_Ask A Question for Item Management (IM)

Resolved! Error Message (CIC999)

What does this message mean? Is this a subscriber-dependent error message or an IM error message? CIC999:GTIN exists in Hierarchy which must be approved before another is sent:ACTION_NEEDED: Error Message

Resolved! Updating unpublished item

New here and I am trying to update some information on unpublished items. I am able to update them but the save and validate button aren't showing. Only the publish button is showing.

Product Activity Field

Hello, new to 1WS community. Could anyone please advise what values/ text they enter for Product Activity field. Any assistance would be sincerely appreciated.

Quantity of Next Level GTIN within Inner Pack

Hello I just received a new validation error "Quantity of Next Level GTIN within Inner Pack and Inner pack are both required if either is provided"Is this a new Food Service requirement? I normally will add Inner Pack on its own without any issues. T...

Change by Refresh Message

We updated a field using the FUSE sheet. But now we have several Change by Refresh CICs. Is there a quick or efficient way to do this or do we have to go into each product individually to resolve this issue?

Resolved! GDSN Registration Pending?

I have an item that has been apparently stuck in Registration Pending for almost 2 years. Is there any way to get it out of that status? GTIN 10018195300000

Error messages

I've gotten these 2 error messages. Any idea on how to resolve them? Thanks Your parent and child direct link quantities should match your parent Item Quantity of Next Level Item(s) (totalQuantityOfNextLowerTradeItem) Base Unit Indicator (isB...

Resolved! Attribute value must be in list

I'm getting a review CIC status message for non 1WS customers that says "Attribute value must be in list." I've sent it to some of the customers, but none of them have been able to tell me what attribute this applies to. Curious to know if anyone els...

Change a field to blank on a fuse load

I did an export to change marketing information. I need one field that contains Recipient Category Destination to now be blank as the customer is no longer valid. How do you make a field blank when using append and not modify?

Resolved! AS2 Certificates for 2022

Hello - when will you share the timing for the 2022 AS2 Certificates ?

Attributes

Where can I find a complete list of all 1WorldSync attributes?

December 30, 2021 - 1:45 pm ET - M2M - not receiving files from 1WS

Hello, can you check to see if there is a delay/backlog on getting files sent from IM to M2M users? Our AS2 logs show the last file to be received (e.g. CIN, CATR, GIRR) was about 1:45 pm ET yesterday, Dec 30, 2021.

SKU Numbers

I'm looking to find the SKU's for a list of items, and struggling to find in which section I would find that information. If it is possible? Not sure if that information gets posted through 1World. Thank you

Deleting the lowest level in hierarchy

Good morning, I have a GTIN that has 3 levels: 1. Case 2. Pack 3 Each My lowest level should be the pack because that is the sellable unit. Can i just hit the "-" (minus sign) to remove the EA from my case GTIN? so I will only have the Case and the ...

Is there an issue with publications getting received by WalMart

2 GTINs pub 12-15 8am, 'success' in sync status about an hour later. Still not showing received, rep verified they don't see in I360. And then yesterday mid-afternoon, still not received today, even more odd 'success' timestamp was about 7 hours af...

Item Export Fuse Sheet

I requested a item export fuse sheet and received "A connection error has occurred. Please try again. If the error persists, please contact the 1WorldSync Service Desk.". Is there an issue?

Item Hierchary

I have an error E-gdsn 202, for my case QTY next level is 1 for my each QTY next level item I have 24. What am I doing wrong? I have attached a screenshot of my product

Resolved! Shamrock Foods won't send a subscription

Shamrock Foods would like us to publish our data to them but when I asked them to send a subscription they said they didn't need to and that we just need to publish to their GLN without a subscription without one. Is that possible? Thanks.

Resolved! What do you do when a UPC code is 13 digits in order to get the 14 digit each and case GTIN?

Referenced File Type Code required with no External File Link

I'm removing the External File Links data in the External Digital Assets section because we are uploading images into the DAM tool. When I clear out the data, I'm not able to save the changes and get an error saying, "Mandatory attribute(s) or group(...

Resolved! Fuse Sheet

I uploaded a fuse sheet this morning and it still states processing. Is there an issue with this? Thank you

Item Management

Item Validations are taking considerable time to complete. Is there still an issue with IM from yesteraday?

Entered Case before Base

Hello, I accidentally entered a case before the base UOM. Will I still be able to clone the case and edit it to make it the base UOM? If not how should I delete the Case UOM and start over? Mike

Publishing

Can we publish our items generally or do we have to publish each SKU to each retailer. For instance SKU JUW214, if we want it available to 5 of the retailers who subscribe to 1 world, do we have to publish that SKU to each individual retailer, or if ...

Item Management

Hi the item management site keeps crashing for me. Is the site down?

Sustainability Attributes

Are there any plans to provide Sustainability attributes to the list? Not just if the product packaging is recyclable. Like, is this a womens owned business or minority owned?

Number of Items/Pallet on Base Unit

Hello - we are receiving items back in REVIEW status for missing the 'Number of Items/Pallet' on the base unit/lowest level (Each product type). How would we populate these if the base unit can be used in multiple packaging configurations (6x1-gallo...

Resolved! December 1 - Is there a delay in processing M2M transactions?

Good morning, We have noticed that our M2M transactions to IM have not been getting acknowledged since yesterday afternoon (November 30) - e.g. we are not receiving CATR and GIRR files back. Is there a delay or backlog for Item adds, links, and publi...

Resolved! IM PreProd

First of all, HAPPY THANKSGIVING - I am thankful for the awesome contributors in this community platform! Second, is there a delay in processing files in IM PreProd? We sent a file yesterday via AS/2 and have not received responses back nor are the ...

Item Management

I have been synchronizing items for years now, I have been using both the enhanced and the classic view. currently on the enhanced view.... Not understanding why is it being requested to fill out the NON GTIN TI and Hi on the pallet level then when...