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Item Maintenance and publishing

I am trying to publish my first item (shirt) and I am able to successfully validate the item and publish but the CIC status is in review with the below log info.  CIC999:Log into 1SYNC Product Introduction, add retailer specific attributes I am publi...

Resolved! Images being rejected

Good morning, I am trying to submit a new item to Kroger, but it keeps getting pushed back to me. I don't know what I need to fix in order for the error to go away. The item validates. It says, "There is an issue with one or more image provided. (TBD...

KROGER HEIRARCHY ISSUE DISPLAY PALLET

We are trying to send display pallets to Kroger and are having a hard time getting the structure correct.  We have two displays with the same issue.  We have a product that is a one pack that is classified as a Case so Base Unit, Consumer Unit, Order...

LL63 by New Contributor II
  • 494 Views
  • 1 replies
  • 0 kudos

Resolved! Playlist add to's

How do I get Kroger must have's added to the item management page so they can be addressed when setting up the product before it is published? Examples, country of origin, design name, garment color, region, sales event.  Thank you,  Devon

New Item

I am trying to add my first item with Kroger. We sell tee shirts so these are Each(consumer unit) and no other Item Hierarchy. I am able to Validate my item and get it to publish but it will not fully publish.  I get a CIC in review status with the b...

Rejecting Images

Nearly every day, I get a CIC rejection from Kroger due to images. The rejection either says duplicate image or outdated image. Sometimes, I update the image to the new label, and they come back to say outdate image. I have no idea why; I am curious ...

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Resolved! Variable Weight Indicators

Hello! I have a customer who will be selling cheese wheels to Kroger. They vary in weight and will be broken up by the retailer on site. Would this be the correct way to set the indicators? GTIN in question is 98713734015220 Thank you! Jeff  

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jwilliams by New Contributor II
  • 545 Views
  • 1 replies
  • 2 kudos

IM not working

Good Morning, IM is not working this morning and we have not received any notifications of the issue. Please advise when it will be resolved. Simple Search and Sync Status do not respond to queries. System just "spins" then errors out - 404. Thank yo...

Errors I don't understand how to fix.

Hi, I need help in resolving this errors.... Marketing Message is required when Kroger Intended Sales Variant equals YES and Item Submission Reason Code is populated. Item (00029200003079) and  Multiple errors on Case level. KR1014 Non Promotional It...

Resolved! Certification value error message

Hello, I keep getting this error in item management to add value for the attribute Certification Value. This is under Food and Beverage Diet/Certification. Not sure what value is required here. Can anyone help? Error message says the following "Manda...

Bees by New Contributor II
  • 777 Views
  • 3 replies
  • 1 kudos

Resolved! Kroger VIP Error message - VIP Class vs PID class

Good morning team! I have been trying to successfully submit an item in Kroger VIP and continue to receive error messages, which I have addressed. The last one is regarding the Kroger Class Code.  The Display has 4 Eaches and of them had a different ...

nancyVigo by Valued Contributor
  • 2595 Views
  • 14 replies
  • 6 kudos

Nutrient Type Codes

I continue to get errors when I publish about Nutrient Type Codes.  I need to know what are the EXACT NURTIENT CODE NAMES Kroger is expecting for Calories, Sodium, Fat, Total Carbohydrates and Protein.  I was told we had to publish FAT in addition to...

Can we reuse the UPC for different flavor to Kroger?

Hi Community Team, I hope you're doing well. I wanted to get your opinion on something. Do you think it's possible to use the same UPC for a different flavor of the same product, or would Kroger likely have some issues with that? Your insights would ...

uldana27 by New Contributor II
  • 741 Views
  • 3 replies
  • 5 kudos

Resolved! Styles submitted to wrong buyer

Hello, I submitted a style on 9/14, and still have not gotten an approval with the item numbers. Found out it went to the wrong buyer, how can I get these to the correct buyer, do I need to relist or resubmit? If yes pls adv how to do that. Thanks Do...

Fuse Sheet Upload

I have been waiting for my fuse sheet to upload since 8:30am.  Is there a problem with the system?  It normally do not take this long for a file to upload.

hilld3 by New Contributor II
  • 675 Views
  • 3 replies
  • 0 kudos

Kroger Playlist

Kroger said to ask the community for the Magic playlist.  Does anyone have a copy of that?  Apparently this applies to the beauty segment of their business.   Thank you all for your help

PTMMCo by New Contributor II
  • 179 Views
  • 0 replies
  • 0 kudos

Republish items as initial load?

Hello!  I have a few items (currently published and selling) in Kroger VIP and need to update some images.  I need to send these items from VIP back to IM and republish them as Initial Load.  How do I do that from within VIP?  (How do I send these it...

Model GTIN Not Valid

Received message that MODEL GTIN cannot be part of the hierarchy and to resubmit with valid GTIN:00197772029480:CIC999:Item Returned for ReviewMISSING INFORMATION|The Model GTIN that you provided 00197772029480 cannot be one of the items in the hiera...

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eweston by New Contributor II
  • 892 Views
  • 4 replies
  • 2 kudos

Circle K - Items Requested are incorrect

We sell products to Circle K and our products are in the 1World Data Pool.  Circle K has requested us to publish 29 items to them, but the items they have requested are incorrect.  They aren't the items we sell to them now. How do we get this correct...

jhills44 by New Contributor
  • 338 Views
  • 1 replies
  • 0 kudos