_Ask A Question for Item Management (IM)

IM 8.28 release

I have the release notes from 8.28 , is there a tutorial or training on the exact changes that will impact my publications?

Resolved! ISSUE WITH ITEM NOT REGISTERING/TRANSFERRING TO U.S. FOODSERVICE

I published an item (Gtin 10071072013578) to U.S. Foodservice on June 13th. I have been checking to make sure it goes through and came across a message, which is attached. Thanks!

Kroger Error Message Regarding Number of Items on Pallet

I have been getting a CIC error message regarding number of items on a pallet from Kroger. I am enclosing a couple of screenshots showing the error message, as well as the area in VIP where I think I need to fill this information out. I'm just not ...

CIN File

How do I get a CIN file for an item out of 1WorldSync so I can send to a customer? They are looking for the file to see exactly what we published to them.

Hierarchy Error

Good morning, We are trying to add hierarchy levels but we are coming up with an error. We have attached a screenshot for you to see the error. We have the package and each already entered on two other items without an error. Can you please tell us w...

CIC Review- Warning for consumer units

00791669368678:CIC999:USDA1355 WARNING For Consumer units

CIC Review- Missing product name.

Where to locate this in 1WS?

item update

How to update the item description for the published lowes product?

Suggested Browsers

What are the suggested browsers for Item Management and are there any that are not recommended?

Resolved! Recipient List Edits

Hello Trying to find out how I can remove a recipient no longer on GDSN from my Recipient List?

Lowe's Dimensional cube

I am submitting items to Lowe's Canada; however, our team has verified our box dimensions are correct & I have input the nesting dimensions into IM. All of my submissions are receiving the same below error. Any thoughts on how to resolve this?

Want to change Quantity of Next Level Item(s)

I want to change Quantity of Next Level Item(s) from 12 to 120 but when Save the system shows the warning: Cannot change the value of Qty of Next Level Item(s); (50843713150014) if hierarchy is published How can I fix this? Thank you.

Failure to Send

I'm trying to publish 10070247193183 to Albertson's, but received a failure CIC. I've tried publishing this item as new, then initial load, now new once more, but it is still failing. Any ideas on how to get this to sync?

McLane PI

Good morning, I published a couple of new items to McLane yesterday, and when I went into PI to top them off I see there are a couple of items in there that have been taken care of years ago. I'm including a screen shot of what I'm seeing. The first ...

Resolved! Issue with Kroger - Number of Items/Pallet

Hello! I have been having issues with error messages from Kroger regarding the Number of Items/Pallet. I have entered the information required and refreshed by date, but the error messages continue to appear. Please, refer to attached image. Thanks...

Resolved! tanker truck

We have tankers of liquid that represent the order unit, dispatch unit, invoice unit and base unit. What hierarchy level(s) should I be using for this type of product.

GS1 GTIN/UPC Certificate

Hi All, Is it possible to pull a GS1 certificate for a GTIN/UPC on 1WorldSync? Amazon support has asked us to prove ownership of an item with the certificate, and a screenshot does not count any longer.

sync website

Is the site down today I can not seem to get anything to work. The page does not load and it keeps swirling around.

URGENT Mclane errors

I am getting the same errors on this item but every level of the hierarchy has the identified issues correct and it will not publish. This needs to go in this morning

Resolved! Nutrient Type Code

I cloned an item and when I validate I am getting an error that it needs the Nutrient Type Code. Previously I didn't have fill out anything about the nutrient information on a packaged item. Has this changed? Do I need to fill out now?

Pallet information for Kroger - GTIN vs non GTIN

Hi, Can you please clarify what types of info is needed, and what is the difference between GTIN and non-GTIN items? Does one refer to Case and to Eaches? -Num of items in a Complete Layer/GTIN Pallet Ti -Number of layers per pallet/Non GTIN pallet T...

Resolved! CONTINUED ERROR MESSAGE REGARDING ITEMS ON PALLET

I am trying to resolve an error message that I continue to get regarding the items on a pallet. I have added the information and updated the date ("Refresh by Message"), but I still see the CIC with the error on it. Please, see attached screenshot. ...

FUSE Upload

When I try to upload the FUSE sheet, I get an error message that reads "SLTL0007 : The file could not be processed because an invalid Record Type was found." I have reviewed the document multiple times and all that is under the "Record Type" is "ITEM...

Resolved! ISSUE WITH IMAGES AGAIN

Hello! I just tried to add an image and it continues to give me an error message similar to the one a few days ago. Please, see screenshot. Thanks!

Resolved! Kroger Nutritionals & Prop 65 Review

Good afternoon, I have a couple of items that keep bouncing back from Kroger in IM. Both items are validating when I go into VIP, and all review items are populated. Can you please tell me what's going on? I've already reached out to our broker that ...

publishing to Mclane error

this item is erroring out with Product description and seems to not be processing through to Mclane. I have checked every level of the hierarchy and the data is there for the item

sales slick

Hi, In the sales slick, Marketing message is cut after 811 digits. However this field can contain 4000 characters in IM. Can you update the sales slick to display marketing message entirely ? Thanks Anne

Resolved! Is there a way that I can download a playlist?

Is there a way of downloading a specific playlist so we can look at what information is mapped? I'm looking through the UI and I can't see a way of doing it.

Is there a way to request a custom playlist?

Are the playlists specific to our user or are they global playlists for any customer that needs a playlist for a specific industry? Like if we use a specific playlist (e.g. SmartLabel-Food) and there's a piece of information not in that playlist that...

Resolved! GTIN not valid, would it be rejected?

If we were to enter a GTIN that was not registered with GS1, would it be rejected in this platform?