Nearly every day, I get a CIC rejection from Kroger due to images. The rejection either says duplicate image or outdated image. Sometimes, I update the image to the new label, and they come back to say outdate image. I have no idea why; I am curious ...
What number format should I be using for the Gtins on the Fuse Tool?
Hello! I have a customer who will be selling cheese wheels to Kroger. They vary in weight and will be broken up by the retailer on site. Would this be the correct way to set the indicators? GTIN in question is 98713734015220 Thank you! Jeff
I continue to get this error on multiple styles that I have uploaded. I uploaded them all the same way and some were approved, but a large amount now have this error. Can someone help me fix this?
Good Morning, IM is not working this morning and we have not received any notifications of the issue. Please advise when it will be resolved. Simple Search and Sync Status do not respond to queries. System just "spins" then errors out - 404. Thank yo...
Can you help with some tips on how to work on getting the error message removal on minimum ordering unit indicator
Hi, I need help in resolving this errors.... Marketing Message is required when Kroger Intended Sales Variant equals YES and Item Submission Reason Code is populated. Item (00029200003079) and Multiple errors on Case level. KR1014 Non Promotional It...
Hi, I have the attached CIC error message for a trading partner who also uses VIP platform. What does it mean and any idea on how I resolve it? And another trade partner wants us to supply added info to them via SYNDIGO? Does this mean we need to s...
Hello, I keep getting this error in item management to add value for the attribute Certification Value. This is under Food and Beverage Diet/Certification. Not sure what value is required here. Can anyone help? Error message says the following "Manda...
Good morning team! I have been trying to successfully submit an item in Kroger VIP and continue to receive error messages, which I have addressed. The last one is regarding the Kroger Class Code. The Display has 4 Eaches and of them had a different ...
I continue to get errors when I publish about Nutrient Type Codes. I need to know what are the EXACT NURTIENT CODE NAMES Kroger is expecting for Calories, Sodium, Fat, Total Carbohydrates and Protein. I was told we had to publish FAT in addition to...
Hi Community Team, I hope you're doing well. I wanted to get your opinion on something. Do you think it's possible to use the same UPC for a different flavor of the same product, or would Kroger likely have some issues with that? Your insights would ...
Hello, I submitted a style on 9/14, and still have not gotten an approval with the item numbers. Found out it went to the wrong buyer, how can I get these to the correct buyer, do I need to relist or resubmit? If yes pls adv how to do that. Thanks Do...
Hello, I didn't get a solution, can you pls adv how to send to the correct buyer- I sent the GLN and GTIN's in previous message, thanks.
I have been waiting for my fuse sheet to upload since 8:30am. Is there a problem with the system? It normally do not take this long for a file to upload.
Kroger said to ask the community for the Magic playlist. Does anyone have a copy of that? Apparently this applies to the beauty segment of their business. Thank you all for your help
Hello! I have a few items (currently published and selling) in Kroger VIP and need to update some images. I need to send these items from VIP back to IM and republish them as Initial Load. How do I do that from within VIP? (How do I send these it...
We want to understand what fields in Item Management are mandatory for Kroger?
How do you promote to Case vs. Each for Kroger Item Management? Thank you
Received message that MODEL GTIN cannot be part of the hierarchy and to resubmit with valid GTIN:00197772029480:CIC999:Item Returned for ReviewMISSING INFORMATION|The Model GTIN that you provided 00197772029480 cannot be one of the items in the hiera...
We sell products to Circle K and our products are in the 1World Data Pool. Circle K has requested us to publish 29 items to them, but the items they have requested are incorrect. They aren't the items we sell to them now. How do we get this correct...
Hi, I submitted an article and now was bounced back for review. I received the following message: Has anyone seen this message before and know what this mean? Thank you.
I am having some difficulties submitting the data in the final stage because of the following mistakes, Therefore I would really appreciate your assistance in fixing them. Further, Kindly note that I am unable to saved entered values for the Corporat...
Good morning all! I have been asked by our Art/Graphics team to provide the most updated Image Requirements for Kroger. The one I recently grabbed from a Community post is attached. Can you confirm that this is, indeed, the most recent one? Thanks i...
I dont understand this error
Good afternoon team! I have been trying to update an item in VIP, but it's still showing the error message even after saving it. I made sure that the information was correct in 1WS as well. The Gtin is 20071072003354. I am also including a screen s...
Ask: Please advise how to resolve? Appears 1WorldSync URL is being sent but Kroger is validating to the Sazerac URL sent. CIC999: Item Returned for Review: VENDOR TO RESUBMIT | There is an issue with one or more image provided. 00088004043803 (1WS/F...
Hellowe are trying to list the following item numbers.Please advise why the info will not push through Thanks
We are doing a special sale for Period P07 Week 4 2023 but it is no longer available to select from the drop down menu. Please help to advise to who should I direct my inquiry. Please see the screenshot is attached for your reference. Thank you!
Hi, I received the following comments below in VIP and am not sure what it means because it is not giving me a direct reason. Has anyone seen this before and if so please let me know what you may have done when you had it. Thank you. 10197057065490...
