizing Factor? This explanation isn't making sense to me. A trade item specification other than gross, net weight,or cubic feet for a line trade item or a transaction, used for order sizing and pricing purposes.

Resolved! How can i get rid of old requests of discontinued items?

Good morning, I have a couple of subscribers in IM with requests of items that are either discontinued or not our items at all. Is there a way to delete these requests? For example: UNFI has 180 items requested with 53 not created. When I click on th...

Resolved! Cannot Locate the hi attribute that is erroring on my import file

I received an error on my CSV report but have no idea where to find this specific attribute to address SLTL6212 : For item 20747599423776, attribute hi requires a numeric value.Â

Valid Values for Recipient Category/ Destination

Is there a valid value table for the FUSE attribute recipient Catagory / Destination? I know i can go into IM and select from a drop down, but what I am looking for is the language convention to understand how to populate this in FUSE For example ...

Request subscription from retailer

Hi , does anyone know how I'd go about doing this? specifically Sysco? Thanks

Bulk Update Items - Discontinue Date

Can I update multiple products at once? Specifically have 500 items in my catalog I want to discontinue. Is there a bulk update tool?

Access Denied on Training Module from solution center

When i tried to play educational videos, error came access denied in solution center.

Online User Guide

Where do I find the Online User Guide?

Image resolution

Good morning, My images are showing up in IM with 118x118 dpi file resolution description when they are 300x300 dpi. The File Resolution Description box is greyed out, unlike the other attributes. This is for item 00030800300086. I've attached a scre...

error report

I am getting the following error on the attched fuse file and I cannot see where the issue is as i have data in the indicated attribute field ERROR: SLTL6209 : For item 00747599700910, attribute tradeItemFeatureBenefit/featureBenefit requires a val...

Resolved! Publication is unrecoginized by recipient

Hello - Trying to publish 5 initial load items to Merchants Foodservice GLN1100001016556. A sync status report indicates that publications are not recognized by Merchants Foodservice. The Pub-Sub mismatch is clear. A publications report is attached. ...

Digital images

I am having difficulties deleting images from asset manager. I won't allow me to delete. Anyone else having issues?

Resolved! country of origin statement

are there any implications of changing the country of origin from US to Austria as teh items are made, packaged and shipped from Austria, but we repalletize them to distribute. SHould the country of origin reflect that.. OR are there any implication...

CIC Error - Prep Serving Info

Hello,We've been receiving the CIC error below and cannot find the section or attribute we need to complete. When we search the Item Attributes Set we can't find what section needed to be completed. Can you please help?Preparation Serving Information...

2798 Warning

Good morning - I am receiving the below warning. I attribute is in 1WS and I have even tried to re-publish to Kroger. Any suggestions? 2798 WARNIN Number of Items/Pallet (numberOfItemsPerPallet) must be provided.

Publishing to a new Customer

We currently only publish a small number of items for 2 customers (Kroger & McLane) which both have their own Item Management subscriptions required. Today I need to publish to a new customer (Performance Food Group) and it's the first this has come...

Resolved! Inner Pack

Good morning, I'm getting a review from PFG and I'm not sure what needs done. It is referring to the inner pack. I asked them what this meant, and below is their reply: "Based off the description, I would say the inner pack is 10.4oz (or the pop coun...

Error Message VITA and VITC

I am receiving the following message on several products. These are not blank values so I please advise why I am seeing the message. Status Detail : 000 10637876007160:CIC999:Nutrition Panel Nutrient Vitamin C method unknown (VITC-) or Vitamin C (VI...

Resolved! Export report / slow processing ?

Our export reports are not received after 45 min. (FUSE). Are there any issue?

Image error on New Item

What does "same image cannot be assigned to multiple image attributes" error mean? I'm also getting the error - "Planogram Straight on Front Shot Image - same image cannot be assigned to multiple image attributes". I only have one image attached to...

synchronization error - Gross Weight (grossWeight) of the parent Item must be >96% of the sum of the

I am getting a synchronization error regarding the weight. I have corrected the error but the message still appears. This is the error message- 10076539042108: 326: Gross Weight (grossWeight) of the parent Item must be >96% of the sum of the child It...