_Ask A Question for Item Management (IM)

Resolved! Timing of New Images in Wakefern Sites

Does anyone know how long after I publish to Wakefern the new images will replace the old (initial load, as we changed our packaging)? Thanks!

Digital Catalog Download issues

I've been having issues with the sales slick files. When I attempt to download them, it will think and think but never make progress. The PDF and other versions all download fine. Any advice?

Resolved! Has Display Ready Packaging? vs. Is Trade Item A Display Unit?

Can anyone offer guidance on when a product should be designated as a display unit versus having display ready packaging? Based on the below definitions from the Participant Dictionary, it seems like all display units would have display ready packagi...

Meijer - Uniform Resource Identifier

Hi. I am publishing an item to Meijer and I do not have an image available. For the Referenced File Type Code, I selected Product Image, and for the Image Source, I entered Product Final Packaging Not Available Yet. When I validate under Meijer's pla...

Remove Item from List

Hello. I created a list and now need to remove an item from it. How do I do that in the enhanced version? Thanks.

Resolved! Export Fuse File

Is anyone else have issues with downloading Fuse File? I submit and get the message but I don't get the email that my file is available?

Recipient Request Review

I have several item sunder Recipient Request Review - most, if not all, have been corrected but the earlier date of the issue still shows up in this field. When I check for Sync Exception Report on these items/customers, it comes back with no respon...

Error E-6206 on Image attribute update

Our customer has requested image attribute update. Item Managemant- Marketing TabPopulate reference File- Product ImagePopulate image Source - Product Final Packaging Not Available Yet.Have entered information for Front Facing and Image Facing and a...

Resolved! Kroger Change Publication Type from New to Initial Load

How do you change a Publication Type from New To Initial, for Kroger? It doesn’t allow me to change the Publication Type to Initial Load – is this something you need to do for me? If so, we need this for 7084702797 as well as Ultra Paradise 4pk 70847...

Resolved! Updating Min Product Lifespan from Arrival

We're trying to update the "Min Product Lifespan from Arrival" for all of our products. We have many products and are looking for best/most efficient way to do that? Are we able to export the FUSE Sheet and update the information there, then upload t...

FUSE Tool / Export data

I do not see the export data button at the top? Any reasons why this might be? Thanks

Stuck GTIN?

What do we do if we have a GTIN stuck in "in progress". As far as I can tell it has been in that status for years. It is actually an incorrect GTIN and we are trying to change the name on it so we know its an error item but we can't do anything bec...

Resolved! GS1 Standardized File Name - Images

Good morning - so we currently have an image named 10096423827222_C1RM and then I am seeing a field where GS1 Standardized File Name: 10096423827222_C1CA..............................is this GS1 file name telling me that we have our image named incor...

CIC Error Message - Images

We recently received the error, "CHANGE_BY_REFRESH_MESSAGE" Please send a Change by Refresh message from Gordon Food Service. How do we fix this error? We have not changed anything with the images we currently have for the products that are producing...

Mandatory attributes

Good morning. Are all publications now required to have components published?

Linking Items

I am trying to publish an hierarchy for GTIN 00800093502845 which is a case that contains 4 each of 00012292002457 and 00800093502722. Obviously the eaches are published in 1World on their own. But I keep getting an error when I try to publish them ...

Resolved! Nutritional view

Why is it that sometimes the nutritionals show up in one giant grid with the ability to create a NFP panel and sometimes they are in there separately? I asked technical support and they told me it had to do with the playlist, but i have two items us...

Resolved! Entering Kosher Certificate

Good morning,We've recently acquired a new item, and the kosher certificate is in a pdf format. Can you please tell me how I would go about uploading a pdf file, and what location I would do this in IM? Thanks in advance!A Flower

Item publish

Anyone having issues publishing items today? I have tried to publish items this morning and they have not appeared in the retailer Product Introduction portals yet.

Lowes: Error message: Packaging Material is not a value that is acceptable to Lowes

This item passes validation under the Lowes Playlist but still comes back with an error. 0014746648123:CIC999:The value for Packaging Material is not a value that is acceptable to Lowes:CHANGE_BY_REFRESH_MESSAGE:Please send a Change by Refresh messa...

Item Attributes Sets

How do I add selections to my Item Attribute Sets? I have a set list of items but I don't see the Temperature Information Section or the Country of Origin Section?

Manufacturer Name

Good afternoon,Can you please tell me what I should enter in "Manufacture name" field? Is it the company that actually makes the product or the company that owns the product? I'm asking because we recently purchased Bit-O-Honey, and I'm not sure what...

Publishing to Walmart

When Publishing your items to Wal-Mart do you only Publish the Case Hierarchy and the Each will follow?Or do you need to Publish the Case & the Each? It seem like some of the Attributes of the Each don't migrate over to Wal-Mart after it's been Publi...

Publishing to US Foods

I can see US Foods when I enter their GLN but when I publish to them the system fails. What am I missing?

Resolved! Basic Changes

Hello, Do I need to Re-publish an item when making basic cosmetic changes such as wording and making all descriptions uniform OR can I just save the item changes?

Images Error

Good morning, I am trying to make adjustments to some of my images in IM and I keep getting this message: I am trying to take the “Image Facing” out on some of my images. Can you please tell me why I am receiving this message? I've attached an imag...