Pending Synchronization
We are setting up all of our products and all of them continue to show Pending Synchronization. How do we get these items to go through to our recipient?
Forum Posts
Saving Delay
Is anyone else being delay when they are saving updated information in IM?
Supplement Facts data on NFP Panel
Is anyone listing supplements in the NFP? For example, Fenugreek powder 1,000 mg?
Invalid values for Image facing in Pre-Prod
In Pre-Prod I am receiving error that the values we are sending for image facing are invalid. We have not changed what we are sending. What has changed in Pre-Prod? Examples: GLN 0016000110007 GTIN 10016000377667 GLN 005830000015 GTIN 00065633074...
Updating an existing item, Each, Case & Pallet
I don't want any updates to pass to Kroger until I am completely done updating. Is there a way to lock up the item, do the updates at all three levels: EA, CS & Pallet and then unlock and have Kroger's PI updated. I'm doing something wrong. the da...
Solution to slowness on website
I recently had an issue with the website moving at snail's pace. After reaching out to the community, I was told that the website was running fine. I then reached out to our IT guy and he suggested that I close all the tabs that I am not using and j...
Resolved! Very Slow this Morning
I've been updating and cloning some items this morning and it has been painfully slow. I'm trying to figure out if it's the website or our system. Thanks!
Resolved! Item export
Previously when I exported my items the columns that were not populated would automatically be hidden. This is not happening anymore and I can't figure out what has changed. What am I missing?
Resolved! Digital Preview Template
Good Afternoon, How do you add more templates to the Digital Preview option on an individual item? Thanks,
Publishing to Sobeys (Canada)
I have an item I need to publish to Sobeys. I'm trying to figure out GS1 Canada's processes but...their documentation is not great. There's nothing that just shows how to publish something to a Canadian recipient. Do I need ECCNet, do I need ProSync,...
Resolved! Net content CIC error
HiWe are getting below error on Net content but the same is populated, please suggest.10791669620223:CIC999:Net Package Quantity/Net Content - This field is required.:CHANGE_BY_REFRESH_MESSAGE:Please send a Change by Refresh message.:CIC999:Net Packa...
Item management case and each
I have a case of 12 eaches, and when I try to link my case of 12 to my 1 each I get a message that my parent and child link quanties do not match. For my case I have my next level as12 eaches For my each next quanity level I have 1 What am I doing ...
Is there a delay in publications
I have completed a publication to Kroger this morning before 9 AM, and it is still not populated in VIP. The publication still shows pending synchronization and is not reflecting sent to retailer. Is there a delay in publications?
Publication not reaching VIP
Gen Mills GLN: 0016000110007 GTIN: 00016000208223 I published GTIN 00016000208223 and it has not made it over to VIP We are M2M with IM and with VIP. Please help me
Slow Processing
Good Afternoon, Is there a backog in IM processing. We have been waiting for responses back to DSD for some transactions I still do not see in the worklist in IM as processed. Thanks, Jay
How to Resolve FUSE Errors - SLTL0018
How do I resolve the SLTL0018 error Attribute (importItem) is not defined as accepting multiple values AND Attribute (operation) is not defined as accepting multiple values? The Quick Guide is not clear on Modify or Append for Record Type MORE and I ...
Error Message
I am publishing to McLane, but I get an error message "Is Packaging Labelled With Drug Facts is Required" I am unable to figure out what to change/update.
Recipient DO NOT USE
Good morning - so I did a delete publication for all the Supervalu location GLN's that are no longer to be used. Every morning when I log in I keep seeing the attached and I am not sure why. Are they still trying to accept these GTIN's? Just tryin...
Publication error
Hi While publishing an item i received below message. Please suggest a solution for this error.Error is You are not authorized to support nonGDSN data. Please contact your sales representative for more information.Thank you.
FUSE template
I can't seem to find the FUSE template to download....
Resolved! When to publish?
When do you publish an item? I have entered 9 "each" products and linked them to 9 "case" objects. I need to enter "pallets" and link those as well. I am unclear on when to publish the items I have created.
Resolved! New items not showing up
Good morning, I just entered a few new items in IM, and when i enter them into the search bar, it states no record found. Can you please tell me why my item is not showing up? Thanks! A_Flower
AS2 Certificates for 2023
Hi Team,Please can you let us know when new 2023 AS2 certificates will be available for us to download/plan for installation?
Hierarchies
I am getting errors on Gross Weights when trying to link pallets to cases and eaches. I have only entered Gross Weight for the Pallets. How and why is it giving me an error? I also have some hierarchies with errors - how can you delete a hierarchy...
Resolved! Gross Weight on Pallets
I am getting errors on Gross Weights when trying to link pallets to cases and eaches. I have only entered Gross Weight for the Pallets. How and why is it giving me an error? I also have some hierarchies with errors - how can you delete a hierarchy...
Edit Hierachy and update Product
We have moved from a unit/inner case of 6/master case of 24 to only a unit and case of 6. How do I update the hierarchy to remove the master case?
Searching for a Published GTIN
Hello,I am attempting to access the publication that was received into our system (GLN 0077890000007) from Stonyfield Farms (GLN 0052159000011) for GTIN 20052159000817. When I click on the hyperlink under manage confirmations, I receive the error mes...
Delay in Saving/Validating
Ticket #CXTECH-5961 - I placed a ticket on 12/21/2022 concerning the delay in saving and validating - I have not heard back, and it is still slowing down the process - Is anyone else having this issue? Will it be resolved?
USDA CIC
Hello all! I have a quick question that I was hoping you could clear up for me or perhaps point me in the right direction to fix this error. I have multiple items that are published to USDA that are in review due to wanting at least one instance of “...
SKU-Updating
can we update SKU nos
