_Ask A Question for Item Management (IM)

Resolved! Enhanced vs Classic

Is there a "cheat sheet" of some sort that bridges the gap between the Enhanced and the Classic view? I am currently in webinar training, and it is not making sense.

Resolved! Marketing Message required when "division request" selected

Where do I find the location to enter a marketing message? It says it's required and I can't find the field.

Resolved! Sync Status Error Message

I am getting an error message under Result that says "Completed with warnings". How do I find out what the warning is in order to correct it?

I loaded new items and then I generated an Extract to review the items. I noticed a column on the report that I have not seen before. It is column ISI - 1WS Certification Status (owsCertificationStatus) = NR. What does this mean? I reviewed my items ...

Error message

Good morning,I have a few messages in my recipient responses asking me to fill in the inner pack. I'm not sure what it is asking for.The wording says: quantityOfNextLevelTradeItemWithinInnerPack - Quantity Of Next Level Trade Item Within Inner Pack m...

Publishing An item to different recipient

If an item is published to a recipient, how do you publish the same item to a different recipient?

Nutrient Basis Qty Type on Foodservice playlist

I do most of by validation on foodservice playlist. Under Nutrient Information there is Nutrient Basis Qty Type. What is this for? Does it display on the NFP? Thank you! ~Sandi

Purge vs Discontinue

Looking to define the difference between Purging an item in IM or discontinuing an item. Just recently started using IM but have been working with 1WS for years for PI customers. Recently ran a fuse report and there are hundreds of items that need ...

Resolved! Clone an item to create a case

When you clone an each to create a case the images do not come over. Do I need to add the images to the case as well or do they show to the buyer with the each link?

Account Manager?

I was on a 1WorldSync webinar today, and they mentioned something about 'Ask your account manager.' How do I find out who my Account Manager is? Thanks!

Upload File

When trying to upload a file, I got an error message that attribute shortDescription requires a value that is between 1 and 35 characters in length.Â . The GTINs that this message applied to had Short Descriptions of 12 to 18 characters long. How d...

Resolved! Not getting an option to upload images

Hello I am not able to upload the images infact i am not getting an option to upload images for the producst For example GTIN 00059586601095

Resolved! Timing of New Images in Wakefern Sites

Does anyone know how long after I publish to Wakefern the new images will replace the old (initial load, as we changed our packaging)? Thanks!

Digital Catalog Download issues

I've been having issues with the sales slick files. When I attempt to download them, it will think and think but never make progress. The PDF and other versions all download fine. Any advice?

Resolved! Has Display Ready Packaging? vs. Is Trade Item A Display Unit?

Can anyone offer guidance on when a product should be designated as a display unit versus having display ready packaging? Based on the below definitions from the Participant Dictionary, it seems like all display units would have display ready packagi...

Meijer - Uniform Resource Identifier

Hi. I am publishing an item to Meijer and I do not have an image available. For the Referenced File Type Code, I selected Product Image, and for the Image Source, I entered Product Final Packaging Not Available Yet. When I validate under Meijer's pla...

Remove Item from List

Hello. I created a list and now need to remove an item from it. How do I do that in the enhanced version? Thanks.

Resolved! Export Fuse File

Is anyone else have issues with downloading Fuse File? I submit and get the message but I don't get the email that my file is available?

Recipient Request Review

I have several item sunder Recipient Request Review - most, if not all, have been corrected but the earlier date of the issue still shows up in this field. When I check for Sync Exception Report on these items/customers, it comes back with no respon...

Error E-6206 on Image attribute update

Our customer has requested image attribute update. Item Managemant- Marketing TabPopulate reference File- Product ImagePopulate image Source - Product Final Packaging Not Available Yet.Have entered information for Front Facing and Image Facing and a...

Resolved! Kroger Change Publication Type from New to Initial Load

How do you change a Publication Type from New To Initial, for Kroger? It doesn’t allow me to change the Publication Type to Initial Load – is this something you need to do for me? If so, we need this for 7084702797 as well as Ultra Paradise 4pk 70847...

Resolved! Updating Min Product Lifespan from Arrival

We're trying to update the "Min Product Lifespan from Arrival" for all of our products. We have many products and are looking for best/most efficient way to do that? Are we able to export the FUSE Sheet and update the information there, then upload t...

FUSE Tool / Export data

I do not see the export data button at the top? Any reasons why this might be? Thanks

Stuck GTIN?

What do we do if we have a GTIN stuck in "in progress". As far as I can tell it has been in that status for years. It is actually an incorrect GTIN and we are trying to change the name on it so we know its an error item but we can't do anything bec...

Resolved! GS1 Standardized File Name - Images

Good morning - so we currently have an image named 10096423827222_C1RM and then I am seeing a field where GS1 Standardized File Name: 10096423827222_C1CA..............................is this GS1 file name telling me that we have our image named incor...

CIC Error Message - Images

We recently received the error, "CHANGE_BY_REFRESH_MESSAGE" Please send a Change by Refresh message from Gordon Food Service. How do we fix this error? We have not changed anything with the images we currently have for the products that are producing...

Mandatory attributes

Good morning. Are all publications now required to have components published?

Linking Items

I am trying to publish an hierarchy for GTIN 00800093502845 which is a case that contains 4 each of 00012292002457 and 00800093502722. Obviously the eaches are published in 1World on their own. But I keep getting an error when I try to publish them ...

Resolved! Nutritional view

Why is it that sometimes the nutritionals show up in one giant grid with the ability to create a NFP panel and sometimes they are in there separately? I asked technical support and they told me it had to do with the playlist, but i have two items us...

Resolved! Entering Kosher Certificate

Good morning,We've recently acquired a new item, and the kosher certificate is in a pdf format. Can you please tell me how I would go about uploading a pdf file, and what location I would do this in IM? Thanks in advance!A Flower