_Ask A Question for Item Management (IM)

Recent Publication

We recently published to a recipient (GLN: 1200109010804) and received notification of items for review (CIC). But there are no specifics on what needs to be reviewed. Can you please assist?

worldsync home page doesnt look the same there is no Dashboard

When watching the video from the for item set up it doesn't look the same so I don't know where to go there is no dashboard there is no enhanced or classic view on the top left. I use to have to use this for Sam's Club but its been years and now tha...

New Item Set up

I am attempting to set up a new item and the screen only shows the fields to "QUANTITY of NEXT LEVEL ITEMS". It will not allow me to scroll down to get to the NEXT button so I can continue on. Can you please let me know why this is happening?

New Functionality in IM for Item Recent Activity

We are used to seeing the Item Data results when searching by GTIN but have you looked at the new functionality for "Recent Activity?" From there, you can look at results from either a "Transaction" or "Synchronization" standpoint. Please let us kn...

Setting up Nutrition Label in 1 World Sync

Is there a way to enter a nutrient if it does not come up on the selection list when setting up the Nutrition Label in 1 World Sync? I am looking for L-Theanine and it doesn't come up? Thank you!

Digital Assets/Item Management M2M

Hi Team,I'm looking to better understand the M2M interface from Manufacturer to 1WS Catalog to store images. Our original digital asset is named based on the agency/provider - this URL allows global visibility to this image via this address.When we...

Resolved! LISTS - Export Function

I am having trouble exporting a list from "LISTS". I am not having any trouble creating a list; the problem happens when I choose a list to export. Nothing happens. If I try to clear or back out, the screen goes gray & I have to log out to get bac...

Variable Weight Case

I am trying to add an item. In this case hams. The retailer is responsible for weighing and pricing each ham. Hams vary in size, so I cannot add a gross weight since it is variable. However, Item Management gives me an error message stating a gro...

How to set up UMO on a case

when setting up an item that is like a "case of soda" what do you use for the UMO. For this type of item the case is the each, so we are running into conflict when setting it up. Just looking to see what others are doing for this type of item.

Resolved! Is there a backlog of transactions on the inbound side of IM

I am a supplier that I am seeing the 1WS inbound is not processing our AS2 XML files. I did see in another discussion thread that there could be a a backlog of transactions on the inbound side. Ask: Please advise if there is a backlog of transaction...

Manage Confirmations

What's up with the delays on resetting the CIC status? This is day two and I've not seen one item change status today.

Sodexo 100 gram nutritional info

We are being asked to publish items to Sodexo, and they require 100 gram nutritional information. Is there a way to input this information in the nutritional section? Thank you for your help.

Resolved! CIC error- Item returned for review

Hi,received a CIC review for Koger10011110100945:CIC999:Item Returned for Review:THIS PROCESS IS NOT USED FOR THIS ITEMTHIS PROCESS IS NOT USED FOR THIS ITEMKindly suggest a solution to this. Thank you.

Re: Kwik Trip Logistical Unit Warnings

Hello, The logistical dimensions were actually requested but are "would like to have" but they are not required. The Kwik Trip playlist is where the attributes is coming from. If you continue to see the error just know that the attributes being there...

Resolved! Can't log in to Item Management

Anyone else having this problem?

Warning message

Good morning, I have the following warning for Associated Grocers of New England, and I'm not sure exactly what it means. The only thing we have in our external file is the URL for our Kosher Certificate. I have clicked true on "Primary Image", but t...

Stopping Item Synchronization

Hello! How do we stop an item from attempting to synchronize? They are items that are no longer available but we see the message below: Synchronization of a CORRECTION for [GTIN 5613 and 5811] (US) was completed with warnings GTIN has a GDSN Registry...

UIN/McLane numbers

Is there a way to look up the McLane number for an item that I set up?AndIs there a way to look up the UIN number for a case that I set up?Thank you!

CIC Please advise the product of activity

I have an items status description that says 'please advise the product of activity' does anyone know what this means? Thank you

sync status descriptions

I keep running into the issue that when submitting items to various retailers, the responses they send back (that you can see in reports>sync status) don't match what is in 1WS. It appears the field descriptions are for Syndigo or some other data pro...

Validation error

I published two items for in-store signage for Kroger and in the worklist it states validation error. I validated the items prior to publishing. How do I determine what the issue is so I can resolve it?

Remove items from Content Rediness

Hello. How do I remove items that are listed under "Content Rediness" that say I can't access them? These are items that shouldn't be in there. Thanks.

Resolved! Publication Delays

There appears to be a delay in processing publications today. We are still waiting for publications to come through to us from early this morning. Is this a known issue?

Resolved! pre-prod sync errors

The last update to pre-prod appears to be generating numerous sync errors that are getting sent to our test system. We did not send any AS/2 messages to trigger these. I would paste a view of the enormous work list but I don't seem to have permissio...

Packaging Material Type Code

Good morning, I'm trying to validate an Item with Wakefern playlist. Warning message: "Packaging Material Type Code is required" This filed is not empty, I'm not able to validate with the current value. I have to remove Wakefern playlist to continue ...

Resolved! GPC - NACS Category code

Newbie Question: Is anyone using or requesting the National Association of Convenience Stores (nacs) Category Definitions as an attribute? We are onboarding Data Sync Direct and working out a strategy for the GPC vs. our current Class/Subclass desi...

Resolved! Walmart Publication activity

I published items to McLane and Walmart yesterday and am not seeing activity on the Walmart side, is there any delays in their pulling data right now? I checked items history and worklist and don't see any indications that there was an issues with t...