IM Issues & Messages - 1WorldSync Customer Community

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Hot Fix for PI/VIP at 1:30 PM ET 5.22.23

Please note that we will apply a Hot Fix for Product Introduction (PI/VIP) at 1:30 PM ET today, Monday, May 22, 2023. During this time, PI/VIP could become unavailable for about 5 minutes. We apologize for any inconvenience. Please post any ques...

Backlog of PI/VIP Transactions - April 24, 2023

Hello, our technology teams identified a backlog of transactions for customers submitting in PI/VIP. Until resolved, Kroger, Albertsons, and McLane could see delays in receiving content from PI to their systems. The issue is identified and we are ...

1WorldSync Critical Incident - November 10, 2022 - Users Forced Out of Product Introduction

Hello, we identified an issue in Product Introduction that is forcing users out of the application when performing basic actions like item searches, etc. Our technology teams are investigating the issue and I will post updates here as they are avai...

Incident in PI for Uploads with attachment in PI/VIP

Our technology teams identified and are working through an issue impacting the uploading of attachments in PI/VIP. This applies mainly to Albertsons and Kroger suppliers. We will post additional updates as they are available here in the community.

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