Resolved! User Management
Good morning, I'm trying to make a change to a user in user management and it just keeps buffering. I've tried logging out and back in with no luck. Any ideas or tips? Thanks in advance! A_Flower
Forum Posts
Resolved! 1WS and SYNDIGO merging?
Good morning team! I just received an email saying that 1WS and Syndigo have merged? Is this legit?
Resolved! Not able to clone item
Good afternoon team! I am trying to clone an item, but I have not been able to. I click on CLONE, then pick NEW ITEM and enter the new Gtin. However, this is where it gets "stuck." I already cloned the CASE (Gtin 10071072009755) which would be link...
IM Validations
I am having trouble finding valid Diet Type Subcodes. My items qualify for Vegetarian and Vegan, but they aren't certified, I don't necessarily know how to fill that out. Can I do this?
Resolved! Error Message - Ordering Unit Indicator
Good morning team! I have an error message from U.S. Foods regarding Gtin 20071072001909, which is linked to Gtin 10071072001902 (Pack) and Gtin 00071072001905 (Each). Please, see attached screen shots showing the error message, as well as the Hierar...
Resolved! Kroger Failure
Good morning, I had a few synchronization errors and when I went in to correct them, below is what I received back. I'm not sure if this means the whole publication failed or just the update. Can you please tell me what I need to do to get these clea...
Resolved! Item Management Error Message
Why are we seeing these types of errors when we upload a FUSE file? see attached.
BUY AMERICAN PROVISION COMPLIANCE - SYSCO
SYSCO is requiring us to select values for Buy American Provision Compliance, including providing a Certificate of Origin - Buy American Provision and indicating Yes or No to certify that all products distributed by Alpha Baking Company, Inc. are man...
Can we link one product to multiple hierarchies?
I am having trouble publishing case items and units in multiple hierarchies. Let me explain: I need to link my product cases to the units that will go in my display, but they are also linked to a pallet item, which seems to be causing a problem.Does ...
Resolved! Unable to Retrieve GTINs or Report Status in Item Management
Is anyone else experiencing performance issues with Item Management? I've tried searching for GTINs and checking statuses under Reports, but none of the searches are returning any data or results? I've re-booted and cleared my browsing history. Am I ...
Deleting an unpublished item
I have entered several items of a particular type of product that we now are going to discontinue. I now need to remove, delete, discontinue them or whatever the proper process is. They have not been published to anyone. They do not have images added...
IM - Linking Kits, Casepacks, and Eaches
Hello! I need some help with our item hierarchy setup. Currently, I have a child GTIN (EA) linked to a parent GTIN (case). I’m now trying to also link that same child to a KIT that will contain all variants and multiple quantities. I can see in our c...
Resolved! U.S. Foodservice Error Message "GRN is not in choice list"
Good morning team! Please, see screen shot attached showing an error message from U.S. Foodservice that I have not seen before and can't seem to find how to address it. Thanks in advance!
Pub delete error
Hello I have 2 items that are linked to the wrong Child. I deleted the Publication yesterday. It should be complete by now, right? It is showing Publication DELETE for 10032020006004(US) was successful andPublication DELETE for 10032020003003(US) ...
Resolved! PUBLICATION ADD - COMPLETED WITH WARNINGS - Walmart
Any help is MUCH appreciated! I’m looking for clarification and assistance on a recent publication that completed with warnings but is showing an error icon in my Worklist. Below are the publication details and the context around the issue: Publicati...
Resolved! Walmart item change
Good morning, I really hope I can explain this clear enough to get some help. I'm setting up a new item for Walmart with an existing child that is in a couple other cases published to other customers. This child is going from a lay down bag to a stan...
Resolved! Broker access in 1sync
Good afternoon, I'll need to update the access for our broker going from VIP to IM. Can you please tell me the best option for our broker in the IM Role selection? Thank you! A_Flower
I am setting up a new customer and they are saying to set them up as a DSD
I am going to be setting up a new customer and they want me to add a DSD, I have never done this before, can someone give me directions? You have to add a dsd authorization spreadsheet for division 34 and add Intercounty vendor number
Resolved! FUSE Error - New Template
I’m reaching out regarding an issue I'm experiencing with the new Fuse upload template. I have a large number of GTINs that are not being linked to the correct parent GTINs. When modifying the GTINs, I am encountering the following errors: For the c...
Trading Partner Forms
Good morning, S. P. Richards is asking me to publish some items to them, however, I'm not finding a trading partners form for them. Is it normal for a customer not to require a TPF be filled out? Can I publish without one? Thanks! A_Flower
Resolved! Net package quantity error
Hi Team, Could you please let me know the solution to below cic message. What action should I take to resolve this? Net Package Quantity/Net Content UOM - This field is required.Please send a Change by Refresh message. Thank you. Nitesh Kumar
Resolved! Unknown Recipient Showing in Worklist with Received Message
Good morning team! I was checking my worklist (like I do everyday) and found a peculiar "recipient" showing up with a message of "received." Please, see screen shot showing some of them (there's a lot more). I have been updating a number of items fo...
Viewing items as the customer would see them
How can you see the entries the way our customer would see them instead of in the data entry mode?
Resolved! Kroger API
Good morning, I'm reading further in depth on Kroger API, and I kind of feel like I may have messed things up. Thinking I would get a jump start on the process, I activated the Kroger playlist and filled in all the necessary attributes, before I fill...
Resolved! How do I correct a typo in the product name showing by the product picture?
I was adding an image to an item and I saw that the name next to the image has a typo. How can I correct that? I changed the other places it had the same typo, but can't access this one. It should be 12" not 126".
Discontinued Private Label Items after unpublishing "deleting" in IM
What is the best practice for managing discontinued Private Label (PL) items in IM under our GLN? For database "optimization", is it best to request deleting the GTIN from our GLN in 1WS and the GS1 Registry? Since they are PL GTIN's we potentially ...
REQUEST VALIDATION SUCCESSFUL
Is there a backlog? Been stuck on REQUEST VALIDATION SUCCESSFUL for some time.
Nutritional Errors when trying to Publish
I'm getting the following errors when trying to publish to Wakefern and I can't find how to clear them. The item is coffee so there won't be any values for any of the codes listed. Percentage of Daily Value Intake is required for these Nutrient T...
Gordon Foods Help...
Hello, I'm trying to publish, 3 to start with, items to Gordon Foods. They say failing per GFS contact. I didn't at all see any error messages in the worklist (no red/yellow notification), until i realized, if i clicked on them, it actually did say...
I had withdrawn my product and waited 25 hours
I saw where I had used the wrong UPC for my each product, so I withdrew my products and waited 25 hours to start working on this again. When I went into Item management to link the UPC that I should have used in the first place it will not let me lin...
