I am trying to publish my first item (shirt) and I am able to successfully validate the item and publish but the CIC status is in review with the below log info. CIC999:Log into 1SYNC Product Introduction, add retailer specific attributes I am publi...
Good morning, I am trying to submit a new item to Kroger, but it keeps getting pushed back to me. I don't know what I need to fix in order for the error to go away. The item validates. It says, "There is an issue with one or more image provided. (TBD...
We are trying to send display pallets to Kroger and are having a hard time getting the structure correct. We have two displays with the same issue. We have a product that is a one pack that is classified as a Case so Base Unit, Consumer Unit, Order...
Does anyone know if there is a pre-existing Kroger Playlist for apparel/tees?
How do I get Kroger must have's added to the item management page so they can be addressed when setting up the product before it is published? Examples, country of origin, design name, garment color, region, sales event. Thank you, Devon
I am trying to add my first item with Kroger. We sell tee shirts so these are Each(consumer unit) and no other Item Hierarchy. I am able to Validate my item and get it to publish but it will not fully publish. I get a CIC in review status with the b...
Published items to Kroger not showing in PI
Nearly every day, I get a CIC rejection from Kroger due to images. The rejection either says duplicate image or outdated image. Sometimes, I update the image to the new label, and they come back to say outdate image. I have no idea why; I am curious ...
What number format should I be using for the Gtins on the Fuse Tool?
Hello! I have a customer who will be selling cheese wheels to Kroger. They vary in weight and will be broken up by the retailer on site. Would this be the correct way to set the indicators? GTIN in question is 98713734015220 Thank you! Jeff
I continue to get this error on multiple styles that I have uploaded. I uploaded them all the same way and some were approved, but a large amount now have this error. Can someone help me fix this?
Good Morning, IM is not working this morning and we have not received any notifications of the issue. Please advise when it will be resolved. Simple Search and Sync Status do not respond to queries. System just "spins" then errors out - 404. Thank yo...
Can you help with some tips on how to work on getting the error message removal on minimum ordering unit indicator
Hi, I need help in resolving this errors.... Marketing Message is required when Kroger Intended Sales Variant equals YES and Item Submission Reason Code is populated. Item (00029200003079) and Multiple errors on Case level. KR1014 Non Promotional It...
Hi, I have the attached CIC error message for a trading partner who also uses VIP platform. What does it mean and any idea on how I resolve it? And another trade partner wants us to supply added info to them via SYNDIGO? Does this mean we need to s...
Hello, I keep getting this error in item management to add value for the attribute Certification Value. This is under Food and Beverage Diet/Certification. Not sure what value is required here. Can anyone help? Error message says the following "Manda...
Good morning team! I have been trying to successfully submit an item in Kroger VIP and continue to receive error messages, which I have addressed. The last one is regarding the Kroger Class Code. The Display has 4 Eaches and of them had a different ...
I continue to get errors when I publish about Nutrient Type Codes. I need to know what are the EXACT NURTIENT CODE NAMES Kroger is expecting for Calories, Sodium, Fat, Total Carbohydrates and Protein. I was told we had to publish FAT in addition to...
Hi Community Team, I hope you're doing well. I wanted to get your opinion on something. Do you think it's possible to use the same UPC for a different flavor of the same product, or would Kroger likely have some issues with that? Your insights would ...
Hello, I submitted a style on 9/14, and still have not gotten an approval with the item numbers. Found out it went to the wrong buyer, how can I get these to the correct buyer, do I need to relist or resubmit? If yes pls adv how to do that. Thanks Do...
Hello, I didn't get a solution, can you pls adv how to send to the correct buyer- I sent the GLN and GTIN's in previous message, thanks.
I have been waiting for my fuse sheet to upload since 8:30am. Is there a problem with the system? It normally do not take this long for a file to upload.
Kroger said to ask the community for the Magic playlist. Does anyone have a copy of that? Apparently this applies to the beauty segment of their business. Thank you all for your help
Hello! I have a few items (currently published and selling) in Kroger VIP and need to update some images. I need to send these items from VIP back to IM and republish them as Initial Load. How do I do that from within VIP? (How do I send these it...
We want to understand what fields in Item Management are mandatory for Kroger?
How do you promote to Case vs. Each for Kroger Item Management? Thank you
Received message that MODEL GTIN cannot be part of the hierarchy and to resubmit with valid GTIN:00197772029480:CIC999:Item Returned for ReviewMISSING INFORMATION|The Model GTIN that you provided 00197772029480 cannot be one of the items in the hiera...
We sell products to Circle K and our products are in the 1World Data Pool. Circle K has requested us to publish 29 items to them, but the items they have requested are incorrect. They aren't the items we sell to them now. How do we get this correct...
Hi, I submitted an article and now was bounced back for review. I received the following message: Has anyone seen this message before and know what this mean? Thank you.
