When I try to upload the FUSE sheet, I get an error message that reads "SLTL0007 : The file could not be processed because an invalid Record Type was found." I have reviewed the document multiple times and all that is under the "Record Type" is "ITEM...
Hello! I just tried to add an image and it continues to give me an error message similar to the one a few days ago. Please, see screenshot. Thanks!
Good afternoon, I have a couple of items that keep bouncing back from Kroger in IM. Both items are validating when I go into VIP, and all review items are populated. Can you please tell me what's going on? I've already reached out to our broker that ...
this item is erroring out with Product description and seems to not be processing through to Mclane. I have checked every level of the hierarchy and the data is there for the item
Hi, In the sales slick, Marketing message is cut after 811 digits. However this field can contain 4000 characters in IM. Can you update the sales slick to display marketing message entirely ? Thanks Anne
Is there a way of downloading a specific playlist so we can look at what information is mapped? I'm looking through the UI and I can't see a way of doing it.
Are the playlists specific to our user or are they global playlists for any customer that needs a playlist for a specific industry? Like if we use a specific playlist (e.g. SmartLabel-Food) and there's a piece of information not in that playlist that...
If we were to enter a GTIN that was not registered with GS1, would it be rejected in this platform?
What information is being requested in the field: Uniform Resource Identifier?
I created a new item in IM with an incorrect weight on the consumer unit and case. It was then published to several customers. I have now been told that the weight is wrong on the consumer unit and consequently on the case. Since labels and boxes ...
Hello! I received a request to enter pre-pricing information which I have never entered in 1 World Sync. Anyone know where this is located? I looked under pricing and there was nothing about pre-pricing. This is for Kroger. Thanks!
Anyone else receiving ginormous errors when trying to upload images? About connection being shutdown and broken pipes?
Good afternoon, I have errors showing up that are for items not belong to us. Can you please tell me how to get rid of them? I'm attaching a screen shot of the items. Thanks! A_Flower
Hello, Can you please confirm what the Global List Price is - is it what retailer pays for the product unit or what the end consumer pays (MSRP)? Thanks!
I saw a message last week that there were delays in item management due to very large exports in the que. Is that still the case? I submitted an export of 33 items early this morning and still hasn't processed.
I have to delete GTIN 00851034008971, I have put this in as a display and I already have a Display GTIN. This GTIN was supposed to be my each container which that GTIN is 00851034008716, so I am not able to link my products together because it is rec...
We have items on our list of unpublished items that are now discontinued. Should they be removed from this list and if so, how do we do that?
Hello, How do I submit to retailer once item is Listed? Can you please share step by step or screenshot? thanks!
Has anyone else been receiving constant "Review" messages stating that the number of items per pallet needs to be listed but the information is already in there? Also, "Review" messages stating that the Non-GTIN Ti Hi needs to be blank, but it alrea...
Hi, I am receiving the following message when I try to submit my NEW entries. How do I find out what is the brand/sub-brand that was used within Kroger systems during set up? I have been consistently using the same brand name in all my NEW entries. ...
We had an GTIN that was deleted before 1Worldsync issued the rule of not re-using GTINS. Can we re-use this GTIN now? It was an item from 2009 and was deleted from the system in 2018.Thank you!AFlower
I am trying to publish an item and on publish step 1 of 2: Select Recipient there are No Recipients available. I type in account in the search field and nothing comes up.
Could you provide the list of nutrient type codes (tag name) to be used in FUSE to load the nutrition fact as a simple view (main nutrients). Example, do we use FAT, FAT- or FATNLEA ?
Is there any backlog or other issues that would impact processing in IM? I requested a download and also uploaded a file over an hour ago - no response. Thanks
I have a display unit that holds 108 units which are the total of 7 different items. I linked the eaches by quantities to the display GTIN but have this error: Your parent and child direct link quantities should match your parent item Quantity of Nex...
Hello, I keep getting an error message saying I did not fill in Net Wt and UOM, even though this information is filled in. The message is below: PI5001 Net Content & UOM (netContent) is required on consumer units and base units for Target Market (U...
Hello, What is the next step after item has been entered and successfully saved? Do I List the item? How does it get uploaded or published to Kroger? Thanks!
I have a display unit that holds 108 units which are the total of 7 different items. I linked the eaches by quantities to the display GTIN but have this error: Your parent and child direct link quantities should match your parent item Quantity of Nex...
Hi, Please explain how Base unit is different from Consumer unit? If Consumer unit would be the item with the UPC code that the consumer is buying, how is this different from Base unit? Any examples would be greatly appreciated. Thanks!
Hello, Can you confirm that it is possible to send GLN specific information via GDSN? For example, if we have customer specific Marketing Messages, do we designate who will recieve the data by the GLN published along with that information? Thanks!
