CIC review error: Net Package Quantity/Net Content

[niteishk]

Hi Team,

We have received many Net package quantity errors but net content is populated in Child GTIN, still don't know the reason behind this error. Please suggest.

10708971920880 : Net Package Quantity/Net Content - This field is required.Please send a Change by Refresh message.

[CommunityJedi22]

Hello @niteishk and thank you for using our customer community.  Welcome.  Can you tell me if you have any other Case/Each hierarchy successfully synchronized with that trading partner?  If so, did you populate Net Content on the Case (Parent) as well as the child?

[niteishk]

Hi we never populate net content on the case but only on Child. Don't know why certain items are giving this error.

[CommunityJedi22]

I understand and am wondering if your trading partner requires this on non-consumer units which is where this is normally required per GS1 standards.

[niteishk]

So should we go ahead and update net content of Case units too?

[CommunityJedi22]

No @niteishk . not necessarily.  That is not normally required but it could be something your trading partner is asking you to provide.  Can you tell me if you have any other Case/Each hierarchies successfully synchronized with that trading partner?  If so, did you populate Net Content on the Case (Parent) as well as the child?  I am wondering if you had to do this with them before...