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URGENT Mclane errors

I am getting the same errors on this item but every level of the hierarchy has the identified issues correct and it will not publish. This needs to go in this morning

I cloned an item and when I validate I am getting an error that it needs the Nutrient Type Code. Previously I didn't have fill out anything about the nutrient information on a packaged item. Has this changed? Do I need to fill out now?

Pallet information for Kroger - GTIN vs non GTIN

Hi, Can you please clarify what types of info is needed, and what is the difference between GTIN and non-GTIN items? Does one refer to Case and to Eaches? -Num of items in a Complete Layer/GTIN Pallet Ti -Number of layers per pallet/Non GTIN pallet T...

Resolved! CONTINUED ERROR MESSAGE REGARDING ITEMS ON PALLET

I am trying to resolve an error message that I continue to get regarding the items on a pallet. I have added the information and updated the date ("Refresh by Message"), but I still see the CIC with the error on it. Please, see attached screenshot. ...

FUSE Upload

When I try to upload the FUSE sheet, I get an error message that reads "SLTL0007 : The file could not be processed because an invalid Record Type was found." I have reviewed the document multiple times and all that is under the "Record Type" is "ITEM...

Resolved! ISSUE WITH IMAGES AGAIN

Hello! I just tried to add an image and it continues to give me an error message similar to the one a few days ago. Please, see screenshot. Thanks!

Resolved! Kroger Nutritionals & Prop 65 Review

Good afternoon, I have a couple of items that keep bouncing back from Kroger in IM. Both items are validating when I go into VIP, and all review items are populated. Can you please tell me what's going on? I've already reached out to our broker that ...

publishing to Mclane error

this item is erroring out with Product description and seems to not be processing through to Mclane. I have checked every level of the hierarchy and the data is there for the item

sales slick

Hi, In the sales slick, Marketing message is cut after 811 digits. However this field can contain 4000 characters in IM. Can you update the sales slick to display marketing message entirely ? Thanks Anne

Resolved! Is there a way that I can download a playlist?

Is there a way of downloading a specific playlist so we can look at what information is mapped? I'm looking through the UI and I can't see a way of doing it.

Is there a way to request a custom playlist?

Are the playlists specific to our user or are they global playlists for any customer that needs a playlist for a specific industry? Like if we use a specific playlist (e.g. SmartLabel-Food) and there's a piece of information not in that playlist that...

Resolved! GTIN not valid, would it be rejected?

If we were to enter a GTIN that was not registered with GS1, would it be rejected in this platform?

Resolved! Attribute question - Uniform Resource Identifier

What information is being requested in the field: Uniform Resource Identifier?

How do I correct the weight on a published item that has not been sold?

I created a new item in IM with an incorrect weight on the consumer unit and case. It was then published to several customers. I have now been told that the weight is wrong on the consumer unit and consequently on the case. Since labels and boxes ...

Product is Pre-priced Where to find this in 1 World Sync?

Hello! I received a request to enter pre-pricing information which I have never entered in 1 World Sync. Anyone know where this is located? I looked under pricing and there was nothing about pre-pricing. This is for Kroger. Thanks!

Dam errors

Anyone else receiving ginormous errors when trying to upload images? About connection being shutdown and broken pipes?

Errors not belonging to us

Good afternoon, I have errors showing up that are for items not belong to us. Can you please tell me how to get rid of them? I'm attaching a screen shot of the items. Thanks! A_Flower

Global List Price

Hello, Can you please confirm what the Global List Price is - is it what retailer pays for the product unit or what the end consumer pays (MSRP)? Thanks!

Extreme delays on exporting, any improvement expected in near future?

I saw a message last week that there were delays in item management due to very large exports in the que. Is that still the case? I submitted an export of 33 items early this morning and still hasn't processed.

Resolved! Delete a GTIN

I have to delete GTIN 00851034008971, I have put this in as a display and I already have a Display GTIN. This GTIN was supposed to be my each container which that GTIN is 00851034008716, so I am not able to link my products together because it is rec...

Resolved! Items created in IM, never published and now are discontinued. What action to take to remove?

We have items on our list of unpublished items that are now discontinued. Should they be removed from this list and if so, how do we do that?

How to submit to retailer

Hello, How do I submit to retailer once item is Listed? Can you please share step by step or screenshot? thanks!

Review Messages

Has anyone else been receiving constant "Review" messages stating that the number of items per pallet needs to be listed but the information is already in there? Also, "Review" messages stating that the Non-GTIN Ti Hi needs to be blank, but it alrea...

iHow to verify brand name

Hi, I am receiving the following message when I try to submit my NEW entries. How do I find out what is the brand/sub-brand that was used within Kroger systems during set up? I have been consistently using the same brand name in all my NEW entries. ...

Resolved! Re-using a deleted GTIN

We had an GTIN that was deleted before 1Worldsync issued the rule of not re-using GTINS. Can we re-use this GTIN now? It was an item from 2009 and was deleted from the system in 2018.Thank you!AFlower

Recipient List is unavailable when trying to publish an item

I am trying to publish an item and on publish step 1 of 2: Select Recipient there are No Recipients available. I type in account in the search field and nothing comes up.

Nutrition type code (tag name) FUSE

Could you provide the list of nutrient type codes (tag name) to be used in FUSE to load the nutrition fact as a simple view (main nutrients). Example, do we use FAT, FAT- or FATNLEA ?

Slow Processing 04/20/2022

Is there any backlog or other issues that would impact processing in IM? I requested a download and also uploaded a file over an hour ago - no response. Thanks

Resolved! Display with eaches error about quantities

I have a display unit that holds 108 units which are the total of 7 different items. I linked the eaches by quantities to the display GTIN but have this error: Your parent and child direct link quantities should match your parent item Quantity of Nex...

Net Content error message

Hello, I keep getting an error message saying I did not fill in Net Wt and UOM, even though this information is filled in. The message is below: PI5001 Net Content & UOM (netContent) is required on consumer units and base units for Target Market (U...