_Ask A Question for Item Management (IM)

Resolved! Item Registration Status

Hi - is there an extract/report we can pull from IM which shows the GDSN registry status, date and progress for all the items in our catalog?

Resolved! Kroger error on nutritionals

Good afternoon, I am getting an error on Kroger for nutritionals in IM. I've received it for several items, but I'm not seeing where I'm missing anything. I am using their list of nutritional and ingredient data sheet. Can you please tell me what I'm...

Resolved! Data Request

When a company wants to receive a new publication from my company, is there a way to for me to know about the request in IM? I am not asking about a subscription. In the current example I was told that Performance Food Group had requested we publish...

Resolved! Kroger E-Commerce Description

This field is not editable in the PI platform. Is there a reason for this? Kroger is asking for seasonal updates to the E-Comm description meaning a Year round item will be updated 3-4 times a year to add a seasonal language to the item. I can mana...

Barcode Symbology Derivable

In Classification and Identification section, what does Is Barcode Symbology Derivable mean? I never know whether to use True/False or blank? Thank you.

Resolved! Export delays 10/13/2021

Once again I have an export request for just 3 line items and its over 45 minutes and still showing processing

Resolved! Kroger error

Good afternoon, I am getting an error on Kroger for nutritionals in IM. I've received it for several items, but I'm not seeing where I'm missing anything. I am using their list of nutritional and ingredient data sheet. Can you please tell me what I'm...

New to World Sync - Where Should I Start?

Hello,I am new to World Sync and needing to set up a New Sku, looking for direction on where to begin.Thanks in advance.

Resolved! Slow Processing?

Are there any issues holding up processing? I requested one item to be exported and it is going on 45 min without getting the file.

Change Item from Non GDSN to GDSN

I mistakenly uploaded the fuse sheet as Non GDSN, and Lowe's does not accept non GDSN. How do I change that in the item?

Pallet TI HI

I am getting the error that I need TI HI on a pallet item. The item is a pallet. Therefore the pallet TI HI should go on the line: Number of Items in a Complete Layer/GTIN Pallet Ti Correct? It is not letting me...what am I missing? See attach...

Resolved! Shamrock Foods

I am about to start doing some items for Shamrock foods. I am looking for info on what they require for attributes. If anyone has done them before and has some tips I would appreciate it.

Dynamic Assortment Errors - Not Identified

Trying to Publish a Dynamic Assortment to Wakefern for Easter 2022. 15 Red error messages we cannot clear. How can identify which items in the Assortment contain the errors? The error message will not link to the Each level GTIN. I have been tryin...

Export FUSE FILES

Any one else finding that its taking along time to Export Fuse Files. Usually they come right over but I have submitted a couple and they have not come over in over an hour? Help, am I doing something wrong? Thanks Heidi Hand

Attributes not pulling into customer portals

There was another thread specific to WM360 but I am now being advised from my Kroger team that they, also, do not get all of my enhanced content when I publish my items out. Once published, the Sales team has to access VIP and hand enter in the ingr...

Resolved! First Order Date Attribute

Is there a GS1 Standard definition for this field

Resolved! Looking Marketing message examples for Displays

With McLanes required attributes of Marketing Message and Feature Benefits, does anyone have an example of what they use when publishing a display? Do you make a specific message and benefits list for each display or do you have a general one that w...

Resolved! Deleting publications

I have to delete item to update the hierarchy data - (completely forgot about the best practice to withdraw vs. delete since i will be publishing the GTIN back out after updates) Is this what I should expect to be seeing on a worklist for these items...

GTIN ALLOCATION RULES PDF

Where can I locate the GTIN Allocation Rules PDF

Error message that I need to correct and dont know how

I continue to get the error SW5170W Suppliers must have one row populated in the Warehouse Distribution or DSD Distribution. I put in the info and it does not save.How to correct?

McLane Ti Hi

We publish at a Pallet Level and provide the GTIN Ti/Hi on the Pallet level for a PL>CA>EA hierarchy. McLane now indicates that we have items missing TI Hi information and are requiring that we add Ti Hi to the case level as well. Is this duplicat...

Resolved! Updating an item link quantity

I have an item where we are changing the pack size from 104 to 72. The item is currently published to a customer but they have not accepted the publication yet. What is the correct way to update the quantity in the item link for this item?

Lowes - Packaging Material combination

Hi Does anyone know what this error means? Which field is incorrect? 'Packaging Material combination provided is not acceptable to Lowes' Thanks

Publication received not synced

My publication Status report indicated items were successfully sent to Walmart and are in received status. The date of completion was 9/14. What would stop them from moving to Synchronized status? Do I have additional actions to push that to synced...

Resolved! I'm confused about pricing

On the 1WorldSync setup, in "Fulfillment Options" each product has: Select: (not sure which one to select - this is for McLane)Drop Ship EligibleRetailer Fulfillment CenterStores Fulfillment Price - I assume this is the price per case (or by the unit...

External error message

Good morning, I'm receiving an error stating there is an external error with one of our items, however, everything is validating correctly. I've attached a screen shot for reference. Thanks! A_Flower

Who can I talk to about making sure I am entering my product correctly?

PI6228 Mandatory attribute(s) or group(s) (Referenced Trade Item Type Code) not found for the record. Item (00647049006664)I've cleared all the other errors that came up, but I think I am missing one big key piece, and I don't know how to find out th...

INCORRECT GTIN

I have an item with identical GTIN and UPC. I was told to replace the first two digits of the GTIN with 10 vs. 00 and use the 00 to start the UPC only. When I put in the GTIN as 10xxxxxxxxxxxx, the system tells me it's not valid. How do I move forwar...

Notifications

Why isn't there any notifications posted in IM when the system is down?

Earth2o

My company need to merge all Spring water products to the E2o Catalogues in 1WorldSync. I called the helpdesk and they are not familiar with E2o. Has anyone completed this merger and what are the steps in doing so?