_Ask A Question for Item Management (IM)

Ask Questions About the Sunset of the Solution Center Here

Have questions about these changes, please ask here. We are sending additional communication from our Marketing team as well.

Trade Item Feature Benefit

I am trying to publish, and can't see a "publish" button. I am trying to validate, but getting an error that states "WARNING: 3 Feature Benefits (in the same language) are recommended for Consumer Units." I typed in some product benefits (e.g. organi...

Unable to access training videos

I was able to watch the getting started video but when I try to access the "How to add a new item" video I get this error message:You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back b...

Exempt from Nutritionals

If we are exempt from having to post nutritionals, is there a way to not have to populate 0's in all the nutritional spots? Zeros are not necessarily correct, but we have to fill those slots in order for it to get through. There must be something I ...

Albertsons Review

Good afternoon, I have an item published to Albertson's with a review message. The GTIN is 00030800195002. I've verified the protein is entered, but can't seem to get this review to disappear. I've attached a screen shot of the message. Can you pleas...

Why can't a customer see my new product?

I have posted a new products. I clicked Save and Verify and everything completed and it didn't return any errors. Yet, I was notified that a customer of ours can't find it based on the GTIN we gave them. Is there something I am missing on either of o...

Slow Performance

Hello, I'm experiencing intermittent slowness in IM when linking item to create a new subscription. I received the following feedback when reviewing the worklist "Your transaction has been requested. Please check back later to review the transaction...

Resolved! IM Access

Is IM down today? I am not able to log in. I get a file that downloads when i try to login in. Any help is appreciated.

Discovery icon no longer available

I am trying to add items to discovery and the icon is not there. This is the last step to get items over to Kroger so they can request them and I can publish. Did the Discovery icon move to another location?

Resolved! IM not available

IM has been extremely slow again today and now it is not available after freezing. I'm receiving this error - 503 service temporarily unavailable. Anyone else having issues?

Resolved! IM Error Code 2837 - New Validation IM 8.28

Hi - we are in the middle of testing our new GDSN data source in pre-prod and we have started receiving the following error: 2837 : For a Nutrient Header class, the Nutrient (CHO-) and Measurement Precision Code (APPROXIMATELY) must be unique. This ...

IM Very Slow

Why is IM so slow today? Also, no matter what saves or validates the spinning circle in the center of my screen won't disappear. I can't get any work done because it literally takes 10 minutes or more to do maintenance to a single item.

Resolved! deleting a published item from a specific GLN

Is there a quick way to delete published items from specific GLN's? I am looking at SuperValu/UNFI and I have several GLN's that have been retired that I need to delete my published items from. Thanks!

ISSUE WITH MASS UPLOAD

Hi There, I downloaded the excel sheet and entered in all the details for our items, I keep receiving messages that the file was not processed due to the following : I have tried this several times, any idea as to why this is happening, any advise ...

Resolved! Manage Item Confirmations

Is anyone else experiencing delays in resetting CIC status from rejected? Nothing appears to be processing this afternoon. Thank you!

item not showing in WM 360

the following item is showing received in my worklist but is not showing in the 360 system for WM. Is there any action I need to take?

Resolved! Dispatch Unit Item Description and Consumer Unit Description

Received this error from Kroger to enter data into Dispatch Unit Item Description and Consumer Unit Description.I am not able to find these attributes in 1worldSync, please help to locate Dispatch Unit Item Description and Consumer Unit Description, ...

Modify Upload not processing

I am uploading a file to modify attributes on an existing item but the file is not processing through and I am not getting any error messages to indicate issue. I am trying to update the item with additional attributes. Item number is 00747599415814...

Resolved! Items No longer needed

We have received a CIC review, kindly let us know what steps needs to be taken for this error. 10011110110661:CIC999:Item Returned for Review:ITEM REQUESTED BUT NO LONGER NEEDEDITEM REQUEST NO LONGER NEEDED

Issues with IM

Is IM down or having issues? I can log in but I am unable to pull up items. Dashboard comes up but doesn't show recent transactions. It is showing that little spinning wheel thingy..... Please advise. Thanks.

confirmation of subscriptions

I have received confirmation that our GLNS are active with Global Lindt 7610400555555, can this be confirmed with 1World? The problem is they are not receiving any of the publications even though I see the publications on my end. Additionally I nee...

TI/Tier values

10077890480783:CIC100:Please validate pallet ti/tier values and publish correction.:Additional Information Not Yet Defined~10077890480783:CIC999:ti/hi:Additional Information Not Yet DefinedCould you help on this error?

McLane Requirement Issue

I've seen other posts that have issues with the Mclane error "Is Packaging Labelled With Drug Facts is required". We are having the same issue, and none of the answers were given. There is no information about drug facts under any attribute sets. Ne...