_Ask A Question for Item Management (IM)

Resolved! Error Message

I just saw this error message on my worklist, which I had not seen before (please, see attached screenshot). Your help in this matter is greatly appreciated. Thanks!

Measurements

For the US Market/catatog, can both imperial & metric be sent to GS1, 1WS for an item? or can we register the item only in imperial or decimal & not both ?

Case level publishing but each level not publishing

We've published Case level data successfully, but the Each level has not published. It says data verification error. We cannot find the errors. In the link section, it says both the Case and Each level have validated successfully. The Each level ...

Resolved! Kroger Publication

I published this GTIN 70011110123878 to Kroger this morning around 8:13 CST. The item still says pending synchronization. When I check the subscription schedule report, it showed that the last run was today at 11:16 CST. Any ideas why this item is st...

Resolved! Additional Identifier - Supplier Assigned Product Code

Hello, Where in 1WS can I enter an additional identifier - mfg product number? I am not seeing this slot for my listed items. Thank you.

IM and Image Metadata running slow

Is anyone else having trouble with IM and the Image Metadata section running excessively slow? I'm trying to look at images and it's so slow it's almost unusable. I think 110 Mbps is plenty fast to run this information... I run it on a lot less in ot...

Resolved! Excessive publications

Hello, Today while researching issues with some items, I discovered several of my GTINs have been published to exactly 102 GLNs. I can run the publication report by GTIN or perform Manage Publications by GTIN and in every instance I looked at there ...

Resolved! Images visible in Item Management but not Product Introduction

00070800180431 has been published to Kroger. The DAM images are visible in Item Management, but not Product Introduction. How do I get them to syndicate to Krogers Product Introduction?

Validation error - Cannot create publication transaction for an Item variation that does not exist

Hello - I have searched but have not found how to fix this error. I have about 30 items this has affected. Please let me know how to fix this error? thank you!

VALIDATING ERRORS.

Hi, I'm trying to publish an item for Wegmans, Package and Units are good, but when trying to validate the case level at the hierarchy Im getting this error: Your parent and child direct link quantities should match your parent Item Quantity of Nex...

File information type CIC error

Getting below error, please help to resolve this10041820822004:CIC999:GTIN10041820822004 should be reviewed. See additional information.:GTIN10041820822004 At least one item in the hierarchy must have a File Information Type whose value is PRODUCT_IM...

Resolved! Shortcut not working

Good morning! Has anyone else been having an issue with the 1WS shortcut not working on their browser? I have attempted several times to add the shortcut, but it has not worked for me like before. I've been having to go through the website to sign o...

Pre-prod slowness

Hi Team please can you check the traffic inbound to IM Pre-prod? we are experiencing delays in responses as well as updates in worklist. I am guessing this is a repeat of yesterday's (22 Nov) traffic issue.

Packaging type code

Could you please help with what should be the packaging type code?00041820822014:CIC999: packagingTypeCode - This field is required.:CHANGE_BY_REFRESH_MESSAGE: Please send a Change by Refresh

Resolved! Pre-prod

Is pre-prod message processing working today? I am testing changes and none seem to be reaching pre-prod. Last Friday (Nov. 18) it was working fine. Thanks for checking.

Non GMO Certification

How do I add that a product is non-gmo project verified?

data updated not flowing into Mclane

publishing under GLN 074759900003 i have changed the case level weight value, validate and also validated at the pallet level for item 42351, but the new weight will not flow into PI. McLane indicated there is nothing on their end. the publication ...

Publications Report not exporting

I am attempting to export a Publications Report, filtered on one our trading partner's GLNs. The data set is 800+ items. It is generating an error and not showing as pending in the Messages. Is this a known issue? Thank you

Creating a New Link for a Pallet GTIN?

Hi, I have a question regarding a GTIN for a Pallet that I would like to Create a New Link with a Case GTIN, but this would only be for SAMS CLUB. Is this possible? What should I do since there is already a link with this Pallet GTIN and an EACH UPC...

GTIN 2 06 64164 15489 0

the GTIN above is showing the wrong size; how can this be fixed

Resolved! Individual Unit Max

The CIC Status code provides the following information: GTIN: 3082514607XXXX Individual Unit Max(1) is not equal to IPC Individual Unit Max(0.1) I changed the Individual Unit Max to .1 and then a message (not a CIC message) was generated that read: I...

Resolved! Inconsistent Error - Data Carrier Type Code is required Error

I am attempting to publish a display/shipper item, but repeatedly receive an error stating a "Data Carrier Type Code is required." I was able to successfully publish a separate display/shipper item to the same recipient without this info however. D...

Information Provider Name

Hello, We recently changed our name and updated the Brand Owner Name to match. But when we do a search some of our items still show the previous/old name for Information Provider Name. Is there a way to update this or is there another attribute that...

Resolved! AHOLD Rejection

Hello, I am trying to publish a number of items to AHOLD and no matter how I publish them, new or initial they reject almost immediately, and it doesn't give me a CIC response.

Change in Sysco Attributes

Good morning, I received an email from Syco stating that they are changing their attributes to add Sesame and a few other different attributes. However, on 1WS I populate that information and it doesn't transfer over to their portal. Also, on their p...

IM Dashboard

I am just learning about 1WorldSync - I did a couple of the tutorials.How, exactly, do I log into the dashboard? I know this is a very basic question, but I do not see any icon on screen for me to sign into my company's dashboard.Thank you

Kroger Images

How long does it take Kroger to accept images? I entered updated images months ago and they are still not accepted.

Unresponsive site

Good afternoon, I've been having issues for the past few days with an unresponsive site. It's happened several times today, as well as yesterday. Are they having technical issues? I've even rebooted my computer to see if that will help, to no avail. ...

Help with XML Mapping

Hi - We are in the middle of testing a couple of additional attributes for GDSN and the current mappings we have for the attributes appear to NOT be correct since the XML is not picking them up. The attributes in question are: Packaging Marks Free F...