Kroger Images
How long does it take Kroger to accept images? I entered updated images months ago and they are still not accepted.
Forum Posts
Unresponsive site
Good afternoon, I've been having issues for the past few days with an unresponsive site. It's happened several times today, as well as yesterday. Are they having technical issues? I've even rebooted my computer to see if that will help, to no avail. ...
Help with XML Mapping
Hi - We are in the middle of testing a couple of additional attributes for GDSN and the current mappings we have for the attributes appear to NOT be correct since the XML is not picking them up. The attributes in question are: Packaging Marks Free F...
Shamrock Foods Publications
Hi - I am trying to publish/republish items to Shamrock Foods and it appears the publications are not going through to them. I did reach out directly to Shamrock and the subscription is in place. I know they have switched data pool providers - has ...
Resolved! Kroger VIP Error: KR14401 Serving Size is required ...
Good Morning, We are experiencing an issue in Kroger VIP when trying to submit an item. The error message we are receiving is: KR14401 Serving Size is required when Nutrient Basis Quantity Type Code equals BY_SERVING and Base Unit is equal to true. ...
Nurtient format type error
I am having issues getting my item to be compliant with US Foods due to this error: Nutrient Format Type Code reference is preferred for Food Products at the lowest level NutrientFormatTypeCodeReference On my item 00747599417504 is have all nutr...
Can you Update Company Name?
Is there a way that you can update the company name? Our company was New ThermoServ, Ltd. but about 3 years ago we updated our name to NTL-Brands, Ltd. (which was basically our initials) with several of the other companies we own under that umbrella...
Message Center - File Upload In Progress:Load Sheet (FUSE)
Starting this past week I get a copy of every FUSE sheet I upload. I receive an email (subject: Your 1WorldSync data export request) and downloadable file in the Message Center(File Upload In Progress:Load Sheet (FUSE), Your Load Sheet (FUSE) is bein...
Resolved! Item Management Dashboard
Has anyone used the Dashboard to publish items to retailers in their lists on the Dashboard? Why are not all retailers that have onboarded with us as a Supplier shown on the Dashboard?
How to delete products / GTIN
How do you delete GTIN's (products) that are published, but no longer needed?
Invalid value (Formation (20000352),30012149)
Does anyone know what this error means an how to fix it? I am trying to mark it as non active and I can't save until this error is taken care of.
Resolved! Missing recipient for publication delete in reports
Hello, It has come to my attention that the recipient isn't visible in the item history report or the worklist for publication deletes. I did find the recipient in the work list if I expanded each line but it is not in the main report line. Second...
Uniform resource identifier
Hi TeamNeed urgent help with below errors which populates after clicking on validate button.Digital Asset Type Code and Uniform Resource Identifier must both be providedDigital Asset Type CodeUniform Resource Identifier Its a very urgent request from...
Recent Publication
We recently published to a recipient (GLN: 1200109010804) and received notification of items for review (CIC). But there are no specifics on what needs to be reviewed. Can you please assist?
worldsync home page doesnt look the same there is no Dashboard
When watching the video from the for item set up it doesn't look the same so I don't know where to go there is no dashboard there is no enhanced or classic view on the top left. I use to have to use this for Sam's Club but its been years and now tha...
New Item Set up
I am attempting to set up a new item and the screen only shows the fields to "QUANTITY of NEXT LEVEL ITEMS". It will not allow me to scroll down to get to the NEXT button so I can continue on. Can you please let me know why this is happening?
New Functionality in IM for Item Recent Activity
We are used to seeing the Item Data results when searching by GTIN but have you looked at the new functionality for "Recent Activity?" From there, you can look at results from either a "Transaction" or "Synchronization" standpoint. Please let us kn...
Setting up Nutrition Label in 1 World Sync
Is there a way to enter a nutrient if it does not come up on the selection list when setting up the Nutrition Label in 1 World Sync? I am looking for L-Theanine and it doesn't come up? Thank you!
Digital Assets/Item Management M2M
Hi Team,I'm looking to better understand the M2M interface from Manufacturer to 1WS Catalog to store images. Our original digital asset is named based on the agency/provider - this URL allows global visibility to this image via this address.When we...
Resolved! LISTS - Export Function
I am having trouble exporting a list from "LISTS". I am not having any trouble creating a list; the problem happens when I choose a list to export. Nothing happens. If I try to clear or back out, the screen goes gray & I have to log out to get bac...
Variable Weight Case
I am trying to add an item. In this case hams. The retailer is responsible for weighing and pricing each ham. Hams vary in size, so I cannot add a gross weight since it is variable. However, Item Management gives me an error message stating a gro...
How to set up UMO on a case
when setting up an item that is like a "case of soda" what do you use for the UMO. For this type of item the case is the each, so we are running into conflict when setting it up. Just looking to see what others are doing for this type of item.
Resolved! Is there a backlog of transactions on the inbound side of IM
I am a supplier that I am seeing the 1WS inbound is not processing our AS2 XML files. I did see in another discussion thread that there could be a a backlog of transactions on the inbound side. Ask: Please advise if there is a backlog of transaction...
Manage Confirmations
What's up with the delays on resetting the CIC status? This is day two and I've not seen one item change status today.
Sodexo 100 gram nutritional info
We are being asked to publish items to Sodexo, and they require 100 gram nutritional information. Is there a way to input this information in the nutritional section? Thank you for your help.
Resolved! CIC error- Item returned for review
Hi,received a CIC review for Koger10011110100945:CIC999:Item Returned for Review:THIS PROCESS IS NOT USED FOR THIS ITEMTHIS PROCESS IS NOT USED FOR THIS ITEMKindly suggest a solution to this. Thank you.
Re: Kwik Trip Logistical Unit Warnings
Hello, The logistical dimensions were actually requested but are "would like to have" but they are not required. The Kwik Trip playlist is where the attributes is coming from. If you continue to see the error just know that the attributes being there...
Resolved! Can't log in to Item Management
Anyone else having this problem?
Warning message
Good morning, I have the following warning for Associated Grocers of New England, and I'm not sure exactly what it means. The only thing we have in our external file is the URL for our Kosher Certificate. I have clicked true on "Primary Image", but t...
Stopping Item Synchronization
Hello! How do we stop an item from attempting to synchronize? They are items that are no longer available but we see the message below: Synchronization of a CORRECTION for [GTIN 5613 and 5811] (US) was completed with warnings GTIN has a GDSN Registry...
